based on 3344 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helpful personnel with a great disposition.
The service team were able to fit my repairs in and completed repairs very quickly. The team was very kind and knowledgeable!
Very informative and friendly staff
Super friendly and helpful service! Would recommend
Friendly, helpful, knowledgeable staff. They diagnose and fix problems quickly. Bicycle Habitat is a neighborhood gem. Highly recommend to cyclists from all over the city.
I came in looking for lights and the person who helped me was so thorough, so well-informed, so helpful and so kind! Thank you!
Great follow up
I hope this is something you all can fix easily. My brother bought me a gift card from you guys that he then put in his pocket before riding off and subsequently fell from his pocket. He told me it shouldn't be an issues because I was supposed to get an email with the gift card info as well. We called together to make sure the correct email address had been given, but so far the only email I've received has been the one asking me for feedback. Can you all help? Email address removed
Freindly, helpful service
Knowledgeable workers, fair prices, honest estimates, wide choice of products.
They always let me bring my bike inside while I get what I need!
Very helpful staff!
My go-to bike shop.
They are friendly and always prompt to fix me bike - even when I just walk in
Fast service, good results, worth the investment. Thank you for recommending parts replacements where you thought they were needed, and always telling me the price beforehand.
Taylor was such a big help!
The staff was friendly and the service quick!
Service and timing and courteous personnel impeccable it’s been a pleasure to use them
Thank you for the exceptional service! 10/10 would recommend, and we will definitely be back!
Matt Justine and the entire staff are the very best in both customer service and knowledge.
I wouldn’t trust my wheels to anyone else.
Give em all a raise!
Good location, nice staff, work done quickly
great staff! great location
Great people, very friendly and helpful, and best of all unpretentious.
Let me borrow a wrench so I could change a flat outside and offered me the restroom to wash my hands. 10/10 LBS.
Took care of shipping our bike safely and efficiently. Worked well with our group of six. Maintained communication about the packaging of our bikes. Very attentive to our needs. Thank you.
Very Knowledgeable
The Manhattan store found the exact bike I wanted at the Brooklyn store in time for my wife's birthday!
They are clear, attentive and very professional. Always attend you well.
Great service for Pack & Ship of our bikes after riding the Empire State Trail
I understand you’re an independent bike shop, and I’m willing to pay more to support local, but you guys overcharge for services. To take out a striped screw from my bike you wanted $50, the bike shop 3 blocks from me did it for $5. To adjust my brake pads you wanted $35, while the closer bike shop did it for $15. Also your free yearly tune up if you buy a bike with you guys isn’t a full tune up and I feel like that false advertising. The girl that works at the shop isn’t very friendly at all. I can’t remember his name, but there is one really nice worker (I think he’s Latino) and that’s your only saving grace.
Straight forward, friendly, fairly quick turn around. Reliable.
Very friendly staff, knowledgeable and welcoming. Solves problems happily.
Our salesperson was the man!