based on 3189 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Taylor was very attentive and helpful throughout the process. He recommended a number of parts and accessories I hadn't considered, and am very pleased that he did. I have already suggested BH-Vanderbilt to friends based on his excellent service.
Matthew at Bicycle Habitat (Chelsea) has to be one of the greats of all time within the bicycle store industry on our planet Earth. If he isn't a great already — he will be by the time he retires.
Expert service with high-quality bikes as well as local commuter bikes.
Great service, great selection, great prices! Couldn't ask for more.
Gridlock Sam
Friendly & efficient employees. Was genuinely surprised how quickly they were able to help!
Polite and efficient service.
Staff was super friendly and helpful, great options and wide variety of colors for accessories
Brian and the entire staff could not have been more helpful. Truly a pleasure to work with.
I have been a customer since Charlie and Hal opened the store about fifty years ago. In all that time I have always felt at home, well serviced and educated by the helpful people their.
Fast and professional
Such conscientious, attentive, knowledgeable, and skilled service here at my favorite bike shop. They’re devoted to their work and they do it well, and are very patient with answering questions. Highly recommended.
Excellent service, know-how and promptness. I recommend BH regularly.
You fixed my bike issues quickly and correctly.
The staff at Bicycle Habitat always keep us moving! They're fast, friendly, and always fair priced.
My first experience was very easy and smooth. Matt was very nice and welcoming.
The issue was resolved, but the condition I got my bike back was not the best condition.
My handle bars were crooked and the barrel adjusters around my front brake cable weren't threaded and connected properly and was rubbing against the barrel itself so a few of the cables got cut.
Had to go home and fix it all and not ride the night I received my bike.
Good selection of bikes and very friendly staff
Very friendly and helpful staff, both in new bike purchases and walk-in service requests.
Eric is super helpful; and gets the work done fast and precise each time!
So refreshing that a family business like this still exist. Such personalized service and care for its community. Look forward to being a dedicated patron and loyal customer!
Very helpful courteous staff. Found that in both location. I will definitely recommend to anyone who will ask
Answered all my questions and fixed my bike super quick. Very affordable prices!
Friendly, down to earth staff.
Friendly efficient service
Great service!
Great selection and really helpful staff!
Friendly and fast service. Mechanics go above and beyond what is needed.
Friendly, helpful and competent.
The mechanics and everyone else kept me informed about the status of my bike's repairs. Everyone was friendly and helpful throughout and they did a great job of fixing my bike.
My book feels like it's brand new! I should have brought it in a few months ago. The service team there is absolutely incredible. I can't believe how well this thing rides now!