Customer Testimonials
Great customer service from start to finish. Personalized care.
Very good
Service
Fast
I was able to get all my questions answered and that was very helpful when purchasing an Ebike. The accessories that I added were in stock and everything was explained to me on how to use the equipment as well as the bike itself. Very knowledgeable and helpful staff. I also appreciated them delivering my bike, since I was unable to get out to the store for several weeks. That was most appreciated.
Staff were friendly and provided timely updates to me on the status of my bike.
Dependable, knowledgeable and available mechanics onsite.
Trek is great for repairs....they are quick and friendly. Chris introduced himself to me and fixed my bike while I waited, which saved me another trip. Thanks guys....
Easy accessibility to bike mechanics.
John was awesome to speak with and super helpful!
Awesome team- excellent customer service!
Great Trek bike, outstanding customer service!
Best customer service
I can't wait to try out my new Townie!
High end products
Professional and knowledgeable service
Have used Kegels Bikes for 15+ years for ALL of my bike and accessories purchases and have always gotten great service as well as them OFTEN having what I am looking for in stock so I can just drive over and pick something else, and occasionionally I will place orders online through their site when I can't stop in to pick something up!
Great customer service!
Great service very understanding of my needs
You are close to me and I have been there for repairs.
Servive was fast and helpful
Friendly, knowledgeable service.
The best bike shop in town! I’ve been a loyal customer for Decades and all my children have gotten bikes as they have grow up and out of sizes.highly recommend
You are nearby and the staff is friendly and helpful.
Good quality repairs done fast and for a reasonable price
Store personnel very responsive
Awesome buying experience in Trek Bicycle Allen, Patrick was very helpful, knowledgebale and friendly. Thanks!
Employees know their stuff and explained things well to a newbie
High quality service
Quick turnaround on repairs
Thank you
The Staff. I can get product anywhere but the staff/the people you can replace. Everyone is nice, respectful, knowledgeable, personable.
Great selection of bicycles and great service.
Castro Valley staff is the best.