based on 3214 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I very much like the workmanship of bike habitat but I can tell you that is the honesty and integrity of the people that work there that have leg me too recommend this business to everyone I know. I have never been taken advantage of, cheated and I have always been treated respectfully. Every business should use this business as a model.
I recently had a flat changed on my Giant hybrid. The mechanic was fast, friendly and professional.
Good customer service.
Friendly & helpful staff. No one is condescending. I don’t feel like I’m getting ripped off.
Great communication and turnaround
I was helped by three different employees when purchasing a bike and all of them were extremely helpful. I appreciated the extra information they provided since I did not have a lot of knowledge going in.
was thrilled that you were able to fix both problems in 45 minutes.
The service was fast and efficient. Also super knowledgeable. Loved the fact that we could easily communicate by email and get everything done. You also underpromised and overdelivered in terms of time of completion. Well done!
GREAT SERVICE AND INSIGHT FROM EVERYONE.
Great customer service
Super helpful staff thank you!
The people working there are always very patient and knowledgeable about their products. I know that they don't purposely recommend products that are the most expensive. They recommend the products that work the best fit for my situation. Good sense of humor and very friendly.
Whenever I have problems with my wheelchair, I have the parts shipped to Bicycle Habitat, and they take care of it.
Prices tend to be expensive and there is often a wait time for longer repairs (e.g. tune-ups)
Repairs, great customer service!
Fast friendly service, very competent mechanics
Absolutely everything. Every experience I've had at BH has been great! High quality work/products and amazing customer service. You all are the best!!
Great staff all around !
Well I like the bikes also that you were the only ones who had my size. The customer service was awesome. They got my bike in my car. The knowledge was on point. Will definitely recommend to anyone
This is the best bike shop, in my personal experience, in Brooklyn, bar none. It's not so much the quality of the service, as it is the professionalism of the staff. It's great to have a well- stocked bike shop with a crew that runs like a well-oiled machine, that know their stuff. No attitude, condescension, or being judgmental about your bike or your bike knowledge by their mechanics or sales staff, as with a lot of other local bike shops. Thanks and keep up the good work.
The process of purchasing my bike was very easy. The staff was very nice and informative!
The service I got today was tops! Products I purchased are exactly what I wanted. Thanks to everyone from the service department to the sales department- and thanks Taylor for your product suggestions when I didn’t know exactly what I needed. Great shop and great staff!
Very relaxed atmosphere.
The shop has a wide array of bikes and equipment and the staff is really knowledgeable
Friendly, attentive and helpful staff. Very efficient in helping me.
Have a better selection of bicycle accessories.
friendly
Unresponsive to emails and phone calls. Staff that do not communicate well, don't want to listen to negative customer feedback, and won't ask for managers to listen to feedback, so feedback is just ignored.
Quick professional service.
Everyone at Bicycle Habitat is awesome!