Customer Testimonials
good variety and choice
I had brought in a red trek Roscoe 6. Ordered a wheel which initially didn't fit but it wasn't a big deal.
I got sorted with a new wheel which is running great, and the guy helping me really knew his stuff. I appreciate you holding my bike for 3 weeks when I know real estate is so important in bike shops. I'm from Abbotsford so I really appreciate not having to do multiple trips.
I'm definitely only bringing my trek back here as I had such a better experience than dealing with Trek directly. Thanks again.
I was in a jam- trying to get my bike ready for a race and you guys were able to squeeze me in. when I got the bike back and rode it - it's never felt better. I actually recommended you to someone else today getting their bike ready for a race.
Fantastic customer service.
Very helpful service. Answered all my questions and then some.
Friendly, attentive and prompt service. Plus a range of great products.
I had an emergency… brakes failed I was in a rush they took my bike in and fixed it…in super fast time … great service:)
Everything
Great service!
Great service, reliable and excellent value.
Both times that I needed small repairs on my bike, they helped me right away at a reasonable price.
Great service and very friendly, helpful staff :-)
I found Milan knowledgeable and helpful. Not pushy etc. The experience was good brought the wife back a few days later and bought a bike for her.
Fast, friendly… got what I needed and enjoyed the interaction with the staff.
Very helpful & friendly staff.
Left two bikes for a regular maintenance service. Efficient service (bikes back after a few hours) and friendly and helpful staff.
Good bike service.... Clean and helpful staff.
Very helpful and pleasant store clerk
Your sales staff was willing to take the time to chat about the selection of items I was interested. I did not get the 'bum's rush'. I have dealt with your Burrard Street store since is opened. In the interim I bought two bikes, a Cannonade in the late 1980s and a Trek mountain bike about 10 years ago, plus various cycling items over the years. I consider your store to be one of the best cycle shops in the city.
Good selection of products. Service is really friendly.
The bike Technician , Scott was very friendly, knowledgeable and helpful.
The repair on the crank arm was done on time and the price quoted was what I paid.
I have found on the North Shore you have the best/most open staff who talk to me intelligently, like I know bike stuff (many treat me, 40yo Woman, like I know nothing) a d offer help knowledge or part tips in a helpful not condescending way.
Treat people well. Good service. Good product.
They have always been super great whether it's servicing, purchasing or doing repairs. Appreciate it!!
very good service. The technician is Knowledgeable and accommodating .
Great service.
thanks
Our sales rep, Mathew, was very accommodating and helpful.
No pressure what so ever, just wanted to make sure that the bike that my wife was looking at was the right one for her. Will definitely go back.
Fast no waiting quality service.
Great selection of gear and friendly sales people!
Adam was amazing quick efficient in my repair and I will definitely come back. We were both on the drinking smoothie bandwagon so I appreciated his candor