Customer Testimonials
Fast and courteous
Purchased a quality bike at an excellent price and received excellent service in setting up the bike for the big first ride!
These guys are very helpful and friendly!
Stephen helped me understand my bike very well 😊
Would 100% recommend my friends !
I went in to buy shoes. Will soon get a bike fit too !
The staff were very helpful throughout my shopping experience, made some good recommendations on accessories.
Milan gave us an awesome deal for 2 bikes that we bought and was super helpful throught even after we purchased the bikes. Daniel Chiu was very helpful with his experience and advice. Alaina was also very responsive to our queries.
Awesome staff and deals.
Highest recommendation!
The consultant Nav was helpful and helped us choose the right bike and accessories
Milan was very helpful and provided a lot of great info and demo. I’ll be back.
Alaina - outstanding product knowledge, very very helpful
Good service, very friendly and good price.
Great product & quality selection. The sales associate that helped me was amazing with knowledge & customer service .
Randy
Nothing but great things to say about BSP. Don't hesitate to shop here for a new bike. The quality of service (during and after purchase) is outstanding. Staff are friendly, knowledgeable and honest.
The service was exceptional. Chris H helped me find a bike suitable for my needs & customized it for my specifications. I am very happy with the bike & the service provided.
Great service by very knowledgeable staff who go the extra mile.
Very knowledgeable and helpful staff when I purchased my Ergo grips!
Milan, the store manager was super patient and helpful with my questions.
Great staff and service.
While we have bought 3 bikes from Pacific over 7 year period, recently we added to our collection and bought e-bikes but from another dealer. On our first e-bike ride of this year we had some issues as we happen to be going by Pacific Bike. We went in and had a representative come out to look at the Ebike and offer simple answers. We got great assistance at no cost and only bought a bike tire pump cause we needed one to carry with us. They treated us as awesome/exceptionally even though this E-bike was not bought from them. It’s speaks volumes to who Pacific Bike is and their business ethics and staff. Thank you
Great customer service from this team.
Felt very personal and willing to help find the best product for my needs.
Purchased a new bike and a bike rack.
Highly recommend this location.
I'm a +1 happy customer.
Thank you!!!!
Nav was super. Friendly, knowledgeable service. Thank you Nav!
Friendly staff
Friendly, Knowledgeably and good products !
But didn’t have the E-Bikes we were looking for, Soo you referred us to the North Vancouver Location !
The North Vancouver store was disappointing
too say the least…! 3/10 ! 😤
Not Knowledgeable, bad service, disorganized
bad vibe !
Everyone flighting by the set of their pants, with an Asian Man Barking Orders…!
Does not give you confidence to buy 2-$9,500 Grey Cannondale Mountain E-Bikes…!
We Left “ NOT HAPPY “ !!!
You fixed my problem and it didn’t cost me an arm and a leg. It was reasonable, and the staff were very accommodating.
Excellent customer service from Juan. Polite, respectful, knowledgeable & helpful with repair & knowledgeable of products.
BSP has a good selection of bicycles & products that meets everybody's needs
The staff was friendly , helpful & knowledgeable . They created a relaxing enviroment.
This bike store should be everyone's first stop , I highly recommend them!
MDB
Staff are good listeners and helpful
Excellent service. No problem goes unsolved no matter how long it takes.
The man who helped me out was fast, efficient, knew the lady next to me by name, and gave me some good reminders and tips for the lights I bought as I was finishing paying.
He was awesome.
Service
helpful staff. reasonable prices