Customer Testimonials
i like the friendly staff & welcoming atmousphere in the shop & also the good telephone manner which every member of staff which i dealt with had ,
Good customer service. Friendly and approachable staff.
The advice given is always 1st class and customer driven, and products are always of an excellent quality.
Great service and great product.
Range of bikes, friendly and knowledgeable Staff, price match
Prompt service and helpful advice about innertubes for a wheelchair. Fitting of one tyre undertaken. Spare innertubes ordered as non standard.
Always great professional service that you can trust
Excellent personal service. The assistant, Mark, made sure we got the right bike for our needs and requirements. He made sure we felt ok on the bike and we got to ride it and get the feel of it to make sure we were happy.
He also assured us that if we did have any questions at any time in the future, to ring them or pop into the shop.
I felt perfectly confident to purchase a bike, knowing if there was a problem, it would be sorted out by them.
I will recommend their shop.
Every member of staff we spoke to was extremely knowledgeable, very friendly and super helpful. They really understood our needs and helped us find the right bikes for us
They have an extensive range of bikes and accessories and go over and above to help.
A great selection of top bikes for all levels.
The Big Bear staff couldn’t be more helpful. All experienced cyclists themselves
Friendly, professional staff
Great shop with great choice
I found all the staff very knowledgeable and helpful, I was dealt with by Oliver who was very professional , he made the whole experience very pleasant and easy
Price friendly aervicep
Friendly staff,all very knowledgeable and answer all questions ,no pressure when browsing and will advise you to whatever best suits your needs.Have already sent a friend to buy his new bike from there also and will be buying my next from there,and will 100 % recommend to anyone who is looking for any bike related advice or repairs.
Just totally helpful and friendly service. Thanks!
large premises where you can try the bikes out in the long car park. Good knowledge of the product. Very good handover of the bike on delivery
Quality products and excellent service from Harry
Personalised service, expert knowledge from friendly and available staff. Alex was particularly brilliant when going through the features of my new bike. I also like the fact that I can speak to a person rather than just read a spec sheet and purchase online.
Very helpful and knowledgeable staff you listened and were patient and answered all of our questions.
Great quality bikes!
Grand job repairing daughters EMTB for her birthday.
Great advice and service , thanks Big Bear and especially Alistair !
Great product, great service
Big Bear Bikes always have a can do attitude to any bike issue or question I’ve presented them with, no job is too small or too big, great advice and I never have to wait long for an appointment with the Serviced Team.
They also stock a great range of products but if they don’t happen to have what you want in stock, they will order it for you, or you can purchase your own products and they’ll fit them for you, Big Bear Bikes really are the benchmark for other bike shops to be measured on.
Everyone in the store was really friendly, and really helpful. Nothing was too much of a hassle and I’d much rather buy from somewhere like that!
Great service, very friendly and knowledgeable staff, highly recommended for sales and service.
Great service from the Workshop again. Rich worked to find the best possible solution and Harry kept me informed at every step. Thank you.
Team at BBB were all friendly and helpful. Work carried out was done really well and no issue at all.
Helpful staff. Well informed. Explained the detail about the bike at the he correct level for the whole family
Quality bikes and the service in the shop was very good and personable
Service from olly was just perfect. I was concerned about something and he sorted it out for me