Member Testimonials
Hi Paul,
Thank you for reaching out and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I see you rated us a 10 our of 10! I'm so happy to hear you're enjoying your time here! Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with them and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Great value
Hi Richard,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 9 out of 10! I'm so happy that you are enjoying your time here at the Club! Please know I am always available if you have any questions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Everything
Hi Mike,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 10 out of 10! I'm so happy that you are enjoying your time here at the Club! Please know I am always available if you have any questions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Clean , lots of machines to choose from
Right now I have once a week weight training with Tyler Pearce, he is super motivational and friendly, and has taken me farther than I thought I could go. Always happy with the gym, even happier now! Chris
Thank you for taking the time to write us a review. My name is Serine and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying your experience here at the club. It is great to hear that you are enjoying your time with your trainer Tyler as well. I'm happy you are seeing the results you set out to achieve!
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and see you in the gym soon!
Serine Canfield
General Manager
love my personal training and trainer!!! its a great place so clean!! staff is awesome
Thank you for taking the time to write us a review. My name is Serine and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying your experience here at the club. It is wonderful to hear you are happy with your training/trainer - Arieta is simply the BEST! Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and see you in the gym soon!
Serine Canfield
General Manager
Great facility. Nice people who work the front desk. Terrific trainers.
Hi Tom,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 10 out of 10! I'm so happy that you are enjoying your time here at the Club! We pride ourselves on our equipment and amazing staff as well as trainers! Please know I am always available if you have any questions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Convenient and clean. Also, please put a wireless network access point in the weight room.
Hi Sean,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 9 out of 10! I'm so happy that you are enjoying your time here at the Club! We pride ourselves on our Convenience and cleanliness! We can definitely look into putting a WAP in the weight room and appreciate the great idea to improve wifi accessibility! Please know I am always available if you have any other questions, suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Very clean, friendly staff
Gym was clean, plenty sanitation items available, distanced machines. Front Desk friendly & helpful
great equipment and staff. much better equipment than my old gym and at a fraction of the price! Thanks!
Hi Mark,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 10 out of 10! I'm so happy that you are enjoying your time here at the Club! We pride ourselves on our equipment and amazing staff! Please know I am always available if you have any questions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Very clean and always Friendly!
Great gym for the price. They have all the machines I need. Lots of space to feel safe.
Hi Nancy,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 9 out of 10! I'm so happy that you are enjoying your time here at the Club! We are trying very hard to keep the place as clean as possible so you and fellow members always feel safe. Please know I am always available if you have any other questions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
I really like the club. With the Covid cases increasing - I do suggest that the club have stricter policies in distancing as well as cleaning. More spray bottles are needed
The staff is fantastic - friendly and eager to help. Please keep that end of the club up. The size of the club is also great.
Hi Richard,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 9 out of 10! I'm so happy that you are enjoying your time here at the Club! We do try to enforce social distancing to the best of our abilities but we are always trying to stay on top of people. We have already introduced a number of new spray bottles and will be getting more as time goes on so no need to worry there. Please know I am always available if you have any other questions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Club has the equipment needed to have a proper workout. James is an invested manager.
Hi Morgan,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 9 out of 10! I'm so happy that you are enjoying your time here at the Club! Please know I am always available if you have any questions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
The club is well-maintained and staff is friendly (New Milford, CT.) My only recommendation would be to tone-down the profanity-filled music. It does not always happen, but I brought my son to the club last week and there was very profane rap music playing, and it was playing loud.
Hello Doug,
Thank you for taking the time to write us a review. My name is Serine and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 9 out of 10. I’m so happy that you are enjoying your experience here at the club. In regards to the music you mentioned, we typically have a set list of music we play throughout the day. Occasionally, our music software continues into the next playlist, which may not be Club 24 approved. While it is a rare occurrence, if you notice this in the future, please let me know right away so that I can address it. I will be sure to discuss the music with the staff as well so that we may avoid this issue in the future.
Thank you again and see you in the gym soon!
Serine Canfield
General Manager
Clean, friendly, handling of Covid-19 quite well. Getting a good variety of classes. Would like to see more 6:00 a.m. (or 5:30 a.m.) classes.
Everything!
Hi Michele,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 10 out of 10! I'm so happy to hear you love everything! Please know I am always available if you have any questions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Clean, well appointed, good people.
Hi John,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 10 out of 10! We pride ourselves on our cleanliness and kindness so thank you for the acknowledgement! Please know I am always available if you have any questions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
I'm happy that you are open.
Hi Linda,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 9 out of 10! I'm so happy we are back open too! It's very nice to see everyone working out and getting back in to shape! Please know I am always available if you have any questions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
I like that the staff and members have taken COVID protocols seriousy
Hi Donna,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve the overall club experience. I see that you rated us a 9 out of 10! I'm so happy that you are satisfied with how seriously were taking the current situation. It is very important to us that the club is as safe and clean as possible for you and staff. Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with them and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
The staff is very good. Helpful. The facility is clean, and well lit.
Generally an excellent experience.
Hello Jeffrey,
Thank you for taking the time to write us a review. My name is Serine and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 9 out of 10. I’m so happy that you are enjoying your experience here at the club. Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and see you in the gym soon!
Serine Canfield
General Manager
Good People!
Hi Frank,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve overall club experience. I see that you rated us a 10 out of 10! I'm so happy you are enjoying your time here at the club we do pride ourselves on being as helpful and friendly as possible! Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with your friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Courtesy and good intro rates.
Nice people, plenty of equipment, great value.
Hi Steve,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate new ideas on how to improve overall club experience. I see that you rated us a 10 out of 10! I'm so happy you are enjoying your time here at the club! We pride ourselves on being personable and friendly! Please know I am always available if you have any other suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with your friends and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
friendly and always greet you
Hello Alexander,
Thank you for taking the time to write us a review. My name is Serine and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying your experience here at the club. I appreciate the recognition of my staff in your review, I will be sure to let them know their efforts don't go unnoticed. Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and see you in the gym soon!
Serine Canfield
General Manager
Friendly staff. Great variety of exercise options.
It’s very pen and easy to just go in and start working out. Love the cinema room.
Great customer service and physical trainers which actually care
The thing I like most about the Torrington Club 24 are the fantastic staff they have. They make me feel like I am important to them whenever I come to the gym. They take the time to talk to me about any questions that I have and show me what I need to do without making me feel like I am bothering them. I had that experience at the gym i used before.
I do have one problem though. My son likes to use the arc trainer. Due to Covid I realize that you have to close several of the pieces of equipment. But since there is only one arc trainer at this gym why does it have to be closed down? Can't it be relocated so that it can be used?
Thank you for looking into this situation.
Great value for the price. The new manager is doing a great job.