based on 3165 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The team who fixed my bike were awesome, very fast, professional, and an absolute delight. Shout out to Tim and Eric (I don't know anyone else name, but they were great too!). Will definitely come back should I need help with anything else!
I am always happy with your services.
The service is terrific and I found everything I needed. Erickson the mechanic helped me out of a bind in about 5 minutes time yesterday when he spotted a cable rubbing on my tire. Great work! And the geek squad was able to fix my friend's odometer miraculously.
Thank you Steven in Chelsea store and Ellie at the Park Slope store! Love the bicycle!
Great service1
They’ve taken great care of my bike over the years. They are knowledgeable and kind. I’ve never felt pushed or oversold on things I don’t need. Services have always been completed within a few days which is great so I can get back to cycling!
It’s definitely a bike shop run by people who bike themselves and love bikes and it shows. Matt was particularly kind and helpful especially on very busy afternoon where he could have easily rushed through everything to get to the next client.
As someone who works for a musical instrument shop that both sells and services instruments, I appreciate their expertise and customer service.
I got an email that my repair was done. When I picked up the bike, the staff was running through what was done. On the list was "Surly Singulator" for 80 bucks. I said oh, so where's the singulator? In a moment it was determined that the item was back-ordered, and I would have to bring the bike back in to have it installed. So the repair was basically NOT done, as I had been told. I had to ask in order to get this information. I think the person behind the counter thought someone had told me this already but no. I think it's weird to pick up a bike when there's more work to be done on it. A simple phone call would have fixed this. I did get a phone call but it didn't mention the part being back-ordered. It was no big deal, I decided to get a refund for the singulator and take the bike. I live in Jersey City but I don't trust the bike stores here so it's not so easy to get my bike in to Chelsea. So basically, coordination/communication could be improved. But I am happy with the repair and will come back again.
Great equipment and service!!
The owner always sets the customer up with the equipment they need .
Also, they are very patient making sure the customer is happy.
Carlo is very skillful and professional!
clear communication, with service delivered on time. and your mechanics actually listen to their customers! 5*****
Fast, clear communication, great work
Paid a lot, $178 and the bike was completely dirty
Amazing, fast, helpful and friendly service! Will always come back here!
The staff member that helped me, Taylor, was just flat out rude when I came in asking for some advice. I'm trying to learn how to work on my bike myself, and was hoping to buy a few accessories and get some advice on what specific items I need. Taylor just rolled his eyes at me with every question and didn't provide any answers. I've never received service like this at a bike shop. Every mechanic I've worked with in this city is more than willing to talk through issues and provide advice. I was appalled by the service I received here. Will not be visiting again.
Some of the best and most seamless customer service I have ever had. Actually made my day and I am NOT kidding or exaggerating
Helpful at purchase and pick up. Spoke respectfully to my kid at all times and helped him feel confident.
Very friendly staff. Bike was in bad shape and came back like new after a tune up!
Libby was incredibly helpful in talking through my family's cargo bike purchase, and then again in getting us started with our new bike! I feel grateful to live so close to such a good bike shop.
Brand new bike that rode very well; I was fortunate to not have any major nor minor issues with my bike. Straight handlebars made for easier riding around all boroughs. Friendly and knowledgeable staff.
Every worker was willing to help. Chris was super knowledgeable and patient with me and helped steer me in the right direction towards what I was looking for. Overall a great experience at bicycle habitat in park slope
Everyone is always so nice and helpful at your store on fifth Avenue in Brooklyn. We love supporting local businesses. Your prices were competitive with the big box online store that shall remain unnamed.
Super friendly, quick service, reasonable prices
The employees at the shop were very helpful and attentive. I came in for a repair and they took care of it right away.
Very good sales staff, made the process very easy and it had been a good experience.
Everyone was friendly, patient, and responsive to my frantic calls about a late delivery and assembly for a child's birthday gift. Assembly cost seemed just a little high for a simple bike, but the excellent customer service was worth it.
Great service, prompt, communicative, and thorough. And I called ahead of time, just to make sure they would be able to fit me in -- and they immediately said "Come right over and we'll work on your bike." Solid!
Really great customer service. I felt very taken care of.
knowledgeable, friendly, helpful
Excelent service
Good service and a well stocked store