based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone is so very helpful. And interested in making sure what you want actually happens. Friendly and knowledgeable. I First name removed't think I would ever go anywhere else for may biking needs.
thank you team for fixing my bike! wonderful work, Eric was the best
Must have been an off day for you guys.
The knowledgeable repair staff A+++
It has always been my home away from home.
Excellent personable customer service, vast knowledge, and care.
Sometimes the customer service is a little sharp on the edges and you often don't have things in stock, but I do trust you very much and still only go to you.
Matt at the Chelsea store is among your best assets. He is very knowledgeable and highly professional with a great sense of customer service.
Great averall service!
You take the time with customers and have lots of stuff in stock.
FAST courteous service. Had my bike shipped and there the same week! I was kept updated on shipping details and was delighted with the service.
Staff was very helpful, engaged and provided good followup.
The staff advice
Kind & knowledgeable people, quick service
Professional staff
I love both Bicycle Habitat locations. The employees are very knowledgeable and have fixed up my bike many times since I’ve been in Brooklyn. I’m always impressed with the breadth of expertise the employees have and I will continue coming back as long as I’m biking in the city. Couldn’t imagine Brooklyn without them!
Always reliable, friendly and efficient.
Victor and mike, cien por ciento chingones, los dos
always somebody to help with any question. Good costumer servics
Friendly and accommodating staff
Thank you so much for fixing my bike so quickly, great customer service, highly recommend it!
The experts at the shop are so helpful and I don’t feel like I’m being upsold
Great customer service and follow-up. We had multiple conversations about cargo bikes before I finally chose and purchased my yuba. The staff was knowledgeable, approachable and extremely helpful.
Bicycle Habitat went above and beyond my expectations!
Knowledgeable service staff helping to make the right purchasing decisions.
Great swift service for my bike
Fantastic and honest.
Very knowledgeable and friendly staff
You only had two models of tail light, one extremely expensive, the second one somewhat overpriced and not what I was looking for.
Here's the straight dope - Bicycle Habitat in Brooklyn (but not the one on Lafayette in NYC) has a reputation of be snooty. I was hesitant to bring my bike there, but I was too lazy to go to the other bike shop. We have a saying about going into the store: "prepare to be humiliated."
But, I was very happy to experience a really nice, helpful staff.
I admit that I still have some (small t) trauma from previous encounters so I am cautious. But this was a pleasant interaction so I hope it continues and I hope that the store can turn around this reputation.