Customer Testimonials
Friendly and helpful
Friendly, knowledgeable and professional service from the first email and call with the BBB team.
The approach and friendly service all the staff provide is fantastic. They are all to willing to answer any questions you may have in relation pedal cycles and riding. I would highly recommend anyone wishing to buy a bike or accessories. They will match cheaper prices found at other similar establishments
Mike is an excellent ambassador for BB
Great service and advice.
Delivered perfectly with extra helpful delivery.
Great company great staff Mike was brilliant start to finish was a pleasure doing business. Highly recommended 👍
Personal, friendly & knowledgeable service
I was happy with the service, even though the bike was at the warehouse , Mike went to collect the bike and it was built up and ready to go in less than two hours.
Really pleased with the friendly service and brilliant delivery including help with adjusting the bicycle.
Excellent customer service. The staff are all extremely knowledgeable but without the arrogance you find in some specialist shops, nothing is too much trouble for them.
Very friendly and knowledgeable team.
All staff are attentive and knowledgeable. Expressing genuine enthusiasm for biking and concern for the condition of customer's bikes.
All the staff are helpful and friendly
Very friendly & efficient staff. My bike looked like new after its service and clean. A great local business.
Friendly, helpful people who are good at their jobs
great service quality bikes and accessories
Greetings when entering Big Bear Bikes is always welcoming, friendly and professional.
Good quality products are available with knowledgeable staff to advice on any product.
Service is always thorough and always a satisfied customer I am.
Excellent sales service by Oliver who took time to go through the various bike options suitable for my requirements.
Great service as always
Always Friendly even when just browsing, great advice given when we've needed it. Staffs knowledge is excellent. Bought a tadpole balance bike and you guys was really helpful
Always a great service and friendly
Happy to answer any questions and help you with your bike
First class and very professional!
Staff are brilliant, plenty of time to help and make sure what you get is right for you. A refreshing change from other stores. 10 out of 10 Defford.
Great service from Mike - so knowledgeable & extremely helpful
Fantastic range of quality bikes and an excellent team in-store.
My recent purchase was an enjoyable experience and I will recommend Big Bear Bikes to everyone.
Thanks to Mike, Bobby and all the team for their attention to detail and professional service.
Great knowledgeable staff, great products, nothings too much trouble. Highly recommend.
Always first class service from very knowledgeable staff
The service department continues to provide a professional, prompt service at affordable rates. In addition the staff provide a wide range of advice to enable cyclists to maintain their bikes in between services. Staff are most knowledgeable in respect of new developments in cycle technology and share their expertise with customers targeting the needs of individuals.
Great bikes and service
Absolutely fantastic service and advice. We are lucky to have a bike shop like this in our local area.