Customer Testimonials
Service and knowledge
Excellent service from Mike when purchasing my trek electric bike
Knowledgable, informative and friendly
I’ve never been in such a friendly helpful shop,, all the staff were great with personal advice and their experiences plus all the helpful recommendations especially Bob who I dealt with mostly
I honestly can’t praise the staff enough thank you all
Service centre - Pickering. Expertise, knowledge of staff , good customer support and very user-friendly for 'non-tech' customers. Thoroughly good performance all round and prepared to go the extra mile to get the job done properly.
Well done team.
The guys at Big Bear Bikes (Pickering) were very helpful, no questions were too much trouble to answer, even if the question seemed a bit trivial. They didn't try to sell you a bike you didn't really want that was more costly than the one you wanted. In my case they suggested a bike that was less costly than the one I was looking at which suited my type of riding. The shop its self had plenty of variety of different types of bike on displace that the staff were knowledgeable and enthusiastic about . I cannot rate them highly enough.
Polite friendly staff willing to help and the products are second to none
As always, prompt and reliable service. That's BBB
Great service! Very helpful staff with a lot of knowledge about the products and experience with them. Would definitely recommend to a friend!
I found the shopping experience from Big Bear to be excellent, non pushy sales team and a relaxed apmosphere within the shop. Well worth a visit.
Great helpful advice and service with purchase and supply of new MTB.
Very helpful and friendly staff.
Big Bear Bikes, a great team! 👏
I've always been a little bit wary of shop sales people as I have had a few past experiences which left me feeling underwhelmed. Thankfully the whole experience with Big Bear Bikes was a good one 👍
My initial emails were promptly responded to and my questions were answered clearly.
A visit to the shop and the 1st meeting with Mike was a positive one, his calm manner and subject awareness was reflected in his approach to any of my questions. A deal and timescale was agreed, deposit taken with no fuss.
The bike was available early which is always a bonus, and I had a further great service experience, this time with Oliver who helped with setting up the bike and adding some last minute accessories. It was good to chat about various biking experiences with Oliver and some of the other staff, it's nice to hear and see that they are passionate about biking themselves.
I can recommend Big Bear Bikes and will be definitely using them again.
Many thanks!
Dave
ALL GOOD.GREAT SERVICE.WILL USE AGAIN..
Great friendly knowledgeable staff & a fab service, well laid out shop
Good service. Friendly, knowledgeable staff.
Great service and friendly staff.
A professional service
Staff are very knowledgeable and helpful particularly when we know nothing about bikes or ongoing maintenance.
The staff are friendly and informative the shop has a large selection of bikes to get the right fit.
Friendly advice, knowledgeable staff
Good knowledgeable staff who have put themselves out to enable me to get what I wanted.
A good range of stock,clothing and bikes. Really friendly and helpful team who want help customers or help customers like myself find older sizied parts. The only drawback for my is big bear aren’t local to me otherwise I’d be in there all the time
Got a trek slash 8. Absolutely love it. Great customer service from Oliver and Harry.
Knowledgable and friendly staff.
Fantastic service from start to finish. Great staff and a lovely shop in Pickering and in Dalby forest.
Good range of products and prices from entry level to expert, excellent advice from the knowledgeable staff, and no quibble when I needed to return an item.
From the moment we walked into the store, the service we received was outstanding. The staff went over and above to ensure everything from the purchase of the bike, keeping us informed of progress and collection was fantastic. I have purchased many cycles over the years and have never received such a comprehensive hand over, credit to the team. Highly recommended.
The knowledge and assistance given by the staff - nothing was too much trouble and no question was a silly question. Several options were suggested for any of our queries.
Alex arranged for my wife to try two models of bike each in two sizes to help determine the best ride - some other shops just looked at her and said what size to get. Alex dedicated so much time to our selection and bike set up. Thank you Alex.
This was another wonderful experience at Big Bear this time purchasing a bike for my wife and well worth the travelling. We are already planning our next visit.
So helpful staff