based on 4642 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Amazing customer service
Friendly, courteous, prompt getting my bike tuned up. I am really impressed with you guys.
Professional and friendly service
Communication about parts being delayed/back ordered would have been helpful for managing my own expectations.
Personal, helpful, your employees care about helping
The personalized customer service.
The team at Bicycle Habitat was excellent and the made 2 recommendations of maintenance I would not have been aware of so they were thorough, but ere not overselling extra service and I like that.
Friendly and helpful people.
Quick snd efficient service.
I was great to reunite with this shop. I haven’t been there in a while. Always loved the way they treat everyone that comes into the shop. Always friendly and helpful. The atmosphere is always welcoming. The prices and products are great. Sales and service department staff are very helpful and knowledgeable about cycling. They make cycling exciting.
Absolutely no disappointment at all!
Service was excellent.
Polite, friendly and knowledgable customer care
Quality work. Friendly (very) Knowledgeable staff.
I came by after 5:30pm on a Monday and my repair/brake replacement was completed before closing at 7pm. The tech was helpful, knowledgeable and willing to hear my experience to help better diagnose and fix the problems. Thanks!
Although it was a somewhat busy Sunday afternoon, I think test riding and then purchasing a bike should get better attention than I received.
The bike assembling was excellent. The test ride setup was great. The purchasing of the bike was disappointing.
Good advice, honest approach to upgrading brakes before selling a bike that had the bad COVID specs. Patience.
Wide range of products & services offered for great prices!
Walked in with no bike knowledge whatsoever and felt assisted and supported all the time. Walked out with the perfect bike.
Very knowledge, helpful and friendly team. Made me feel at home buying a great specialized road bike. Excited to have a new bike shop.
Everyone at the store seems great, but projects tend to expand when I bring in and cost me more than I expected. Not sure if there's a way to do the full assessments earlier, but that would help prepare the customer for what's in store.
Fast!
knowledgeable, helpful, friendly, and aren't really pushy with their services- they will give you something reasonable that works with you and aren't trying to upsell their repairs. I've bought two bikes here over the years, and have referred many others as well! The only time i went to a different bike shop, they really tried to up-charge me and sell things I didn't really need, and I like that they didn't do that to me here!
The staff are always so nice and never condescending when I don't know the bits and pieces about my bike.
Free tune-ups.
Knowledgeable staff. Sale price
The bike repair staff member was very friendly and patient as I listened and asked questions. He understood my budget and provided me the best options to move forward. I will be back!
Sold me a dusty, old product that did not come with all pieces at full price & then when I asked for zip ties (to replace the missing pieces) the person tried to charge me extra for a few loose zip ties. I generally like Bicycle Habitat, but this was a bad experience
I changed breaks. And as I received the bike, the pressure on the right and left side was not aligned, and no one seemed that available to help me fix it well. I had to come twice after picking my bike.
And then i discovered that a cable was pending out, touching the pedals as I biked. That again, i had to come back. I was overall surprised, let's say disappointed by the lack of checks from the team.
I had better a experience in the past.
Quick turnaround and great service