Customer Testimonials
Great service and knowledge
1. Test ride availability
2. Cycle to work scheme accepted
3. Exceptional communication and support from knowledgable and genuinely interested staff (particularly Dan who looked after us from start to finish). He provided prompt updates both in store and over email. Dan and Alderney also sparked interest over conversation (eg, about planned Trek rides and cyclocross racing experience). They are both assets to Trek Bicester.
4. Care with bikes at hand over (Dan again!)
5. Easy to access store
I had excellent in-store advice from Theo - I went into the shop as a complete newbie, but we narrowed the bike choice down to the one that I ended up buying from them. I'd thoroughly recommend going in to talk to them as it was all super friendly.
Helpful staff.
Client service was amazing. They knew my name as I walked in...
Have been a long standing customer of Big Bears for many years, together with my late husband. They have gone over and above to help me in what has been a very challenging time. They exceeded expectations and were extremely knowledgeable, taking time to explain and show me my new bike, helping me get the set up right. Their expertise helped me make the right choice with frame size, components and pick the right bike for my requirements.
Can't recommend them enough. I won't go anywhere else.
Service was excellent and extremely helpful.
Quality of service. Good range of equipment and helpful staff.
Just a fantastic informed friendly service
Great costumer service.
Can’t speak highly enough of the customer experience from start to finish.
We had done some basic research on e-bikes but we were relative novices and it’s a sizeable purchase, so we were very grateful for all of Dave’s patience and explanations.
We feel confident we’ve made a good purchase, that we know how to look after it and that the team at Joe Daly will help us keep it on the road for years to come.
Excellent customer service
I like that I can come with any question or really small problem with the bike and the team is always very helpful, explaining any doubt.
Bike hire was an easy transaction, great shop for all your biking needs
The customer service and personal engagement with my son to make sure he got the right product. Dave was excellent
Excellent customer service all round from Deb and Dave. Would highly recommend Wildside.
Pat
Brilliant service and very knowledgeable advice
Really professional and knowledgeable staff in store - German and Edwin were so helpful answering my many questions and both clearly know their stuff! I liked the variety of options of bikes too so I could test a few to see which the best fit was.
Really knowledgeable and helpful staff.
Have used many times and will continue to do so.
Really helpful and friendly chaps who gave us some great advice without any sort of hard sale.
Super pleased with our bike purchases
Always great advice and superb service.
Super helpful colleagues
I recently bought a Trek Checkpoint SL 5 + from Trek Bristol and had a fantastic experience. Jon provided genuinely 10/10 service, offering clear, knowledgeable guidance throughout and taking the time to make sure the bike was properly suited to me as a tall rider.
The bike setup was spot on, with everything carefully adjusted and clearly explained before I left, which made a big difference. The store itself has a great space and a very welcoming atmosphere — relaxed, friendly, and easy to spend time in without feeling rushed.
Overall, a brilliant experience and a real credit to Jon and the Bristol Trek team. Highly recommended.
helpful as always!
Good advice and knowledgeable staff
Friendly professional staff .Quick turn around for services
Good service - the team know there stuff -
👍
Very good products and choice. Knowledgeable staff (unlike the internet!)
Knowledgeable and friendly service
Great service, polite, friendly and knowledgeable. I would always trust my bike fix with these guys. Superb service, thank you.