Customer Testimonials
Excellent communication and service.
Great Service
The service I received was second to none. Very friendly staff. Maneth and Lee are very knowledgeable about bikes and explained the right options for us. Maneth also took the opportunity to inform me about all the available offers.
I will certainly be visiting the Trek Bike shop in Shrewsbury again for my next bike.
Great advice, Great service
I’ve always had great customer service from ROA and really appreciate their help, knowledge and guidance in purchasing the right bike and subsequent parts and accessories.
I enjoyed the banter and friendliness of the team it was a great experience and I walked away very happy, thank you
Martin came across as a very considerate and thoughtful person over the phone , when booking a bike fit . In person he was that , patient and extremely helpful , I couldn’t be happier .
It’s good to know that I now have a cycle shop I know I can turn to for any help needed .
Great service and products. Always happy to chat through specific requirements and offer options. Quick and professional service
Excellent throughout.
Great selection, really friendly and helpful staff
Friendly, well priced and quick service
Staff were so friendly and kind.
Would highly recommend! Very knowledge and supportive
Very prompt on the day in question to take in the bike and do the work in a few hours
Bike is great and the team at Bicester are incredibly friendly. Liam was especially helpful and knowledgeable fixing the bike at a high standard
I bought a Trek bicycle from Primo Cycles six years ago, and recently the frame developed a crack. As the frame came with a lifetime warranty, I took the bike back to Primo Cycles for advice and assistance.
Primo Cycles handled everything for me, arranging with the manufacturer to have the frame replaced completely free of charge under the warranty. They then rebuilt the bike, ensuring everything was back in perfect working order.
I am extremely pleased with the outstanding service they provided throughout the process.
Their professionalism, helpfulness, and commitment to customer satisfaction were exceptional. I would thoroughly recommend Primo Cycles to anyone looking for a company that truly stands behind the products they sell.
Thank you so much to the team at Primo Cycles for all your help and support.
Really grateful to Alex and the team for sorting out my Checkmate before the Gralloch. Ran perfectly. Love that bike!
We had a brilliant experience while purchasing a bike for our daughters. The shop assistant was very informative and recommended the most suitable bike to suit our daughters needs. They offer a free safety service before the bike leaves the store and has a 1 year warranty with their helmets also.
Prices won't be beaten.
Local, friendly, good value. Doesn't upsell unnecessary items. Brompton servicing is great.
The price is very attractive and the delivery has been very efficient.
Fabulous service as ever.
Friendly, helpful and professional staff
Helpful as always, with both services and answering my many questions!
Only a small job, but turned it around in a matter of hours. Thanks lads - excellent.
Reliable, knowledgeable. Easily the best bike shop I’ve been too.
Always good service, work is completed timely priced fairly and I always have every confidence they will take good care of my bikes.
Good price and arrived quickly. A nice and easy process from start to finish, thank you.
Quick and efficient service. Reasonably priced. Nice to deal with a local shop.
First class service and buying experience from the Trek Store in Bracknell. Mariana was super friendly and very helpful with great communication throughout. My new bike is fantastic and I'm very happy. If only service was this good everywhere!
Friendly, efficient staff who really know their stuff. I would trust Summit Cycles for any work or advice.
Very nice and helpful staff!
Helpful staff