Member Testimonials
Beautiful customer service, clean place and nice Zumba classes 💃
You guys are great! All the safety measures put in place since COVID have been fantastic, and you're keeping prices low and providing a great gym throughout. Happy to be a member!
Clean, great equipment
Optional mask wearing while working out. That’s the reason I switched from Planet Fitness
I've really liked the personal training and HYPE classes but do us all a favor and get more fans, ventilation to protect us from Covid.
The staff are friendly, and the equipment is really clean!
Right now during this pandemic your team is keeping this Middletown facility cleaner than most stores or other shopping centers I have seen. Thanks for everyone's commitment to this as many gyms fight to stay open or just open for that matter. We all need to continue to keep things clean and in check and respect the gyms protocols.
The price is right, staff is friendly, gym is not overcrowded, environment is relaxed, has all the equipment I need.
Ji Noah,
Thank you for reaching out I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience. I see that you rated us a 10 out of 10! I'm so happy to hear you're enjoying your time here at the club! We really pride ourselves on our friendliness, pricing and providing you with everything you need to get a good workout! Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with them and If they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Great gym.
No masks
Helpful friendly staff
Our trainer is great (Ami). We love the cardio cinema (such a cool concept) and I am in LOVE with the zumba classes!!
Friendly staff, clean environment, great classes and awesome shakes!
Their is always more than one person who can help when it is needed. All questions are answered! Cheerful workers.
Hello George,
Thank you for taking the time to rate your experience at Club 24! My name is Serine and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10! I’m so happy that you are enjoying your time spent at the club. Thank you for recognizing the efforts of our staff. We pride ourselves on providing all members with the tools, knowledge and motivation to achieve their goals, so it's wonderful to hear that our staff is doing just that!
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and I hope to see you in the gym soon!!
Serine Canfield
General Manager
I love it! There is a ton of equipment and space. The atmosphere is perfect for all as there are more private areas for classes or individual workouts while also having the main space ready to go with others there to push you. Staff has been very helpful and friendly, 10/10 on staff.
Clean facility, friendly and helpful employees.
It feels good to be able to go to a gym that is following Covid guidelines and staying super clean! All the employees are helpful and friendly :)
The cleanliness and the staff
Easier to get into and alot more suitable equipment and alot more space
Great equipment with variety and maintained well, extremely clean and sanitized, welcoming staff, good music and a nice atmosphere.
Hi Melissa,
Thank you for reaching out and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I see you rated us a 10 out of 10! I'm glad to hear you your happy with literally everything! We're trying our absolute best to keep our club as clean, safe, and welcoming as humanly possible! Please know I am always available if you have any other feedback, suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with them and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
The staff and personal trainers are respectful, professional, and kind.
Hello Lakhena,
Thank you for taking the time to rate your experience at Club 24! My name is Serine and I am the General Manager of Club 24 in New Milford. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10! I’m so happy that you are enjoying your time spent at the club. Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!
Thank you and I hope to see you in the gym soon!!
Serine Canfield
General Manager
Equipment, staff and Cleanliness- spray bottles everywhere to ensure people are cleaning the machines. Just need to make sure there are paper towels- most times one of the 2 are empty.
Hi Lia,
Thank you for reaching out and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I see you rated us a 9 out of 10! I'm glad to hear you your happy with our staff and cleanliness as we do pride ourselves on that! We will absolutely pay more attention to the paper towels to ensure they are never jammed and always full! Please know I am always available if you have any other suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with them and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Friendly and clean
Everything!!
Freedom to work out in peace.
Hi Lloyd,
Thank you for reaching out and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I see you rated us a 10 out of 10! I'm glad to hear you your work outs are stress and care free! Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with them and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Great clean and Safe
Club is cleaner and more organized that before; medicine balls showed back up again...thank you;
Hi Joseph,
Thank you for reaching out and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I see you rated us a 10 out of 10! I'm glad to hear you're happy with the cleanliness and equipment additions! Please know I am always available if you have any other suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with them and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Very helpful and friendly staff, clean facility, and quality equipment for a reasonable monthly price
I only go for Zumba Classes @ Club 24! Ridgefield has Good Zumba Instructors!
It would have been better if they hire a Zumba Instructor for theTuesday 6:30 pm class to replace what has been vacated long before when the former Instructor quit. Also Sunday morning Zumba are offered.in other locations but not in Ridgefield?
Hi Marissa,
Thank you for reaching out and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I see you rated us a 10 out of 10! I'm so happy to hear you're enjoying our Zumba classes and instructors! We are currently looking for more instructors and when we do get them we would absolutely have more days like Tuesday and Sunday. Please know I am always available if you have any other suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with them and if they become members we have some special rewards for you! Thank you and I look forward to hearing back from you!
James Gonzalez
General Manager
Price, equipment, convenience