Customer Testimonials
I like your selection of Cannondale and Trek bikes I didn’t like it when I phoned ahead (two days prior) and gave the time I would pick up my wife’s new bike The bike wasn’t ready ( the tech just started to index the gears after we arrived) Then we were told it had to be sent to the main service in Langley and could not take it until next week. It cost us a trip downtown and a ride on a beautiful day plus the aggravation of telling friends the ride was off The bike should have been serviced before we got there!
Great bikes, gear and excellent service.
I really enjoyed going through the bike fit process (my first bike fit!) with Stephen. He took the time to ask me questions about my riding and even found that one of my cleats was off centre! I so appreciated his help and it's given me extra motivation to ride even more!
Good prices , staff are very helpful.
Friendly workers
Always great to stop by and get very professional advice. Keep up the good work
Friendly service, good advice
Danny was great and helped me in fixing my bike emergency so I could ride back home in Horseshoe Bay even though he has a busy work schedule and I just dropped in. Many Thanks!!
Thank you for a very quick turn around tuning up and cleaning my bike. Great service and great recommendations!
Friendly, accommodating and patient service!
Know.edge and the store has the parts
What a great group of people Friendly and efficient service
I will definitely go back if I need anything
Richard was knowledgeable and helpful. He made sure my bike was ready same day!
Friendly staff.
The staff are friendly and always helpful.
mike was great in explaining bikes and the product lines
Great service by Navneet!
The people are so kind and friendly
Great customer service! They prioritized my maintenance during the busiest season so I could have my bike ready for a trip. Lovely folks and awesome work!
Quick accurate service!
Staff were well informed and product knowledge and selection are a step above. The online inventory seemed pretty accurate when checking in-store availability
Marc clarified everything that I asked and even provided some suggestion on the topic we chatted about.
Friendly and helpful. Lots of space in the store. Patient people. good attitude
Helpfull staff
The service that I have received from BSP has been outstanding. Super friendly and knowledgeable staff.
I am never going to shop anywhere else from now on.
This past Sunday I finally know what it is to meet people who are not only good people, but also go above and beyond in their customer service. My bike tire got pinched and went flat as I was riding through downtown. It was late and I was sure that there was no way I could get home the same way I got here so as I was about to call my wife, I noticed Bicycle Sport Pacific where two young gentleman were closing up. As a half hearted effort, I asked for their help and to my surprise and gratitude they not only reopened the shop for me, but were amazing as they stayed late and helped me patch up my bike. I might have forgot their names but I definitely won't forget their help and will make sure to recommend this establishment to anyone with even the faintest interest in bikes.
Elaine was super helpful!
The best place to buy bikes and accessories.
They have an amazing helpful and kind team. Steve is very knowledgable and he is very friendly.
Amazing customer service. Thank you Steven for being awesome!!!
The staff was incredible. Happy to meet me (and my budget) where I was at. I felt heard and left with the perfect bike!