Customer Testimonials
Friendly service.
Epic range of products available and the service is second to none. The attention, knowledge and advice provided by Adam was next level and ensured the process was slick, easy and entertaining. Nothing was a problem and he made sure I got everything I needed.
Always very helpful & not pushy,also like the idea that you can try the bikes before you buy.
Good range of products, clothing and bikes - friendly and knowledgeable staff.
Thanks Chris
Excellent workmanship and welcoming staff for service and repairs. Thank you.
Friendly familiar faces
Good value, helpful, great service
Great company, great staff and always best to use local companies
I like the friendly and informative service
Good stock, friendly attentive staff.
Really friendly and helpful. Great prices, too.
Great customer service and individual attention from Alistair and Mike.
The product is just great and the service is phenomenally good. Now on our fourth bike from Big Bear Bikes as a family which speaks volumes.
Brilliant service from First name removed from first contact to receiving my bike. Would definitely recommend.
Only thing I can say is fantastic products and fantastic service in my humble opinion it's just as good as it gets
Professional, knowledgeable and friendly team, always a pleasure to visit! Thank you
GREAT SERVICE AND EXCELLENT STAFF ALWAYS THERE TO HELP AND GIVE ADVICE.
Friendly helpful service
Great advice and customer service
Great product knowledge and very good customer service. Mike was great to deal with from start to finish.
Amazing shop and amazing staff x
Great service sorted a mechanical issue with my bike while I waited on a busy Saturday. Thanks to Harry and Robbie for getting me back out in the weekend sunshine.
Big Bear in Pickering is our local bike shop and my wife and I have bought three bikes there between us. We always spend a good while thinking over a new purchase and might go in several times when considering it. They give you space and time and you never feel pressurised to reach a decision. The staff are friendly and knowledgeable, and most of them seem to be keen bikers themselves. They are happy to spend time with you and give helpful advice. I get the sense that it genuinely matters to them that you end up with a bike you're happy with.
I would add that on several occasions over the years when my wife or I have dropped in with a problem and expecting to have to leave the bike, they have, instead, sorted out it on the spot - even though they were obviously busy at the time. It's been our experience that, if it's not a big job, they're prepared to be obliging and get you going there and then if possible.
From looking around on-line, I don't think that big Bear are necessarily the cheapest, but - for us - the in-store experience and the quality of subsequent customer care and service more than compensate for that: it's the reason why we keep going back.
Customer service was absoutely fantastic.
i could not have been happier with the work Robbie did. Both wheel builds were of the highest quality. best i've ever had.
I approached Big Bear Bikes following a referral from my best mate and they didn't disappoint. They quickly sourced the specific Trek eMTB model I was searching for. We agreed the price and a date for pick up. On arrival at the shop I was greeted by Oliver who gave me a comprehensive run down on the features and operation of the bike. After a quick trial and a few tweaks I was on my way. Look forward to returning for my 6 week free follow up service to make any further adjustments.
Very prompt in delivery and good communication and best of all a good price
Big bear is one of best very good
Looked at bike first on website, then called shop was really good at explains things how it work, I put holding deposit down next collected bike next day, Alister who served me had everything ready adjusted my bike to weight and off I went. Fantastic service
The customer service was amazing and helpful thank you
I was called back
The item was sent straight out
And the quality was very good and packaged well and very nice helpful staff
I would defiantly recommend
Thenk you
great service and staff