Member Testimonials
The facility looks better all the time. People are very helpful and Samy keeps me coming back over and over. I can feel the difference his knowledge and expertise makes for me. As a bonus he is totally delightful and professional to work with.
the staff
Friendly staff , clean gym and bathrooms, and never crowded
I enjoy Isaiah at the desk, he's always nice and friendly.
I adore zumba with Tori and Chandra🥰
Sauna, cardio machines, locker room.
The new manager really cleaned up the men's locker room and made it nicer. Also, the entire location is very clean
Very clean and accessible.
My only issue is ... way too many little bros. There are little kids walking around the place. Veteran members don't like that - it cheapens the gym experience.
Convenient
Hi Brent,
Thank you for reaching out to us and I appreciate your feedback. My name is Rob and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying your experience here at the club. Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and I look forward to hearing back from you!
Robert Grahame
General Manager
The gym personnel are very nice and accommodating…you are always greeted with a friendly smile and asked how YOU are! So welcoming!!
Gym is clean, open hours are great!! Couldn’t be happier with our membership (daughter and I joined)…only wish it was sooner!!
Clean facility, spacious, and available. Good communications regarding hour changes due to weather events
Hi Ralph,
Thank you for reaching out to us and I appreciate your feedback. My name is Rob and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying your experience here at the club. Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and I look forward to hearing back from you!
Robert Grahame
General Manager
Your group classes - especially Zumba. It's great that you offer a variety of instructors for all the classes.
Friendly workforce. I just wish they would keep up on housekeeping alittle more.
Hi Kevin,
Thank you for reaching out to us and I appreciate your feedback. My name is Rob and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying your experience here at the club. Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and I look forward to hearing back from you!
Robert Grahame
General Manager
the friendly staff
Excellent customer service.
Stacey did a great job! I enjoyed her class very much.
One of the best gyms I’ve ever been to. Love walking in and talking to the front desk staff. They always put a smile on my face before I start my workout and the gym is so great and also affordable! The Wallingford teams kills it day in and day out!
Very pleasant people greet you with a smile and say hello.
Customer service is always good, place is always clean!
Very Friendly, great people to b around.
Everyone is very nice and the place it’s clean I really like and so my kids
A lot of equipment
Friendly staff
I just love this gym. The staff is awesome and I’ve gotten to know so many of them so well. I’m a regular 5am go-er and I’ve never had any issues - the equipment I want to use is always open and the other regular members are so friendly. I do wish the full 24 hours came back so that I had the option to go a bit earlier, but I understand why there can’t be right now.
This facility is clean, well maintained and has lots of machines (ERGs for example) that other facilities lack. It's a bit out of my way for regular use.
Hours
Equipment availability
Nice staff
Club 24 has all the equipment needed for a great workout. The staff is very friendly and helpful. The only thing I do wish you accepted Silver Sneakers. I would love that. But aside from that, it's great.
Clean and always friendly staff
I like the Club, but your men's bathroom at the Ridgefield, CT. club is outdated and needs to be remolded, major drawback!
Location and staff are great!
The hours and convenience