Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 16, 2026 — Rated 10 out of 10 by T.T. Bikes Palm Beach
What do you like about our products and services?

I always appreciate the personal attention I received at BPB. Staff answers my questions directly and treats me with courtesy and respect. I'm a long-time customer and will continue to be so as long as I ride and live in South Florida.

Report a concern   April 16, 2026 — Rated 10 out of 10 by Dean Strom Wheel & Sprocket, Franklin
What do you like about our products and services?

Always great service from a friendly and knowledgeable staff.

Report a concern   April 16, 2026 — Rated 10 out of 10 by W.J. Trek Bicycle Omaha Midtown
What do you like about our products and services?

Brandon aligned my gears and was very professional and kind.

Report a concern   April 16, 2026 — Rated 10 out of 10 by P.B. Trek Bicycle Santa Barbara
What do you like about our products and services?

Always a delight coming to the shop

Report a concern   April 16, 2026 — Rated 10 out of 10 by S.D.N. Trek Bicycle Store Mississauga
What do you like about our products and services?

Niah and and the staff were amazing. I truly appreciated the level of knowledge and guidance. Looking forward to enjoying my new Roscoe 7!!

Report a concern   April 16, 2026 — Rated 10 out of 10 by M.B. World Of Bikes
What do you like about our products and services?

Very thorough, answering all my questions. Very nice people.

Report a concern   April 16, 2026 — Rated 10 out of 10 by P.M. Wild Rock Outfitters
What do you like about our products and services?

quality of the products, service, layout of the store, community partnerships

Report a concern   April 16, 2026 — Rated 10 out of 10 by U.Y.P.R. Trek Bicycle San Marcos
What do you like about our products and services?

The guys were very friendly and helpful

Report a concern   April 16, 2026 — Rated 10 out of 10 by L.W. Landry's Bicycles - Needham
What do you like about our products and services?

I came to Landry's on Highland Avenue in Newton. I had a small bubble on the front tire of my bicycle. Someone (maybe you know who he was) who works in repairs, kindly came out and looked at the tire and identified that even though I had ridden over 6 miles successfully and had about 6 or more miles to ride back, it would be better to change the tire just to be safe. At first he found me a very expensive (around $80) tire that was significantly heavier than the one I was replacing. He ultimately found a lighter tire that was $33. We agreed that he should check the tube to see if the damage in the tire affected the tube beneath. He carefully and responsibly even put soap on the tube to see if it would bubble in the affected area. He identified the tube to be okay. When he went to put the tire on with my original tube, by accident he popped my tube. He proceeded to replace the popped tube without charging me since he popped it while trying to install it between the metal wheel and the new tire. He then asked me what amount of air I'm used to having in the tire and put that amount of air in. He went above and beyond. I very much appreciate your amazing services. All the accessories on my bike and my husband's bike are from Landry's.

Report a concern   April 16, 2026 — Rated 10 out of 10 by C.A. Trek Bicycle Store of South Naples
What do you like about our products and services?

These guys are professional and kind great service speedy repairs. What more can I say? Oh, I can say that was a great price for the repair.

Report a concern   April 16, 2026 — Rated 10 out of 10 by S.R. Freewheel Cycle
What do you like about our products and services?

Amazing staff, amazing service.

Report a concern   April 16, 2026 — Rated 10 out of 10 by Andrew High Landis Cyclery - Scottsdale
What do you like about our products and services?

Good service

Report a concern   April 16, 2026 — Rated 10 out of 10 by Kerry Knodle THE BIKE RACK - Illinois
What do you like about our products and services?

As I spent the last months shopping for, and deciding on, a new e-trike, Duane and the crew have been phenomenal in answering questions, arranging test rides, and communicating throughout the process. Picked the bike up a couple days ago, and couldn't be happier!

Report a concern   April 16, 2026 — Rated 10 out of 10 by Edward Raudez Trek Bicycle Houston West University
What do you like about our products and services?

