based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Knowledgeable and efficient
Brougth my road bike in for a yearly tune up and it looks and rides like new!
Friendly staff
Sales personnel are courteous.
Been going there for over 20 years (Spring Street first, Vanderbilt after) and never had a complaint. Totally reliable and honest.
Great personalize service for choosing the right kids bike for my son.
Libby was phenomenal! She was patient, understanding, listened well, explained things well, and gave me a fantastic fitting!
The repair staff at Vanderbilt explains things, does good work, and doesn't try to sell unnecessary repairs. I never feel like I'm being overcharged.
Great personalized customer service
Friendly, professional, and fast. The store has an easy neighborhood vibe that fits in well with the community.
Super quick, friendly and communicative!
I love bringing my bike and service here...it's the one "family" store I feel that I have left in my community. I always appreciate the expertise and friendliness of the Chelsea branch!
Friendly staff! Fast and reasonably priced service!
quick, friendly and efficient service.
Justine was incredibly helpful and made everything so easy.
Selection
don't feel lied to, ripped off.
Great service. They brought my 60's Raleigh 3 speed back to life.
Responsive, professional and customer oriented
I have frequented many bicycle shops over the past 40 years. This was among the top one or two
Good, friendly and prompt service.
Staff was professional and pleasant. Estimate was accurate. Service was quick and well done.
You gotta fix the outdoor line situation. We are two years into the pandemic, every other store has returned to allowing foot traffic inside. Just require masks.
If you need to keep lines outside, make a fast track for simple needs. It’s really frustrating when you just need to buy a product you know is in stock but are stuck standing behind two bike fixes/issues.
Fantastic team, great selection and helpful advice for riders of all levels.
Victor was great. Even though it was crowded, he took the time to answer all my questions and set me up with a test ride, and then also recommend a different bike after hearing what I liked and didn’t like about the bike.
Liddy spent a LOT of time with us and put us in the right bike.
Took time to find a good fit, and the correct rack, for my sonsbike.
Stopped by after a crash and the mechanic was more than wiling to check out my bike. I was concerned I could have cracked frame. He did find wheels off center and the stem to be loose. Asked to if I was ok. Just great service!!
I really like the new bike! You were all very helpful without being overbearing.....thank you for that!
All of the sales people are respectful, patient and kind