based on 1808 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The people are very friendly and helpful
Did an awesome job
Very personable and knowledgeable. I’m a single mom with a son who mountain bikes so I had a lot of questions. They were patient with me and explained the how’s and why’s. Very impressed with their shop, it was clean and organized.
Bicycle Cove has been great to work with. They get their repairs done on time, usually earlier than anticipated. They are friendly and knowledgeable. Just a great local shop that deserves our support.
Great service
We were totally satisfied with the service we recieved!
The technician was truthful about the problem and recommendations. Didn’t charge me for his time or recommendations and I will be making my next purchase there.
Great Support on my purchase
You recognized that the tire inner tube nozzle had a factory defect, and you gave me a new one without any hassle.
It was a very easy process to find the right bike for our son and everything was quick and smooth! Dawson was very easy to work with!
Convenient
The staff was so friendly and helpful. So kind to our girls. And so able to think outside the wheel to solve our specific needs. Made adjustments in the moment to ensure the bikes truly fit our girls bodies so they could safely enjoy their biking experience’s.
Great job on the bike maintenance! Always friendly and helpful.
All ways very nice and professional.
Knowledable friendly staff.
I loved coming in. The staff is very friendly and knowledgeable. They let me ride the bikes I wanted to try out. Not pushy at all! Great place to shop.
Very friendly and knowledgeable customer service.
Bike was being held for my daughter, but the sales associate told me it was already sold. I left and called back only to find that it was in fact held for me and wasn’t able to get back to the store before closing. Then when my wife did pick up the bike for my daughter, it came without a kickstand. I made another trip to purchase a kickstand. Once I got home and tried to install it, I realized they sold me the incorrect stand and it was not compatible with the bike. I now have to make a fourth trip to the store to exchange the kickstand for the correct one. Overall, I am disappointed with this experience.
Ruth & her whole team are awesome! Very knowledgeable/informative, detail oriented, very attentive, and super kind! Thank you Bicycle Cove!! We’ll be back!!
Great customer service
Excellent service from Tom as always
Bike was repaired in a timely manner as promised. Very professional and descriptive with costs and repairs. If I run into any future problems, I'll be bringing my bike here. Thank you Bicycle Cove Madison!
Very friendly & full of useful information
Very helpful, very knowledgable, good mechanics. A good experience at the store.
You quickly did exactly what you said that you would do . Furthermore, the final cost was both very reasonable and slightly less than your upfront estimate. Your staff members are both well informed and very pleasant. I will be back.
Helpful andTimely service
Excellent customer service!
very timely
Service and quality is awesome
Great service!