Customer Testimonials
I bought my last bike from these folks about 18 months ago and am glad I did. Since then I've come back for service, parts, and accessories and am continually happy with the help I get. I no longer compete, but I was racing before some of these folks were born, yet I still get helpful advice. This is my bike shop.
Staff was amazing, friendly and helpful. Everyone that I interacted had a great experience
Great, friendly knowledgeable service. Ive purchased 2 bikes and a bike rack there over the years and have been very happy!
The customer service here is second to none!
We had an exceptional experience at the Alpharetta location. We were shopping for a 24-inch Precaliber for our 8-year-old with special needs and needed adaptive training wheels specially installed. Austin and the sales team were phenomenal—even during a busy Saturday morning rush, Austin took the time to handle the installation and get us on our way in just 30 minutes. We are so grateful to Austin and the whole team for their kindness and support.
Love the guys at TREK! Always helpful, very knowledgeable, great to work with!!
I took my Trek 7100 in for a major overhaul. I have had this bike for 20 years and never had much maintenance done. It didn’t need it. This years I need to replace handle grips and just have it serviced. I opted for a complete overhaul. The bike rides and looks brand new. Outstanding job. I can easily ride it for 20 more years. These guys are pros.
Always great service and long term support of bikes purchased previously.
Very quick service fixing my flat tire. Very knowledgeable and friendly staff.
Great customer service by friendly employees. Staff is very knowledgeable and skilled. We bought two Trek Checkpoints and staff took the time to provide a bike fitting and answer all of our questions regarding operation.. We will be back!
From start to finish, the entire experience was exceptional. I originally came in to purchase an FX2, and the service Anthony provided exceeded my expectations. At no point did I ever feel like I was a burden or that my questions and concerns were an inconvenience. Whenever an issue came up, I could bring it to Anthony, and he was always quick to find a solution. Even after the purchase, he has continued to provide outstanding customer service.
I plan on returning in the near future to purchase a Marlin 6, and I look forward to continuing to do business with Anthony and the store.
The service department deserves just as much recognition as the sales team. They understood that I had experienced a few issues with my bike since the original purchase, and even though we had to wait for some backordered parts, they followed through on their commitment to make things right. They honored what was promised from the beginning, and I genuinely appreciate that.
One thing that also stands out is how welcoming the staff are to everyone who walks through the door, whether they purchased a Trek or not. That level of customer service speaks volumes about the people working here and the culture of the store.
I truly cannot say enough good things about this store. Between the sales team and the service department, they have earned my continued business and recommendation. An outstanding experience all around!
Knowledgeable and friendly service.
The store manager here, Bill , it’s very knowledgeable
Alex and the service department is my first choice to do any repairs on my 16 project ones
He’s also built me a custom gravel bike from the Frame up!!
I’ve never had to bring a bike back here for a missed service shell they know bikes inside and out.
I’ve been shopping here for almost 15 years and they are by far the best 15 years of my cycling journey since I moved here from California
So many locations and every one of them is like walking into the chocolate factory!!
Great Bikes and great service. They did a nice job on my service repairs.
First name removed
Trek has time and time again provided the best service and quality products, and I would recommend anybody buy it bike there any day of the week, even if my brother owned a bike shop. They deliver every time, on time, and just in time for you to buy into a lifelong partnership where the rubber meets the road, gravel or mud.
I've gone on group rides with some of the shop employees from here, had a bike built by Sean and Eddie in their service department, and at every moment, been treated like family. This store, and their entire team is genuinely kind and very good at their jobs. I couldn't recommend the store more and the staff more.
Excellent customer service, reasonably priced, quality of work was top notch!
great people great service!
Had cracked my bike frame. A/C was right on it ordering a new frame and putting the bike back together quickly. Kudos to Mary, Chris & Joseph! Thank You!
Very helpful and friendly staff. Great support on products that you buy.
The help at the store is very friendly, knowledgeable and responsive.
Fantastic customer support and communication.
Great service, driendly ataff and great lroducts
Chris was great and gave unmatched customer service. I would tell anyone about them
The location is convenient. The staff is friendly, knowledgeable, and professional. They have many needed items and services.
Great service and people.
I bought an e-bike a few years ago and I enjoy it very much. I can use it as a regular bike or electric. On electric I will go anywhere knowing that I have different levels of electric to help me when and if I need it. The convievence of your Greenville, location right off the Swamp Rabbit tarial is great. It's easy to get in and out of the location. The staff has been wonderful. Justin takes care of the bike like it was his own. You don't have any troblw charging for the parts and service,. but I know whatever you do it's being done correctly and if I ever have a problem you'll be there to correct it right away. I storngly recomend Trck and your greenville location. Thank you for all your help over the years.
The staff are very kind and thoughtful. They came out and helped me unload and load my bike. The price was very reasonable for having a new tube placed in my tire.
Great staff and service
Friendly, honest customer service.