Customer Testimonials
Mark,in particular, was an amazing resource. In fact, he realized that there was a recall of my "crank" on my bike, so he tracked it down and very patiently followed up for nearly a year (Covid supply issues).
He was energetic, enthusiastic and awesome to deal with.
Nothing but good things to say about all the staff and recommend your shop to friends who are looking for a trustworthy place.
The friendly people, the quick service and care for bikes, no matter how old, the additional help and reasonable charges. Have been going to this location for many years and will continue to do so. Cannot recommend the current staff highly enough!
Great customer service, friendly staff. I can count on the staff to answer my questions and help with all my biking needs.
Spoke honestly and simply as sales people. High quality products. No comment on services side from sales yet.
Great service and products. Will definitely be back
Adam and team were so kind and squeezed in some time to fix up a front wheel for me after a bike accident. As a bike commuter who relies solely on biking to get to work and go around town, I’m really really thankful for Adam’s compassion and willingness to help me!!
Super friendly service - and fast. I've bought two bikes plus various other bike related products. Thank you staff for all you do.
Quick, efficient service
Honest people that care about people and bikes
Friendly & helpful staff
Good website, good sale prices, good communication, quick shipping. A+
Selection of cycling was adequate and I found my size. We also found a very nice reflective jacket
Great service and easy to deal with the team who were knowledgeable.
great crew and fast results- have been coming to the store for 12 years and recommended it to all my friends
Very helpful and friendly advice. They answered all of my questions for my new bike purchase.
Mark at the front was ever so helpful and made the arrangements to service our bikes almost immediately. This company can be trusted to do only what is necessary and prudent when it comes to bicycle maintenance. Five stars!!!
The customer service is excellent
I bought a saddle for my stationary bike and the fellow was kind enough to switch the clamp thing from my old seat to my new one. Great service!!
Great friendly service and good selection of reasonably priced bikes
I have always had great service at the North Van store. Knowledgeable and helpful. Also resourceful at finding substitutes in these crazy times. Friendly staff for sure.
Well, the bike I wanted was in stock. Friendly knowledgeable staff. As I’ve just purchased the bike yesterday, I can’t comment on after sales service and support.
Employees very helpful and polite, definitely recommend going there, got parts I needed very promptly.
The young man who helped me pick out a bike, was very helpful and knowledgeable.
Product are all good and Staff are Very helpful/accommodating
Large selection and good stock availability. Staff are knowledgeable, helpful and gave the appropriate amount of help/allowance for browsing.
Big shout out to Mark and bike repair crew at BPS at Pacific and Burrard. Took my bike in with a problem that was diagnosed and repair recommended required rear wheel replacement. Upon removing old wheel, the actual problem was discovered, a small piece of plastic had become jammed in the gears causing the malfunction of the wheel. No need for a new wheel, the old fixed wheel was reinstalled and my bike was ready to go. No charge! I’d agreed to have the wheel replaced and the crew could have gone ahead with that and made the sale, but didn’t. I trust these folks and I’m glad to do business with BPS
Knowledge and friendly staff, good selection of parts, fast and professional service
nice shopping！
Excellent and knowledgeable service
Knowledgable, friendly staff.