Great and fast service!

Report a concern   April 16, 2026 — Rated 10 out of 10 by Michael Turcovsky Trek Bicycle Fort Wayne
What do you like about our products and services?

Variety of options and knowledgable staff.

Report a concern   April 16, 2026 — Rated 10 out of 10 by T.T. Trek Bicycle Store of Cape Coral
What do you like about our products and services?

The Salesperson, who is also bike repair person was friendly, extremely knowledgeable, helpful and not pushy . He recommended bikes to fit my size and length, gave me tips and allowed test rides. Other bike shops did not bother asking me questions on what type of riding I intended or about my overall length of arms and legs. I hope to get much use out of purchase and recommend this shop above others.

Report a concern   April 16, 2026 — Rated 10 out of 10 by J.M. Sonora Cyclery
What do you like about our products and services?

Good selection. The owner and his staff are always welcoming, friendly and knowledgeable.

Report a concern   April 16, 2026 — Rated 9 out of 10 by M.K. Trek Bicycle Champaign
What do you like about our products and services?

Friendly service. Finished repairs ahead of schedule.

Report a concern   April 16, 2026 — Rated 10 out of 10 by John Deb Scheid Wheel & Sprocket, Fox Point
What do you like about our products and services?

Knowledgeable service technicians who are very helpful. Great service. Completed service 3 days before promised date!

Report a concern   April 16, 2026 — Rated 10 out of 10 by Simone Hamlett Trek Bicycle Cary
What do you like about our products and services?

Thank you for servicing my bike. As always, great customer service. I appreciate you all. See you soon.

Report a concern   April 16, 2026 — Rated 10 out of 10 by J.S. Rick's Bike Shop
What do you like about our products and services?

Great variety of products and youth clothing👍. Employees are top notch!

Report a concern   April 16, 2026 — Rated 10 out of 10 by Dan Hall Trek Bicycle Cherry Hill
What do you like about our products and services?

Laurence was very attentive. He helped my son with his issue and encouraged him to try to fix the issue himself, which I liked…I want my son to learn how to maintain his bike.

Report a concern   April 16, 2026 — Rated 10 out of 10 by T.D. Downtown Bicycles - Lakeville
What do you like about our products and services?

Friendly, professional, reasonable cost and quick turnaround time on repairs.

Report a concern   April 16, 2026 — Rated 10 out of 10 by F.H. Trek Bicycle Folsom
What do you like about our products and services?

Friendly shop with tons of resourses for product

Report a concern   April 16, 2026 — Rated 10 out of 10 by Barb Layer 7 Mile Cycles
What do you like about our products and services?

We love coming to 7 Mile Cycles. They are friendly, do a great job with service, and have a variety of accessories for our bikes. We get our bikes tuned up once a year and we have enjoyed our e bikes for 5 years. Thank you!

Report a concern   April 16, 2026 — Rated 10 out of 10 by Chris Demar Trek Bicycle Fairfax
What do you like about our products and services?

My bike seat was hurting, and I came in and talked to Robin who walked me through the options and found the perfect seat and even installed it on my bike for me. She was awesome.

Report a concern   April 16, 2026 — Rated 10 out of 10 by Bruno Schmid Suso Bike
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Qualität top

Report a concern   April 16, 2026 — Rated 10 out of 10 by Edwin Carballera Trek Bicycle Fairfield
What do you like about our products and services?

I like the costumer service, knowledge of products and friendly staff.

Report a concern   April 16, 2026 — Rated 10 out of 10 by R.R. Trek Bicycle Store London
What do you like about our products and services?

My bike is very comfortable to ride, staff in store friendly and knowledgeable. Bike is high quality.

Report a concern   April 16, 2026 — Rated 10 out of 10 by Natalie Aide Atlanta Cycling - Vinings
What do you like about our products and services?

Kevin was very kind and explained how backlogged things are, yet still managed to get our bike assembled same day. Impressive!!


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