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based on 2103 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your people do a great job. I just don't think most of my friends could afford your prices.
Too much turnover with the cleaners who are in my home. I think in the past year I'd guess there have been twenty different people in my home. Otherwise good.
You were great. No room to improve.
Courteous
follow up with staff and concerns are very prompt
Lower prices!
The staff who came to our home were wonderful. We would love them to be our regulars.
The only less favorable thing is that we have bamboo flooring and the standard cleaning agent left them a bit dull. We would like something else used instead.
It was very helpful to have the help for my post renovation clean up and I may have a second one done to seal the deal!
early hours
Thorough cleanings. Not forgetting small items, such as baseboards, tops of fridges and other appliances.
There were things that were not cleaned that I had asked for and that had been written down on the green slip and put into the price such as the ceiling vent in the bathroom, base boards in the bedroom and top of the refrigerator (I know because I have a copy of the slip).
dependable and consistent. Love having the same person each time - Nancy is the best ever!!
The cleaning was not very thorough - obvious areas not dusted, goop left on countertops and kitchen floors. Not a good value for the cost. Billing wasn't done correctly. Overall a hassle with half of our visits warranting a call to discuss what was wrong.
My reusable shopping bags were left outside the recycling area and were taken by some one, not surprising as people leave things there that they don't want. I wish I'd been told about that sooner but by the time I realized they weren't in the house it was the next day and they were gone. I'd be happy to tell the maids about the recycling protocols. Also my reternable soda cans were either thrown out or recycled and they shouldn't be. I thought this would be common knowledge but I guess not!
first time - great job
Maid Nancy is very efficient and thorough.
Pricing is high. In order to get to the price I currently pay (which is high) I had to forego the cleaning of one bathroom which gets little use.
Sometimes cleaners miss obvious things like vacuuming scatter rugs and cleaning the bathroom mirror.
On the initial sales appointment I was told that your cleaners could vacuum upholstery and that was important to me because I have cats but....the one time that I was home when your cleaner arrived he told me that he didn't have a vacuum attachment that vacuums upholstery.
Services - Judy and Cheryl are friendly and thorough workers. They do a great job.
Products - They smell fresh and clean.
Looks and smell great. Thank you
Great job
The cleaners are very careful to return my belongings to their original places and are respectful of my property while they are in my home, both of which I appreciate very much.
I like just how clean the appliances & floors & bathroom fixtures sparkle ...streak free...the women are very reliable & devoted to their jobs!
Very thorough.
Your staff is friendly & the house looks & smells clean
I like the fact that I can count on a single person to show up when the MM are due here!
I like that my house feels and smells "fresh" after a cleaning and I don't get the sense of a "chemical" smell. Brenda seems to be very thorough and a very pleasant woman.
Very expensive. Didn't even vacumn under the sofa cushions.
all the maids have performed excellent service. a very big thank you to all.
I have been consistently happy with the service that Merry Maids provides, except for one gentleman cleaner. I requested (probably about a year ago) that he not come back to our home. The first time he cleaned he broke a trashcan, put dirty dishes in the oven (and left them there). His level of detail and care that he pays to his cleaning is lacking and not as good as the other cleaners we've had. We know that he has been back to our house on a number of occasions, including our cleaning last week. I could tell that he had been the one cleaning since the house was NOT as clean as it usually is after a cleaning. I would really like it if he did not come back to our home. If he has to, I ask that you give him additional training and review the needs of the customer prior to coming to our home. Happy to discuss in more detail.
Don't just dust around things on furniture. Dust baseboards, cabinets and doors.