Club 24 Concept Gyms

Member Testimonials

Report a concern   February 24, 2021 — Rated 10 out of 10 by Ronald Calle-Mendieta Club 24 of New Milford
What do you like about our services?

Good place for the Extra size

Report a concern   February 23, 2021 — Rated 9 out of 10 by J.P. Club 24 of Torrington
What do you like about our services?

I feel that this is a very welcoming gym!

Report a concern   February 23, 2021 — Rated 10 out of 10 by D.B. Club 24 of Ridgefield
What do you like about our services?

Up to date, progressive equipment; clean facility; friendly staff!

Response from Club 24 of Ridgefield:

Hi Debra,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you enjoy the equipment, friendly staff and clean facility.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 23, 2021 — Rated 10 out of 10 by C.H. Club 24 of Ridgefield
What do you like about our services?

I love how clean it is, all the different machines, the employees are so kind and I feel safe there.

Response from Club 24 of Ridgefield:

Hi Chloe,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you enjoy the gym being clean, the staff we have in place and feeling safe here.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 22, 2021 — Rated 10 out of 10 by Elizabeth Connolly Club 24 of Middletown
What do you like about our services?

Facility is always clean. Staff is always friendly. Our trainer, Ami is the BEST

Report a concern   February 22, 2021 — Rated 10 out of 10 by Mike Alvarez Club 24 of New Milford
What do you like about our services?

The equipment is always in great shape, and the staff is super friendly! They make it a point to learn your name, and give great advice when asked about their machines. My favorite location.

Report a concern   February 22, 2021 — Rated 10 out of 10 by R.K. Club 24 Concept Gyms
What do you like about our services?

Is there a reason why you can use reward points for t-shirts?

Report a concern   February 22, 2021 — Rated 10 out of 10 by Toni Kopp Club 24 of New Milford
What do you like about our services?

The gym is always clean, the staff is always friendly and informative, and the atmosphere is always positive!

Report a concern   February 22, 2021 — Rated 10 out of 10 by Robert Preston Club 24 of Ridgefield
What do you like about our services?

I use multiple locations and they are all clean, with socially distanced machines and equipment and The Staff are knowledgeable and friendly.

Response from Club 24 of Ridgefield:

Hi Robert,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you take advantage of using multiple locations and that all our staff is friendly.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 21, 2021 — Rated 10 out of 10 by R.L. Club 24 of Ridgefield
What do you like about our services?

-Location
-Safety Measures in Place
-Hours of Operation
-Easy signup and cancellation policy

What I do not like:

Movie volume too loud in the media room (louder than a movie theatre)
Movie Choice (How do I vote?)
A few treadmills not working and are not marked properly

Response from Club 24 of Ridgefield:

Hi Rose,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you enjoy the location, hours and safety measures in place.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 21, 2021 — Rated 10 out of 10 by G.R.J. Club 24 of Ridgefield
What do you like about our services?

The club has all the equipment one would need from cardio to dumbbells...& has been extra clean during the pandemic 👍

Response from Club 24 of Ridgefield:

Hi George,

Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you enjoy all the equipment that we have and the gym being clean!
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 20, 2021 — Rated 10 out of 10 by S.B. Club 24 of New Milford
What do you like about our services?

Club 24 is perfect for my fitness needs. It’s always clean and there is always a machine for me to use.

Report a concern   February 20, 2021 — Rated 10 out of 10 by Callie Silvestri Club 24 of New Milford
What do you like about our services?

I really like the turf platform, it’s good for stretching, some light workouts, and many other things. I really like the music they play and the movie room with the cardio machines is awesome. Also, the weight room in the back is really great for making hard progress.

Report a concern   February 20, 2021 — Rated 10 out of 10 by M.L. Club 24 of New Milford
What do you like about our services?

How nice everyone is

Report a concern   February 20, 2021 — Rated 10 out of 10 by Brianna Stuart Club 24 of New Milford
What do you like about our services?

The staff is great! Very clean facility! Alissa Hurd is always helpful and zumba is amazing

Report a concern   February 20, 2021 — Rated 10 out of 10 by R.H. Club 24 of Torrington
What do you like about our services?

