Customer Testimonials
Friendly helpful staff.
Friendly and helpful staff
great bikes,service very helpful.
Great range of products across various pricepoints. The team are extremely knowldedgeable and helpful!
recommended the correct product for my needs and was able to clearly identify exactly what i needed to suit my current wheel setup.
Nice staffs and service
Great staff. Very helpful
we were welcomed with a smile and quickly. Very helpful with what we needed and when to expect it to happened. We dropped it off in the morning and by 4.30pm the bike was ready, making a 13 year old very happy.
Good quick solution to the issue I had with the bike
Very friendly people and great service
Duncan was fantastic. Super knowledgeable. Built rapport really well. Gave us a nice discount without asking. Upsold really well. I run a nutrition company and sales is my thing. This guy is a great salesman and a very high ticket asset to trek. I’ll be coming back and asking for him again
Good service and communication
Shop attendant was very helpful - he explained differences between the models very well. Knew his audience and could explain things in everyday language when necessary. He also spoke to the 11yo very well (other experiences have had kids ignored, but, truly, they know more than their Mum).
I was very happy with the service.
Brilliant customer service, very rare these days, makes all the difference!
Staff assistance, above and beyond
it was a great experience the boys down there where very helpful and i look forward to coming in for a service soon!
Quality
very good customer services
Amazing service from Ali and the team. Exceptional communication, workmanship and after support. I can’t recommend Trek Rouse Hill enough.
Hey team, you are the best ✌️
Excellent service
always good friendly service and prompt.
friendly, knowledgeable service!
I jumped on a few bikes before making a purchase with budget of about $AUD1,000, and the Trek FX 2 was the bike I felt most comfortable on. The ride home was a blast. Great bike with great support and help with set up. I highly recommend the Trek Ipswich shop for both products and service which was very professional and friendly.
The guy that helped up was very friendly and informative.
Attentive and very knowledgeable team lead by Joseph who genuinely care
Awesome customer service. Staff have excellent knowledge and always point you in the right direction
Matt the mechanic was very knowledgeable about all of Trek products. He went out of his way to help myself and other customers in the shop.
The fantastic staff make this shop what it is! I was surprised and delighted by the incredible hospitality of Nathan and Jo.
I’ll be back