Club 24 Concept Gyms

Member Testimonials

Report a concern   September 14, 2019 — Rated 10 out of 10 by Mireille Silano Club 24 of Torrington
What do you like about our services?

It's clean and the workers are very polite and helpful

Report a concern   September 14, 2019 — Rated 10 out of 10 by E.B. Club 24 of New Milford
What do you like about our services?

The Club is always kept clean.

Report a concern   September 14, 2019 — Rated 10 out of 10 by D.F. Club 24 of Torrington
What do you like about our services?

Clean, friendly staff

Report a concern   September 13, 2019 — Rated 10 out of 10 by A.C. Club 24 of Ridgefield
What do you like about our services?

Cost/value and helpful staff

Report a concern   September 13, 2019 — Rated 9 out of 10 by D.M. Club 24 of Ridgefield
What do you like about our services?

Lots of machines competitive price. But sometimes broken machines take a long time to repair

Report a concern   September 13, 2019 — Rated 10 out of 10 by Leya Tulisano Club 24 of Middletown
What do you like about our services?

Lots of cardio and weights clean and great hours

Response from Club 24 of Middletown:

Thank you, Leya for taking the time to fill out our online survey. I am very pleased to see you are enjoying your time here at the club. Being that you have given us feedback I would like to offer you a FREE personal training session. In order to schedule, you can call into the club or during your next visit ask a front desk associate to place you in the calendar. Do tell them this has been gifted to you. Thank you again and I look forward to assisting you in your fitness journey!

Best,

Mariah Meiklem
General Manager
Club 24 Concept Gyms

Report a concern   September 12, 2019 — Rated 10 out of 10 by L.M. Club 24 of New Milford
What do you like about our services?

I live the Hype class! Trainers are awesome!

Report a concern   September 12, 2019 — Rated 10 out of 10 by A.G. Club 24 of Torrington
What do you like about our services?

everything!

Report a concern   September 12, 2019 — Rated 10 out of 10 by J.H. Club 24 of Middletown
What do you like about our services?

Everything!

Report a concern   September 11, 2019 — Rated 10 out of 10 by Mary Schenzer Club 24 of New Milford
What do you like about our services?

I find the staff very helpful and knowledgeable.

Report a concern   September 10, 2019 — Rated 10 out of 10 by L.A. Club 24 Concept Gyms
What do you like about our services?

Well I went to the gym tonight (Tuesday, 9/10) looking forward to taking Steve's class only to learn that he was no longer at the gym and that no one was scheduled to fill in for him. The group of us who came for the class put together our own circuit and had a good workout anyway. I don’t like to think of how many times this has happened at the gym. Members pay for and expect the classes to run as scheduled. When you have changes in staffing, it seems like you should schedule someone else to cover the classes.

My husband and I joined the Newtown gym (orange members) before the construction of it was finished and have been members ever since, except for when my husband worked out of town for a while. I have written many times about how much I like the gym - it's clean, the staff are friendly, all the machines have TVs, it's 10 minutes from my house, I had a great trainer (Justin), etc. I still really like these things.

I learned everything I know about exercise from the classes and especially Justin. I have to tell you though, that I feel the quality of the classes has diminished so much that I don't go to them anymore, with the exception of Steve's class most recently. Your trainers are professional and well qualified, yet they must deliver classes from a list of exercises on a sheet of paper, carefully following scripted timing, rather than using their knowledge and expertise to challenge the participants, based on their ability. I wonder what the company's objective is in offering the classes. I don't think the classes fit the descriptions you have posted on line.

I understand that personal training is probably your bread and butter. But apart from running a profitable business, I wonder what your mission statement might be. Providing an affordable, quality facility with professional staff seems likely. But what about health and fitness is it that you want to offer your members? I wish that I could afford personal training every day. But unfortunately I can’t. When I trained with Justin, he taught me about weighted and body weight exercises, conditioning, using machines and free weights, different approaches to workouts, etc. While I didn’t need to lose a lot of weight, I made significant improvements in strength and overall health and wellness. I only worked with him one day a week but I attended classes to round out my exercise regime. I always encouraged others to join the classes and to consider personal training because I got such good results.

Every time new training managers comes to the gym, they approach me about signing up for training again. I would like to, but probably won’t until the classes improve. As it stands now, if I sign up for training, I will only get one really good workout at the gym a week for $35 or whatever the going rate is, amounting to $140-175 a month. I can join another area gym that offers many classes for $50 a month or so. Many of the people who used to regularly attend classes with me have left the gym to join different ones because they want tougher classes.

