Customer Testimonials
Great customer service.
Great service! Friendly and super knowledgeable staff. They went out of their way to accomodate me. Product line is excellent. Vince M.
Great hospitality, great help from the staff. Definitely my go-to bike store from now on!
Quality work!
I liked how I was properly instructed how to buy the bike to have it shipped to the location I wanted to pick it up from. I liked when it came it, Brian did the safety inspection and called me immediately to come pick up as it was ready to roll. I liked when I got there Brian went over the bike with me and showed me how to take the wheel off and helped me put it in my car! I bought a few accessories and will be back after I've riden 100km for my first tune up. Great job guys. See you soon. I love it. I have about 80km on it so far after 3 days.
Very courteous out in Langley- helped me out when I was in a bind. Great selection in stock.
I went in looking for a replacement saddle for my Electra bike, but they didn’t sell them in the store. A nice young man said that he thought he saw something in a box in the back and then came out with a used saddle which he sold to me for a very good price. Thank you! It looks great on my bike!
the service person (cant remember his name - is male) was absolutely amazing - engaging, informative, and looked after my problem. 10 out of 10.
So helpful with setting me up for getting onto the road, safely and with ease! Thank you!
BSP had a range of cycles in stock and were happy to spend the time making it right for me.
Heads up to Kevin who helped me out big time with my Cannondale CX. Spent the time solving my issues and made me feel I got good value for money spent. Based on my experience with him and Matt, I would recommend BSP to my friends in DT Vancouver.
Awesome, friendly, informative service
Friendly , fast service
Alex helped me pick out good accessories for my new bike. He was pleasant and took the time to explain things. I really appreciated his help.
I’ve had great experiences with service when purchasing our sons bike as well as having my own bike worked on by the technician. Would definitely recommend to friends.
Dean was amazing to deal with! My little guy and I really appreciate the extra effort he put in.
Well organized and in store stock.
I really appreciate the service I received!
Mark was a great service technician! I went in only for fender re-alignment, but he went above and beyond to help swap paddles (which were recalled by manufacturer), lubricate the chains, even swapped breaking pads and gave me excellent tips on maintaining the bike. My bike now rides so much better than before! Huge improvement! Thank you Mark. He truly has a servant heart, so lovely. Inspires me to be more enthusiastic about helping others.
The team was very responsive to what I was looking for and even placed a bike on hold - without a deposit - for a period while I completed my research. I ultimately purchased the bike and, although there were a couple of add-ons that BSP was unable to accommodate, the communication through the process was timely and clear.
Great staff and understanding. Listens to customers and collaborate on solutions to problems.
Great service when I had a problem with an Ebike that I purchased.
The gentleman in the back that fixed my tire was very professional and did a good job and Milan the gentleman that assisted me in finding a bike to suit my needs was very knowledgeable and congenial.
I made a phone call on Monday afternoon and talked with Oliver, By 6:00 pm I was the proud owner of a Trek Remedy 8.
Oliver was amazing, walked me through all the features on the bike and made comparisons to other alternatives all in a non pressured way. One point that stands out is the fact that Oliver walked me out to my vehicle and helped me load the bike.
Well done Oliver I will be back to see you!!!
Thanks Randy Clark
Product
Awesome service,helped me out on the weekend,fixed a flat tire while i waited,was on my way in 20 minutes.
Milen and Gurshon were very helpful and knowledgeable!
Great quality bikes and dependable services!
BSP always has the best service. They've let me park my bike inside while I shop without hesitation. Product selection is very good and they've treated me well even when I'm just looking for small things like tubes. I can't attest to buying a bike or getting tune ups from them, but I they're always working on sick bikes and are very knowledgeable.
I found the staff helpful, friendly and not overbearing. This is the perfect combo when I am shopping. Loving my new bike! Thanks guys.