Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2809 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 11, 2019 — Rated 10 out of 10 by A.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I was looking for a medium frame Super Commuter 8 and they had it! I traded my old bike in and got my seat and pedals changed out. It was a happy occasion and I love my new bike. Mike was very helpful and an excellent tutor for the Super Commuter. I am so pleased and happy to know they are only a few minutes away from my house.
Thank you Chain Reaction!
Report a concern   September 9, 2019 — Rated 10 out of 10 by A.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly people that provide great service!

Report a concern   September 8, 2019 — Rated 10 out of 10 by Gergely Danyi Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great expert advice and assistance with the buying process!
Report a concern   September 8, 2019 — Rated 10 out of 10 by Colin Nichole Crawford Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and easy. Repaired without question.
Report a concern   September 8, 2019 — Rated 10 out of 10 by Barbara Mccarthy Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Any bike purchased there receives no cost tune-ups on the spot. Knowledgable staff.

Report a concern   September 6, 2019 — Rated 10 out of 10 by C.J. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I like the personal touch, individual service, and attention to details. I also like the quality of your products and the very knowledgable staff. Thank you!
Report a concern   September 6, 2019 — Rated 9 out of 10 by N.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Nice selection of tools and bike parts. Friendly staff
Report a concern   September 5, 2019 — Rated 10 out of 10 by N.Z. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great product. Enthusiastic service and guidance. Determined to fit you with the right bike.

Report a concern   September 5, 2019 — Rated 10 out of 10 by Gary Wu Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Helpfulness. So willing to share knowledge and take the time to give tips and advice.
Report a concern   September 5, 2019 — Rated 9 out of 10 by Dave Eldon Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good products and great service!
Report a concern   September 4, 2019 — Rated 7 out of 10 by C.F. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Different brands of bikes. Selection is pretty much Trek.
Report a concern   September 4, 2019 — Rated 10 out of 10 by D.H. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great quality

Report a concern   September 3, 2019 — Rated 9 out of 10 by A.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

We like that you are a local business with a lot of bike knowledge. Your staff are always helpful!
Report a concern   September 3, 2019 — Rated 10 out of 10 by J.M.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

very friendly group of employees

Report a concern   September 2, 2019 — Rated 10 out of 10 by Michael Occhipinti Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service. Nice and very responsive. Helped me as soon as I walked in the door. I had recently been to several other local bike shops in a 12 miles radius and Chain Reaction had the best service.

Report a concern   August 29, 2019 — Rated 10 out of 10 by D.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friendly and knowledeable
Report a concern   August 28, 2019 — Rated 10 out of 10 by E.M. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great professionals!

Report a concern   August 27, 2019 — Rated 10 out of 10 by M.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Focused on customer satisfaction

Report a concern   August 26, 2019 — Rated 10 out of 10 by M.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Kevin provided excellent service.
Report a concern   August 24, 2019 — Rated 10 out of 10 by Alon Carmeli Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Best service and professionalism

Report a concern   August 23, 2019 — Rated 10 out of 10 by Cory Modlin Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I came in with my 12-year-old mountain bike with a blown fork to see what options I have. Steve spent a lot of time with me to go over options and research alternatives. Thanks so much.

Report a concern   August 22, 2019 — Rated 10 out of 10 by Marcel Gani Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful and informative. Made me aware of several bicycle programs I was not aware of.
Report a concern   August 21, 2019 — Rated 7 out of 10 by J.C. Chain Reaction Bicycles-Redwood City
What could we do to improve?

Bike cleaning during standard mtc could be better. Thx!
Report a concern   August 21, 2019 — Rated 10 out of 10 by Sabina Kroes Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Loved your service !
Report a concern   August 21, 2019 — Rated 9 out of 10 by M.J. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable and very friendly people!
Report a concern   August 20, 2019 — Rated 10 out of 10 by J.W. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Nice the place and nice the shop!

Report a concern   August 20, 2019 — Rated 10 out of 10 by Russ Altman Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I have bought more than 5 bikes (closer to 10) from Chain Reaction. They have been knowledgable and great about both the sale and the upkeep. They are a first-rate operation that I recommend highly.
Report a concern   August 20, 2019 — Rated 10 out of 10 by N.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Graciously fixed my tire that day even though it was near closing
Report a concern   August 19, 2019 — Rated 10 out of 10 by J.G. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great very knowledgeable staff. Excellent bikes and gear. Outstanding service!
Report a concern   August 19, 2019 — Rated 10 out of 10 by D.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I appreciate your knowledgeable bicycle repair for your customers. Very friendly

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