based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
quality work from friendly folks
Great and friendly service
I bring you a filthy workout bike for a tuneup and you give me back a bicycle that looks brand new and works perfectly at a reasonable price.
Quick, cheap, easy, and well fixed! Thank you
Smart, professional, fast.
Excellent customer service, excellent quality of services/repairs.
Helpful, fast service, polite and knowledgeable salespeople and mechanics
Professional and simple
Super friendly, and very quick service!
Libby was patient, thorough, and kind . . . and then the service team did a great job. Many thanks to all, First name removed
Solid mechanics. Decent straightforward people.
Fast professional service. I love my bike!
good service.
helped me find the right seat in my price range and employees are always kind and helpful. Long lasting products and convenient location too! Thanks so much!
The whole experience was nice. Especially Josh’s professional help.
Fantastic staff, especially the woman in front (Sunday Feb 27)
always a great job!
Fantastic customer service. Mike and Charlie! The best. Was great chatting and got lots of info for future bike projects.
1. I had two gift cards that you messed up. They don’t work in your website without intervention by staff and even then I have received no products from my orders, yet the balances in the gift cards is apparently zero. In both cases I was adding money to the gift card balances, so actually trying to spend money.
2. Your stores are never open! Months after the pandemic (debatable, I know - but look around you) your stores still had their doors closed and a were taking only appointments. Almost every store in the city has been open to a greater extent for months and months.
If it’s this hard to spend my money with you, I’d rather spend it elsewhere.
Fast, less expensive, knowledgeable, proficient. A bunch of duddley do rights.
Excellent service, and good work!
cleaning the bike after a tune up! praise god, finally someone did it.
fabulous service all around
Great mechanics and lots of spare parts
The best in the city!
Prompt, friendly, quality service.
Very friendly and quick turn around time. But now my internal gear hub is having troubles which it wasn't before I took it in. Otherwise great service.
Loved this place. Staff is young, hip, knowledgeable, personable. Store is well stocked, well-organized. Can't wait to do more business with you! Shout out to Justine, she's amazing.
Good work and reasonable prices.
Very organized.
Excellent customer service