based on 2956 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brian at the 5th ave location is extremely patient, knowledgeable, and made me feel very comfortable. I didn’t feel pressured at all and that he was really looking out for me
Friendly, helpful, patient and over the top competent staff.
Great personalized service!
Very attentive staff.
Staff was very helpful and friendly throughout process of comparing, purchasing, and follow up. Big props to Brian, Sam, Michael, and Victor!
Super friendly and knowledgeable
Every employee was very patient in answering all of my questions and gave good, clear advice to help me make an informed purchase.
Easy and professional
Kate was very helpful with installing my computer on my bike. It nice to come to a shop and they help you with my bicycle needs.
Knowledgeable staff, very accommodating,
Tried hard to satisfy the customer
friendly, fast, knowledgeable.
Thanks for taking me right away and thanks to both the person who made that happen and the mechanic who did an excellent job on both bikes!
Website lists goods
Staff is great
Salespeople are very informative.
Very happy with Bicycle Habitat, I go there even though there are closer bike shops
Great service and very reasonably price.
👍👍👍
Went into the shop on a Sunday, looking for an item, and was told that had to be ordered. I paid for it, and was told it would be 3-5 days before the item would arrive, I assumed that meant it would be shipped to me. When I checked in that next Thursday, (as I had no updates) I was told that that the store doesn't ship to customers, and there was no update on the arrival at the store. That Sunday I went online and ordered the item from another retailer, it was delivered to me on that next Wednesday, the same day the store notified me the item had arrived at the shop. I am pretty sure online shopping is going to be around for a while, and maybe this is something you should be exploring to expand your customer base.
I wanted to get new inner tubes which where fixed. But I also wanted my breaks to be fixed/looked at/replaced (I don’t know) but they are still very noisy and very loose. I am a little disappointed that I paid 77$ for a job half done.
Nothing just keep selling great service
Quick and clear communication. Helpful and friendly staff.
Excellent service , helpful staff !!
Just really good service. Quick, friendly, competent. Zero problems.
The team is so helpful and knowledgeable
You make the process complicated.
Going to a bike shop should be a fun experience.
"Mommy can you buy me the red one. " - Not we will build one if you leave a deposit.
Anytime I have any bicycle needs you are the go to. Thank you.
Izzy and Tim are great
When I went to bicycle habitat, I was not sure what I needed for my bike. The person who helped me asked deliberate questions to understand my pain points and provided the perfect solution. I ended up with a better solution then I went in looking for.
I came in knowing nothing about bikes, I didn’t even know how to ride one. The employees are always patient, kind and knowledgeable.
Great job! Love the new tires.