Customer Testimonials
Service was done on time and was called when ready.
always friendly and helpful
Bons productes, bones solucions, rapidesa i efectivitat
Great products and customer service. Friendly and knowledgeable staff. Love shopping local!
The employee who inspected our bikes for tune ups was very helpful and professional. Being a new store and already busy, our bike tune ups were completed pretty quickly!
The employees were super helpful and patient as I picked out a new bike. We have already recommended this location to friends!
My repair was done quickly. Great local business.
Sofortige Hilfe bei meinem Problem, obwohl ich noch nie vorher im Geschäft war. Sehr guter Service und sehr freundlich. 👍
Close to my house. Well established, likely to be there the next time I need a bike shop.
Always go that extra mile to keep my bikes running smoothly.
very nice that you get free tune ups when you buy your bike from Billy Goat
Excellent customer service kind, friendly staff
Staff always friendly and helpful. Go the extra mile . . .
Klasse Service, sehr zuvorkommend!
The folks in the shop are awesome. They are very knowledgeable and helpful. It was a great bicycle buying experience!
Wouldn’t trust any body else with my bike
Absolutely brilliant , good honest lads who always get it sorted
100%👍👍
I recently purchased a new Trek bike from Brielle Cyclery and the experience was outstanding from start to finish.
A big thank-you to Digger and Wesley for tracking down and finding the right bike for me—it made all the difference. Will did a tremendous job with the build; the attention to detail and craftsmanship were top-notch. And special thanks to Matt for the custom Flight Attendant setup, ensuring everything was dialed in perfectly to my preferences.
The entire team was knowledgeable, patient, and genuinely focused on delivering a great experience rather than just making a sale. Their professionalism and passion for cycling really stand out.
If you’re considering a Trek bike or looking for expert service, I highly recommend Brielle Cyclery. A well‑earned 10/10—I’ll definitely be back.
Good selection and great customer service
The staff and managers were extremely knowledgeable about their products and helped me to comfortably make my decision to buy multiple accessories for my bike.
Knowledgable and helpful team took time to explain the different ebikes to me. It was a pleasure working with Dana on my purchase
The staff is always friendly and helpful.
Great customer service and the technician are great
Continue to recommend everyone to the bicycle shop
Thank you for great service and they do tremendous work
Staff have excellent product knowledge and helped me reach a purchase decision.
Felt so welcomed! I was there for the JTI night and everyone was incredibly knowledgeable and friendly. There were no stupid questions and I was able to grab a few items that I know will help me in my training and on race day!
TREK is my favorite brand...and the service at the Fort Wayne location is exceptional.
Prompt service
Products and Service are best in class, but it is the People that are superior.
I couldn't be more pleased. 100% satisfied. Highly recommended. Five Stars.
Bike fit was very insightful and helpful. To be able to get the adjustments and changes done at a sensible cost while I grabbed a lunch across the road was perfect
Friendly, knowledgeable service and good products from those who are actively involved in biking themselves. Highly recommend!!
Friendly customer service. Straightforward and hassle-free online purchase.