Customer Testimonials
Very fast delivery and helpful n polite
Great shop, contrary to popular belief, loads of stock!
The staff are very friendly and took time to explain about some queries I had about how the gears work and also bike racks. I am also confident in their bike servicing skills, looking forward to taking it for a ride.
Local, extensive range. Helpful friendly staff.
It’s great to walk into a store with plenty of stock to look at and try ( I spent a further £2000 because you had products in to try )
All staff are attentive ( not pushy ) and very pleasant, when I am spending a relatively large amount of money, I certainly want it to be pleasant, and it was.
Great store, great staff, great products and great service, can’t ask for any more.
Staff are interactive and pro active. They work well together. The shop is a nice retail environment. We regularly recommend to friends and family as being the stand out cycle retailer in North Yorks.
Excellent quality of service & products
I was able to get an ebike of choice without having to order and wait several months for delivery.
Very professional and friendly service.
Staff within store are always friendly and upbeat.
Really easy to talk to and informative about the products they sell.
Fantastic service on Saturday, all staff friendly and helpful went above and beyond
Staff really friendly and informative
What can I say? This is the best cycle shop there is in in the Scarborough and surrounding area, my wife and I have had several bikes from these guys and girls and currently have 2 E-MTB's purchased from them.
We cannot fault there service and professionalism, they often go beyond whats required and would recommend them to everyone.
First class service pleasure to deal with from sales to service
Very knowledgable guys who helped enormously with my purchase. Thank you!
staff very friendly & helpful
Enjoyed my first experience of big bear bikes. Staff very friendly and knowledgeable.
Good friendly and professional service and good knowledge of needs
Great bikes and great, helpful and friendly staff
Friendly and knowledgeable staff :)
Very friendly, relaxed, knowledgeable, Able to relate to my lack of knowledge and guide but never felt pressurised
Efficiency and great customer service! Delivered my bike to me in another city over lock down and in a matter of days.!
Very friendly, knowledgeable staff with lots of patience who are not trying to rush you into making decisions. Good to have the opportunity to test ride bikes for size and comfort.
Always read to g the extra mile!
Expertise, patience and communication. The staff are great.
From walking in to cycling out, the staff were
Friendly and helpful
Great services and felt welcome and safe
I recently had my bike serviced and was very pleased that it was able to be done in the same day at no extra cost. I felt the £50 fee was reasonable, and that I knew it was being checked by professional staff who would be thorough.
On collecting my bike the staff were friendly and helpful, explaining what had been done, all in a safe environment.
Having ridden my bike since, I can notice the difference in how it feels and appreciate the importance of having it serviced regularly.
Great friendly staff, and a good variety of products
I appreciate your technical support and friendly service
Customer service was excellent from start to finish. Great product and really helpful friendly staff.
Thank you.