I want the Newtown gym to do well because I really do like it there. People join to get results and this happens through training, classes and personal effort. It doesn’t cost you any more to offer rigorous, research-based classes than mediocre ones. (Whatever happened to HYPE - HITT and Afterburn?) Trainers can also “sell” their services to those attending the classes. But the classes have to be good enough for people to want to attend. Continually hiring new staff is not the answer to improving and increasing business. Paying careful attention to what your customers want and need likely will.

I’m not complaining. I’m just trying to give you some honest feedback that you might take into consideration.

Thanks,
Name removed

Report a concern   September 10, 2019 — Rated 10 out of 10 by T.S. Club 24 Concept Gyms
What do you like about our services?

I like the women's only room. I feel like I can work out without being judge or stared at. I actually like going to the gym and feel safe here.

Report a concern   September 10, 2019 — Rated 10 out of 10 by Bruce Harrison Club 24 of Torrington
What do you like about our services?

Even though the facility boasts state of the art equipment and a cool movie theater/cardio room, it is the staff that truly shines at Club 24. Shout out to my man Eli Michaels, aka The Guru!

Report a concern   September 10, 2019 — Rated 10 out of 10 by B.W. Club 24 of Torrington
What do you like about our services?

Great staff.
More equipment would be great

Report a concern   September 10, 2019 — Rated 10 out of 10 by J.V. Club 24 of Brookfield
What do you like about our services?

Music is to loud. Some days it good other days just too loud.

Report a concern   September 9, 2019 — Rated 10 out of 10 by M.C. Club 24 Concept Gyms
What do you like about our services?

Hours open, equipment available, Brian is a great personal trainer - very knowledgeable, he provides a great individual training plan, very motivational

Report a concern   September 9, 2019 — Rated 10 out of 10 by R.S. Club 24 of New Milford
What do you like about our services?

I love how friendly the staff at the New Milford branch are! I work very close nearby, and I try to come after work at least once a week. I don't go too often compared to other members, but several staff members still recognize me and greet me. It makes me want to come back more often.

Report a concern   September 8, 2019 — Rated 10 out of 10 by Jamie White Club 24 of New Milford
What do you like about our services?

Clean facility, plenty of extras, fees aren't outrageous.

Report a concern   September 8, 2019 — Rated 10 out of 10 by T.W. Club 24 of Torrington
What do you like about our services?

The classes and the friendly staff at the front desk. The massage chairs and the protein shakes

Report a concern   September 8, 2019 — Rated 10 out of 10 by I.P. Club 24 of New Milford
What do you like about our services?

I love the Hype classes, as well as yoga. The staff is very friendly, helping to create a comfortable, supportive, and fun environment. Kristyn is always friendly, and Tyler is always smiling and asks about your day, etc, in addition to making the gym a cleaner, more pleasant environment, whether it's organizing the free weights and kettlebells, or washing the windows. I'm here almost every morning of the week, and it feels like a second home.

Report a concern   September 7, 2019 — Rated 10 out of 10 by A.G. Club 24 of Middletown
What do you like about our services?

Staff is friendly and professional. The space is clean and has a great variety of machines, classes and workout areas. Zumba with Bethany is great!

Report a concern   September 7, 2019 — Rated 10 out of 10 by M.H. Club 24 of Ridgefield
What do you like about our services?

Convenience. Location, quiet. Need more equipment? Tons of space not being utilized. Racks of barbell weights, more pulley equipment. Existing equipment is wearing out.

Report a concern   September 7, 2019 — Rated 10 out of 10 by N.N. Club 24 Concept Gyms
What do you like about our services?

Convenience of hours,location,price,friendly staff

Report a concern   September 6, 2019 — Rated 10 out of 10 by Z.C. Club 24 of Ridgefield
What do you like about our services?

x

Report a concern   September 5, 2019 — Rated 10 out of 10 by M.E. Club 24 of Brookfield
What do you like about our services?

Friendly staff
Knowledgeable staff
Lots of equipment and various classes
Trainers work according to your ability

Report a concern   September 5, 2019 — Rated 10 out of 10 by K.B. Club 24 Concept Gyms
What do you like about our services?

The gym is always clean and the employees are always friendly and welcoming.

Report a concern   September 5, 2019 — Rated 10 out of 10 by L.P. Club 24 of Brookfield
What do you like about our services?

Friendly helpful staff
Clean facility
Varied equipment

Report a concern   September 4, 2019 — Rated 10 out of 10 by R.A. Club 24 of New Milford
What do you like about our services?

Plenty of space in your gym,always people at desk

Report a concern   September 4, 2019 — Rated 10 out of 10 by L.K. Club 24 of Brookfield
What do you like about our services?

I love be part club 24 Kevin and all time is very friendly and helpful .

Report a concern   September 3, 2019 — Rated 10 out of 10 by M.T. Club 24 of Middletown
What do you like about our services?

Wonderful staff -- good machines -- OK locker room/shower. would like more channels on the TV


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