based on 1657 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and knowledgeable about the product they sell. Nick the bike tech was great about teaching me things about me new bike! I would highly recommend them for service and future purchase!
Everyone at the store was amazing, positive and super helpful. Helped me find the shoes I need and answer all my questions about each style and how they ride. I’ll recommend Bicycle Cove to anyone that needs bike stuff!
Great customer service and the workshop has good technicians. I would recommend shopping here.
I really appreciate bicycle cove as our neighborhood bicycle shop. The location is incredible for me (practically in my neighborhood). Ben, Cassius, and everyone at the shop have always done great work for me and are extremely helpful with questions and recommendations.
Very friendly and helpful, and affordable
Great friendly service!
Very professional and prompt.
Very helpful staff.
The young man that looked at my bike and accessed whether it needed additional servicing or not was very pleasant and professional. He answered all my questions and gave me a general idea of basic care of my bike.
Excellent store and excellent service. As long as you adhere to your core values you will have no issues.
Great service!
The people are very friendly and helpful
Did an awesome job
Very personable and knowledgeable. I’m a single mom with a son who mountain bikes so I had a lot of questions. They were patient with me and explained the how’s and why’s. Very impressed with their shop, it was clean and organized.
Bicycle Cove has been great to work with. They get their repairs done on time, usually earlier than anticipated. They are friendly and knowledgeable. Just a great local shop that deserves our support.
Great service
We were totally satisfied with the service we recieved!
The technician was truthful about the problem and recommendations. Didn’t charge me for his time or recommendations and I will be making my next purchase there.
Great Support on my purchase
You recognized that the tire inner tube nozzle had a factory defect, and you gave me a new one without any hassle.
It was a very easy process to find the right bike for our son and everything was quick and smooth! Dawson was very easy to work with!
Convenient
The staff was so friendly and helpful. So kind to our girls. And so able to think outside the wheel to solve our specific needs. Made adjustments in the moment to ensure the bikes truly fit our girls bodies so they could safely enjoy their biking experience’s.
Great job on the bike maintenance! Always friendly and helpful.
All ways very nice and professional.
Knowledable friendly staff.
I loved coming in. The staff is very friendly and knowledgeable. They let me ride the bikes I wanted to try out. Not pushy at all! Great place to shop.
Very friendly and knowledgeable customer service.
Bike was being held for my daughter, but the sales associate told me it was already sold. I left and called back only to find that it was in fact held for me and wasn’t able to get back to the store before closing. Then when my wife did pick up the bike for my daughter, it came without a kickstand. I made another trip to purchase a kickstand. Once I got home and tried to install it, I realized they sold me the incorrect stand and it was not compatible with the bike. I now have to make a fourth trip to the store to exchange the kickstand for the correct one. Overall, I am disappointed with this experience.
I love all the bike shop employees!! The guy with the amazingly good hair does an impeccable job repairing bikes. Michelle spends a lot of extra time explaining all the small details on how I can enjoy riding my bike better. That new guy Nick brings a lot of down to earth logical advice on how to fix your bike. The Freyenhagen kid just stills COMs!!! All in all the team is dynamic!