Customer Testimonials
The guys at Trek Pakenham are friendly. Super helpful and very knowledgeable. Great place to get your bike and service
The store is well set out and it has all the gear. The staff are friendly and very helpful. Trek have quality products you can trust.
A great team who care! Thanks for having me!
Good fast friendly service
Excellent service
I haven’t been able to ride my bike after the service but based on previous experience it will be good. Very friendly staff, always willing to help and give great advice.
Always responsive, helpful advice and quick service turnaround
Service very good at QV. bought cleats and the staff changed them over no worries at all
very good
Helpful staff that put in extra effort to locate part i was seeking
The staff were great to deal with. Friendly and professional. Glad I purchased my first e-bike - trek slash plus for the local shop.
Extremely friendly and professional staff. Always helpful. Thank you
Just passed by and bought a few Rapha pieces last Thursday and had a great in-store experience. Was greeted and served by a friendly and attentive team who made the shopping process easy and enjoyable. Special thanks to Tom — he was incredibly helpful, knowledgeable, and detail-oriented. He even noticed that I had mistakenly picked up a women’s item and gently pointed it out, which saved me from an awkward fit later! Really appreciate the excellent service!
Very time I visited trek Phillip I’m also greeted with a warm welcome and very helpful service.
Friendly, fast service
This is the second bike I buy a bike at that shop ,they are always looking after you , give me discounts , wide variety of bicycles and accessories and of course it’s an amazing brand so you can’t go wrong with a Trek bicycle.
Always great service and they have products for all levels of riding.
The golden Gold Coast team!
Very knowledgeable, good attitude
Such expert advice!! Love the people down there.
Pierre technical insight and attention to detail
Great people who care. Thanks for having me team!
Was provided excellent customer service over the phone to identify the problem which I rectified.
You have a great range of products and the people who work at Trek are very knowledgeable
Tom is awesome… helps me out every time I am in the shop. Great bunch of ppl at this shop… very helpful and always available to chat about biking and everything else.
Professionalism of staff
Great service, product knowledge and friendly staff.
Staff are very helpful, and service is amazing
Great service as always
Excellent customer care, friendly staff, great bikes!