based on 4611 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You were one of the only bike shops to carry the bike and size I was looking for, for almost a year. This is my first Surly bike and the with nearly 100 miles, I’m very happy. The staff were very helpful and allowed me to test the bike out in the nearby park. Would easily recommend them except they are almost 200 miles away.
Jim
They work very well and they do it quickly. When I need to fix my bike there is no other place I want to go. It's my favorite bike shop. Everyone is super friendly and does their job very well. They know about bikes.
Got back to me very quickly when I emailed a request for a quote on some repairs. Repairs were made quickly and at the price that was quoted. It wasn't cheap but it was honest and the bike is running great now!
I loved the service because they catered to my every need. For example I needed something shipped overnight and they were able to get it at the last minute for me. The people behind the counter were very helpful and very knowledgeable. I would highly recommend this bike shop to friends and family.
Service with a smile and explanations!! The perfect way to run a business. Thank you!
Staff went above and beyond the call of duty when I had questions about my bike. Would recommend to anyone!
Excellent customer service and advice.
Matt was extremely helpful and accommodating and the mechanics resolved an issue I had as well.
The person at the counter helped me find what I needed, and also gave me some advice on inner tubes! I would definitely come back again if I need to pick up supplies.
They almost always have the solution to whatever issues you have.
The staff was helpful and well-informed about the products I was inquiring about. Always a pleasure to shop there!
I had phenomenal customer service from Taylor at the Prospect Heights store.
Customer service is always great.
Prompt, friendly, and knowledgeable staff. Great bike shop!
Right bikes:, Bike mechanics are on point . Great service!!!!!…. THANK MATT!,
I’ve visited numerous times, and every time I visit it’s a bit chaotic. None of the customers know who is “next in line”, it’s unclear who is a mechanic and who is there to help customers, and asking questions of the staff can mean the customer is just accidentally interrupting the staff as they try to help others. Sometimes it’s even hard to identify who the staff is.
I suggest creating clarity around who is in line to be helped next, that would be massive.
Friendly staff.
Good customer service, friendly staff. My son loves his new bike!
Poor communication, high prices.
Friendly and knowledgeable staff make this one of the best bike stores in Brooklyn. Huge selection of bikes and accessories, too.
Fantastic, fast service. At a great price.
Friendly, competent staff. Quick service.
Friendly customer service.
Technician diagnosed problem, that other places missed, within a few seconds.
I already send an email which no one bothered to respond to.
Always excellent service!
The staff is the best!
Service was great. Fast. Good job. Reasonably priced. Good experience
Friendliness, ease of service, speed to repair and return bike, and letting me know the bikes current status plus options.
good and quick service keep up the good work