Customer Testimonials
Everyone is kind a super helpful. Especially Francis!
I got a new light and some air
Very knowledgeable and very helpful. Had large selection of quality bicycles. All questions were answered very professionally. Diana was a pleasure to work with. A local store with local professionals to assist you with all of your cycling needs.
Friendly, knowledgeable salespeople who are willing to go beyond their call of duty to work with you.....selling the newest & top quality products
I appreciate the knowledge and expertise I received in a kind and caring manner.
Excellent customer service, fantastic turnaround time, great prices.
Great people at TREK on Maple Ave. in Vienna, VA. They make working with a great product even better.
fast & friendly
When I needed to trade in my Tricycle they were super. Thanks
Nice airy space inside and out. One of the best local breweries with a great daily selection. Well stocked shop with parts and clothes. Friendly service and a Cafe!
To the point and professional, also very knowledgeable. Easy and fair.
Jim and Eric are wealth of knowledge. Both had a ton of patience during the shopping and fitting processes, and wanted to get everything right. They made me feel like they want me to have a good experience with my bike.
Friendly and knowledgeable staff!!
I’m very appreciative with the help we received from Charlie. Yes he is an employee for Trek but the knowledge he has comes with decades of experience from being a cyclist. This man has patience and kindness with dealing with all varieties of customers. From the weekend warrior to the person who asks if the bike can handle it if they rode off a curb. This person really did not know anything about bikes and I was able to witness Charlie with his patience and understanding, answering all the customers questions with kindness and sold this lady two bikes that would work for her and her son. I’ve been searching for a bike for my wife, who will be doing a 3 day charity bike ride. Being a cyclist myself I did my research and found the Domane was a great fit for my wife. Charlie took so much time explaining every detail about the bike and fitted her for a test ride because this is my wife’s first road bike. My wife kindly asked if he would accompany us for this test ride and his face lit up. My wife wanted to be sure she was shifting properly and everything was a good fit. Even though she felt comfortable, Charlie recommended one size smaller but unfortunately they did not have it in stock. Any other store would have just sold us that bike. At that moment I knew he wasn’t just trying to get a sale, he was looking out for what was the best fit for my wife even if they didn’t have it in any surrounding Chicago land stores. Charlie didn’t stop there, he found her size but it was in Florida and asked if we were willing to wait 7-10 days but he understood if we went a different route . I really respected that he didn’t sell us the wrong size bike. I wasn’t planning on a bike for myself but I told him, I’ll take this bike and go ahead and have the bike shipped from Florida for my wife. So we waited and sure enough 10 days later her bike came in, he fitted her and she was set. So sure enough he is adjusting the bike I’m getting and we both realized the bike was too small and luckily they had one size bigger in stock and I ended up purchasing a bike for my wife and myself. It was just a pleasure talking to Charlie and him helping us with the purchase of our bikes. This man is truly an asset to the Trek company, a cyclist guru and a gentleman. Thank you Charlie you are truly appreciated.
Gabe Sanchez
Einfach professionelle Unterstützung.
When I took my granddaughter's bike to get the tire fixed and the chain lubricated, the tech repaired it immediately. Just a short wait and we were out the door again with a smile on her face. Why on earth did we wait so long to get the bike fixed?! It was so easy and so close to where we live.
Best bike shop I’ve been to in years. If you’re shopping around, give them a go. You won’t regret it. 10/10
everyone was very kind and accommodating.
Friendly, knowledgeable staff.
Very helpful staff, were the only ones in town that had the Rocky Mountain drop top fork mounts that I wanted and were cheaper than what I could order them online.
Timely polite service
La pronta atención en Semana Santa. Muchas gracias
Super helpful and friendly staff!
Fijne service, wordt rekening gehouden met wensen van de klant
Excellent, attentive service
Une très belle boutique de vélo avec produit de qualité.
Accueil et service à la clientèle remarquable.
Merci pour vos très bons conseils.
À très bientôt
Friendly service, not pushy to sell us anything and provided honest opinions on models. Will recommend and probably buy another bike in the future. Thank you again Jason
Overall knowledge. I love that the staff knows what your preferences are.
Good service and very helpful staff to support you with your new bike selection and other assesories.
The team at Epicenter in Mill Valley is always looking out for my best interests and going the extra mile to meet my needs. Scott is especially dedicated to everyone he deals with, and I always enjoy my time in the store!