Club 24 Concept Gyms

Member Testimonials

Report a concern   March 28, 2022 — Rated 10 out of 10 by L.P. Club 24 Concept Gyms
What do you like about our services?

The hours and convenience

Report a concern   March 25, 2022 — Rated 10 out of 10 by B.K. Club 24 of Ridgefield
What do you like about our services?

The facility looks better all the time. People are very helpful and Samy keeps me coming back over and over. I can feel the difference his knowledge and expertise makes for me. As a bonus he is totally delightful and professional to work with.

Report a concern   March 25, 2022 — Rated 10 out of 10 by M.P. Club 24 of Ridgefield
What do you like about our services?

the staff

Report a concern   March 25, 2022 — Rated 10 out of 10 by S.D. Club 24 Concept Gyms
What do you like about our services?

Friendly staff , clean gym and bathrooms, and never crowded

Report a concern   March 24, 2022 — Rated 10 out of 10 by S.L. Club 24 of Torrington
What do you like about our services?

I enjoy Isaiah at the desk, he's always nice and friendly.

I adore zumba with Tori and Chandra🥰

Report a concern   March 24, 2022 — Rated 9 out of 10 by S.A. Club 24 of Middletown
What do you like about our services?

Sauna, cardio machines, locker room.

Report a concern   March 24, 2022 — Rated 10 out of 10 by K.T. Club 24 of Ridgefield
What do you like about our services?

The new manager really cleaned up the men's locker room and made it nicer. Also, the entire location is very clean

Report a concern   March 24, 2022 — Rated 9 out of 10 by J.B. Club 24 of Brookfield
What do you like about our services?

Very clean and accessible.

My only issue is ... way too many little bros. There are little kids walking around the place. Veteran members don't like that - it cheapens the gym experience.

Report a concern   March 24, 2022 — Rated 10 out of 10 by Brent Mongan Club 24 of New Milford
What do you like about our services?

Convenient

Response from Club 24 of New Milford:

Hi Brent,
Thank you for reaching out to us and I appreciate your feedback. My name is Rob and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying your experience here at the club. Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Robert Grahame
General Manager

Report a concern   March 24, 2022 — Rated 10 out of 10 by Lynn Ingrassia Club 24 Concept Gyms
What do you like about our services?

The gym personnel are very nice and accommodating…you are always greeted with a friendly smile and asked how YOU are! So welcoming!!

Gym is clean, open hours are great!! Couldn’t be happier with our membership (daughter and I joined)…only wish it was sooner!!

Report a concern   March 24, 2022 — Rated 10 out of 10 by Ralph Andersen Club 24 of New Milford
What do you like about our services?

Clean facility, spacious, and available. Good communications regarding hour changes due to weather events

Response from Club 24 of New Milford:

Hi Ralph,
Thank you for reaching out to us and I appreciate your feedback. My name is Rob and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying your experience here at the club. Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Robert Grahame
General Manager

Report a concern   March 24, 2022 — Rated 10 out of 10 by C.D. Club 24 of Middletown
What do you like about our services?

Your group classes - especially Zumba. It's great that you offer a variety of instructors for all the classes.

Report a concern   March 23, 2022 — Rated 9 out of 10 by K.D. Club 24 of New Milford
What do you like about our services?

Friendly workforce. I just wish they would keep up on housekeeping alittle more.

Response from Club 24 of New Milford:

Hi Kevin,
Thank you for reaching out to us and I appreciate your feedback. My name is Rob and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying your experience here at the club. Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Robert Grahame
General Manager

Report a concern   March 23, 2022 — Rated 10 out of 10 by Jack Whelan Club 24 Concept Gyms
What do you like about our services?

the friendly staff

Report a concern   March 23, 2022 — Rated 10 out of 10 by E.O. Club 24 of Brookfield
What do you like about our services?

Excellent customer service.

Stacey did a great job! I enjoyed her class very much.

Report a concern   March 22, 2022 — Rated 10 out of 10 by William Palmer Club 24 Concept Gyms
What do you like about our services?

One of the best gyms I’ve ever been to. Love walking in and talking to the front desk staff. They always put a smile on my face before I start my workout and the gym is so great and also affordable! The Wallingford teams kills it day in and day out!

Report a concern   March 22, 2022 — Rated 10 out of 10 by R.R. Club 24 of Torrington
What do you like about our services?

10

Report a concern   March 22, 2022 — Rated 9 out of 10 by Carole Gracie Club 24 of Torrington
What do you like about our services?

Very pleasant people greet you with a smile and say hello.

Report a concern   March 22, 2022 — Rated 10 out of 10 by A.C. Club 24 of Middletown
What do you like about our services?

Customer service is always good, place is always clean!

Report a concern   March 22, 2022 — Rated 10 out of 10 by Mark Dukate Club 24 Concept Gyms
What do you like about our services?

Very Friendly, great people to b around.

Report a concern   March 22, 2022 — Rated 10 out of 10 by M.D. Club 24 Concept Gyms
What do you like about our services?

Everyone is very nice and the place it’s clean I really like and so my kids

Report a concern   March 22, 2022 — Rated 9 out of 10 by A.C. Club 24 of Middletown
What do you like about our services?

A lot of equipment

Report a concern   March 22, 2022 — Rated 9 out of 10 by Lana Oberman Club 24 Concept Gyms
What do you like about our services?

Friendly staff

Report a concern   March 22, 2022 — Rated 10 out of 10 by C.M. Club 24 of Torrington
What do you like about our services?

I just love this gym. The staff is awesome and I’ve gotten to know so many of them so well. I’m a regular 5am go-er and I’ve never had any issues - the equipment I want to use is always open and the other regular members are so friendly. I do wish the full 24 hours came back so that I had the option to go a bit earlier, but I understand why there can’t be right now.

Report a concern   March 22, 2022 — Rated 10 out of 10 by M.R. Club 24 Concept Gyms
What do you like about our services?

This facility is clean, well maintained and has lots of machines (ERGs for example) that other facilities lack. It's a bit out of my way for regular use.

Report a concern   March 22, 2022 — Rated 9 out of 10 by J.L. Club 24 of Brookfield
What do you like about our services?

Hours
Equipment availability
Nice staff

Report a concern   March 22, 2022 — Rated 10 out of 10 by Laura Aresco Club 24 of Middletown
What do you like about our services?

Club 24 has all the equipment needed for a great workout. The staff is very friendly and helpful. The only thing I do wish you accepted Silver Sneakers. I would love that. But aside from that, it's great.

Report a concern   March 21, 2022 — Rated 10 out of 10 by B.J. Club 24 of Torrington
What do you like about our services?

Clean and always friendly staff

Report a concern   March 21, 2022 — Rated 9 out of 10 by J.F. Club 24 of Ridgefield
What do you like about our services?

I like the Club, but your men's bathroom at the Ridgefield, CT. club is outdated and needs to be remolded, major drawback!

Report a concern   March 21, 2022 — Rated 10 out of 10 by A.N. Club 24 Concept Gyms
What do you like about our services?

Location and staff are great!


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