Member Testimonials

It's clean and the workers are very polite and helpful

The Club is always kept clean.

Clean, friendly staff

Cost/value and helpful staff

Lots of machines competitive price. But sometimes broken machines take a long time to repair

Lots of cardio and weights clean and great hours

I live the Hype class! Trainers are awesome!

everything!

Everything!

I find the staff very helpful and knowledgeable.

Well I went to the gym tonight (Tuesday, 9/10) looking forward to taking Steve's class only to learn that he was no longer at the gym and that no one was scheduled to fill in for him. The group of us who came for the class put together our own circuit and had a good workout anyway. I don’t like to think of how many times this has happened at the gym. Members pay for and expect the classes to run as scheduled. When you have changes in staffing, it seems like you should schedule someone else to cover the classes.

My husband and I joined the Newtown gym (orange members) before the construction of it was finished and have been members ever since, except for when my husband worked out of town for a while. I have written many times about how much I like the gym - it's clean, the staff are friendly, all the machines have TVs, it's 10 minutes from my house, I had a great trainer (Justin), etc. I still really like these things.

I learned everything I know about exercise from the classes and especially Justin. I have to tell you though, that I feel the quality of the classes has diminished so much that I don't go to them anymore, with the exception of Steve's class most recently. Your trainers are professional and well qualified, yet they must deliver classes from a list of exercises on a sheet of paper, carefully following scripted timing, rather than using their knowledge and expertise to challenge the participants, based on their ability. I wonder what the company's objective is in offering the classes. I don't think the classes fit the descriptions you have posted on line.

I understand that personal training is probably your bread and butter. But apart from running a profitable business, I wonder what your mission statement might be. Providing an affordable, quality facility with professional staff seems likely. But what about health and fitness is it that you want to offer your members? I wish that I could afford personal training every day. But unfortunately I can’t. When I trained with Justin, he taught me about weighted and body weight exercises, conditioning, using machines and free weights, different approaches to workouts, etc. While I didn’t need to lose a lot of weight, I made significant improvements in strength and overall health and wellness. I only worked with him one day a week but I attended classes to round out my exercise regime. I always encouraged others to join the classes and to consider personal training because I got such good results.

Every time new training managers comes to the gym, they approach me about signing up for training again. I would like to, but probably won’t until the classes improve. As it stands now, if I sign up for training, I will only get one really good workout at the gym a week for $35 or whatever the going rate is, amounting to $140-175 a month. I can join another area gym that offers many classes for $50 a month or so. Many of the people who used to regularly attend classes with me have left the gym to join different ones because they want tougher classes.

I want the Newtown gym to do well because I really do like it there. People join to get results and this happens through training, classes and personal effort. It doesn’t cost you any more to offer rigorous, research-based classes than mediocre ones. (Whatever happened to HYPE - HITT and Afterburn?) Trainers can also “sell” their services to those attending the classes. But the classes have to be good enough for people to want to attend. Continually hiring new staff is not the answer to improving and increasing business. Paying careful attention to what your customers want and need likely will.

I’m not complaining. I’m just trying to give you some honest feedback that you might take into consideration.

Thanks,
Name removed

I like the women's only room. I feel like I can work out without being judge or stared at. I actually like going to the gym and feel safe here.

Even though the facility boasts state of the art equipment and a cool movie theater/cardio room, it is the staff that truly shines at Club 24. Shout out to my man Eli Michaels, aka The Guru!

Great staff.
More equipment would be great

Music is to loud. Some days it good other days just too loud.

Hours open, equipment available, Brian is a great personal trainer - very knowledgeable, he provides a great individual training plan, very motivational

I love how friendly the staff at the New Milford branch are! I work very close nearby, and I try to come after work at least once a week. I don't go too often compared to other members, but several staff members still recognize me and greet me. It makes me want to come back more often.

Clean facility, plenty of extras, fees aren't outrageous.

The classes and the friendly staff at the front desk. The massage chairs and the protein shakes

I love the Hype classes, as well as yoga. The staff is very friendly, helping to create a comfortable, supportive, and fun environment. Kristyn is always friendly, and Tyler is always smiling and asks about your day, etc, in addition to making the gym a cleaner, more pleasant environment, whether it's organizing the free weights and kettlebells, or washing the windows. I'm here almost every morning of the week, and it feels like a second home.

Staff is friendly and professional. The space is clean and has a great variety of machines, classes and workout areas. Zumba with Bethany is great!

Convenience. Location, quiet. Need more equipment? Tons of space not being utilized. Racks of barbell weights, more pulley equipment. Existing equipment is wearing out.

Convenience of hours,location,price,friendly staff

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Friendly staff
Knowledgeable staff
Lots of equipment and various classes
Trainers work according to your ability

The gym is always clean and the employees are always friendly and welcoming.

Friendly helpful staff
Clean facility
Varied equipment

Plenty of space in your gym,always people at desk

I love be part club 24 Kevin and all time is very friendly and helpful .

Wonderful staff -- good machines -- OK locker room/shower. would like more channels on the TV