I like the equipment that’s available to use.

Report a concern   February 19, 2021 — Rated 10 out of 10 by S.B. Club 24 of Ridgefield
What do you like about our services?

All equipment is in great condition. Great spacing. Remains organized and well maintained.

Response from Club 24 of Ridgefield:

Hi Steven,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying the organization of the gym and how it is being maintained.
Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!

Report a concern   February 19, 2021 — Rated 10 out of 10 by R.R. Club 24 of New Milford
What do you like about our services?

The openness if the facility is great, staff are friendly, only thing i would add would be boxing bags otherwise excellent place

Report a concern   February 19, 2021 — Rated 10 out of 10 by Robin Shinn Club 24 of Middletown
What do you like about our services?

Movie room. Personal trainer s are so nice and helpful. Variety of machines and classes!

Report a concern   February 18, 2021 — Rated 10 out of 10 by D.C. Club 24 of Torrington
What do you like about our services?

I greatly appreciate their customer service team, and enjoy going their feels like another home!

Report a concern   February 18, 2021 — Rated 10 out of 10 by N.L. Club 24 of Middletown
What do you like about our services?

Clean gym. Friendly staff but not pushy. They don't constantly try and sell you services you didnt ask about. Could use a decline bench though.

Report a concern   February 17, 2021 — Rated 10 out of 10 by D.S.J. Club 24 of New Milford
What do you like about our services?

Bobby was ver instrumental in solving a billing issue. It’s refreshing to see a manager completely on top of his game. I was hesitant to recommend or rejoin Club 24 because of a lingering over billing problem but after working with Bobby he’s restored my faith in companies that actually care about their customers. Great employee in my opinion and it’s managers like Bobby that can make a difference in an organization. Thanks

Report a concern   February 17, 2021 — Rated 10 out of 10 by E.R. Club 24 of Middletown
What do you like about our services?

Everything

Report a concern   February 17, 2021 — Rated 10 out of 10 by Jean Mariano Club 24 of New Milford
What do you like about our services?

Your hours, great machines and such a clean facility and friends people.

Report a concern   February 17, 2021 — Rated 10 out of 10 by Bonnie Cypher Club 24 of New Milford
What do you like about our services?

love my trainer!! once i am rehabbed drom
knee replacement surgery i cant wait to get back!!

Report a concern   February 16, 2021 — Rated 10 out of 10 by Alexandra Esandrio Club 24 of Torrington
What do you like about our services?

Club 24 has always made me feel welcome! I have a service dog who assists me with my disabilities and this company has been amazing with their accommodations. Staff is always respectful and makes me feel comfortable each time we visit.

Report a concern   February 15, 2021 — Rated 10 out of 10 by Scott Centi Club 24 of Middletown
What do you like about our services?

Clean facility and friendly staff

Report a concern   February 15, 2021 — Rated 10 out of 10 by R.M. Club 24 of Torrington
What do you like about our services?

Variety of equipment

Report a concern   February 15, 2021 — Rated 10 out of 10 by Christopher McElroen Club 24 of New Milford
What do you like about our services?

The staff is very welcoming regardless of the day of the week. Greetings with a smile and always saying have a nice day when leaving.

Report a concern   February 14, 2021 — Rated 10 out of 10 by Alex Stango Club 24 of Ridgefield
What do you like about our services?

The staff is great. The club is always clean and it is always a pleasure to workout there.

Response from Club 24 of Ridgefield:

Hi Alex,
Thank you for reaching out to us and I appreciate your feedback. My name is James and I am the General Manager of Club 24 in Ridgefield. I use these surveys to get a better understanding of what is happening with our members and to generate ideas on how to improve the overall club experience.
I see that you rated us a 10 out of 10. I’m so happy that you are enjoying the club and notice the cleaning we are doing.

Please know I am always available if you have any suggestions or need help with anything. Also please feel free to share your experience with your friends. I can always authorize some free passes for you to share with friends and if they become members we have some special rewards for you!

Thank you and I look forward to hearing back from you!


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