Customer Testimonials
Nice clean and bright store.
Very helpful sales person. Answered all my questions and gave alternatives for my helmet choices.
Your staff was extremely helpful and informative. I’ll recommend your location to everyone. Very happy with my experience and looking forward to doing more shopping at your store for all my accessories and gear for my new trek Madone Sl6 Di2 bike!
Amazing friendly and helpful staff, well-stocked store and competitive prices. What more can I say?
I appreciate the friendly, helpful and engaging service from enthusiastic staff who are very knowledgeable!!
Helpful staff, good brands and selection of products, handy location
Personalized, helpful service (Alaina!); learned a lot about e-bikes; good choice of e-bike styles, colours and price ranges for an inexperienced e-bike rider; opportunity to test ride in a safe area
I dealt with Alaina and Milan in the Surrey location. It was an excellent experience, constant communication while waiting for my bike to arrive was greatly appreciated.
They were always there when I needed them and were very professional through the entire process.
We will be back!!
Thank you!!
This is a very good shopping experience. Thank you Marc!
Good communication through texts/email
Awesome service…knowledgeable and experienced!!
Good range of bikes available, knowledgeable and honest staff that help you pick the right nike for your level and budget.
Quality products, good customer service and great location!
The best - thanks for all the support, service and sales over the years
I always find the best deals and service @BSP
Friendly, knowledgeable staff, great selection of bikes and accessories.
Great friendly service, knowledgeable staff. Top notch!
Awesome service, made to feel welcome from the moment I walked in- outstanding service, did a job for me in 20 minutes same day!
Will recommend and visit again.
Fast and friendly service in a central location!
Thank you! Great service and very knowledgeable
Quickly dealt with the warranty issue on a bicycle helmet.
I got to test drive a number of bicycles till I found the one that best suited me. The staff that work there really knew and understand bikes. I got exactly what I was hoping for.
Great customer service!
I've been going to be BSP on Pacific for years. Time and time again, I leave impressed by the caliber of the staff. I love the small bike shop feel that it has.
Lots of people have come and gone over the years for various reasons, so I have dealt with a lot of people, and I haven't been disappointed yet!
When it comes to bicycle maintenance, they never gouge you. At times, I've come in for something really minor and they've charged me a very small amount, like around $10, and in some cases told me it was fine and that there would be no charge.
I feel lucky to have such a great bike shop close to home that has great people, a wide selection of bikes, and is reasonable.
I can't remember the name of the tall lean blonde guy, but he's awesome! So is Jade, Mark (no longer there), and others I have dealt with but whose names I don't know.
Thanks guys!
Derek
We really liked this purchase - Trek Rail 5. Price was great. It was very convenient with the shop being open on Sunday. We took it out on our local hills today - it made Pineapple Express boring (haha!) - loved it! It is an excellent product - nice suspension/geometry - they nailed it with the Bosch motor. All the reviews were right. Thanks Mark for your help. Cheers! Tom and First name removed
Knowledgeable and friendly staff made the experience memorable
Friendly, knowledgeable and they have the parts.
Very helpful and knowledgeable.
Great customer service, variety of products and very kind and helpful employees.
Great!
I have been a customer for years and purchased and had my bikes serviced at the store. The staff are very professional and efficient.
As you know, the challenge is maintaining such a high benchmark.
Thanks again,
Name removed