Customer Testimonials
Very knowledgeable tech who was able to communicate the issue with my bike.
Inside the store is very spacious and well kitted-out. They had the parts I was looking for.
Great sales service and support!
Very happy with my annual “silver” tune up (Checkpoint ALR 5), knowledgeable friendly staff suggested great alternatives to navigate supply-chain parts issues, mechanic called to discuss proposed work before starting, no high-pressure upsells, fast turnaround, reasonably priced, bike feels (and looks) brand new!
Thanks for making our last transaction so easy.
I went in to have my bike and helmet safety checked and the staff was very helpful and knowledgeable. They got me in and out and answered my questions and offered appropriate products. Great experience.
Noah in the service department was outstanding. Friendly and personable. Listened to our needs, got the work done quickly and at a reasonable price. Would recommend to anyone
Super friendly and helpful staff!
The staff member who helped with my bike's tune up on Sunday morning was very helpful and thorough. Really appreciated his help!
I had very good service,It was prompt and well done!
They completely went over everything.
I really enjoyed the service given by Noel. He was knowledgeable but more importantly interested in me as a rider rather than as a nameless customer. That makes a complete difference to a rider like myself who will get put off by an LBS who, at best, is only interested in pushing the most expensive product that is not in the customers’ interest and at worst, indifferent. Noel’s attitude, enthusiasm and passion for cycling is the only reason I would return. I should not forget Kris, the mechanic. It was a simple job but he did it well even bothering to ask questions that I had not expected. That thoughtfulness and attention to detail showed he took care and pride in his job.
The staff at this store are very friendly and helpful.
Good customer service. Feels comfortable and honest. I don't feel like im being b.s. ed.
Great customer service. Just a small request for bike lock but treated us patiently and gracious.
Keith is great and does good work.
Very friendly and helpful staff all around.
They have a great selection, with some pretty fantastic sales- they had the best price I could find on the bicycle I wanted. The man helping me adjust it was really helpful and knowledgeable- I would recommend this business to everyone!
My bike was in fantastic shape after my tune up and the reps were very friendly and helpful. Thanks!
I bought 4 bikes for my family: for me and my wife and two for our kids. It was a great please to come to this store. Especially I would like to thank Stephen who showed us different bikes and helped to chose the ones which fit us the best.
There are a lot of different types of bikes in this store. So anyone can find what he wants. The service guys is also doing a great job.
Once again, thank you very much. We are happy to be your customers!
They stayed open 15 extra minutes just for us. And they had what 3 other stores didn't. It was exactly what I was looking for.
Customer service was excellent
I shopped around at many shops for this purchase, and my experience here was as better than most. I especially appreciated the team's attention to detail, patience, and knowledge.
I found the company on my mobile device while I Googled for 'Bike Helmets Vancouver'. I may buy another helmet in the near future. Thanks.
Bikes are great and the mechanics are very good.
friendly, approachable staff.
I like the customer service and helpful, friendly nature of the employees. The products are high quality, though because most are brand-new, it is quite pricey at first buy.
Knowledgeable staff. Quick service
Knowledge of the customer service Marc
Milan was very knowledgeable and listened to what I wanted in an e bike instead of trying to sell me something that what was not what I needed.
Friendly & knowledgeable staff