Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2103 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   May 31, 2024 — Rated 10 out of 10 by A.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

very convenient and they did a great job cleaning

Report a concern   May 24, 2024 — Rated 8 out of 10 by K.S. Merry Maids of Brookline & South Shore
What could we do to improve?

several items were left uncompleted including the windows and the kitchen area. Just be more thorough, We paid for a full cleaning and got mostly a full cleaning.

Report a concern   May 17, 2024 — Rated 10 out of 10 by C.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Your team is always incredibly efficient, thorough, and scheduling has been a breeze. I really enjoy the services you provide and they do improve my quality of life.

Report a concern   May 9, 2024 — Rated 10 out of 10 by J.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

No comment

Report a concern   May 7, 2024 — Rated 10 out of 10 by D.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great service will do business again!!!

Report a concern   May 3, 2024 — Rated 10 out of 10 by K.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin always does a great job. The house shines when he is done.

Report a concern   May 2, 2024 — Rated 10 out of 10 by Matt Carlson Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Over the past two years I have used your services to give Mom and Dads home the sparkle every house deserves. Aftewr moms passing dad didnt have the energy to keep up with the homes general upkeep. The home wasnt dirty it just needed the quarterly cleaning. Each time you came the house during this tie you placed a smile on dads face.

Moving forward to last week. Dad has moved into a long term care facility so it was time to have the house cleaned top to bottom. and I simply didnt have the time. When I placed the order I mentioned that the home would be sold and that I needed the dust and the cob webs removed from the corners. I may ove exagerated a bit.

I feel that your crew was expecting the worst. They were pleasantly surprised that the task at hand was "nornmal" The crew seperated and tackled one roon at a time. When they were done the corners wer dusted. Both the floos and the ceilings. The walls were dusted and wiped down. the same with the floors.

Mom and dad always kept things picked up. However when the crew left I dont think that I have veer seen the home so clean or smell that fresh. Thank you.

And i feel better that the new owners are walking into a clean house.

Matt Carlson

Report a concern   May 1, 2024 — Rated 10 out of 10 by K.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great service, very kind people and great attention to detail in cleanliness. Much appreciated!

Report a concern   April 30, 2024 — Rated 0 out of 10 by K.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

A few things we thought would be cleaned were the windows and window sills. I also noticed a few inside kitchen cabinets had residue on them that could have been wiped. Above the kitchen sink also didn’t seem to be wiped down.

Report a concern   April 24, 2024 — Rated 0 out of 10 by K.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

They didn’t know what they were there to do. Asking me via a phone translation app. Only there a half hour - I had to clean cobwebs and vents when they left. Socks were dirty on floor - obviously not washed. Huge waste of money.

Report a concern   April 24, 2024 — Rated 10 out of 10 by Barbara Davenport Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

the team was very thorough and arrived as scheduled. The house was empty and was professionally cleaned before the final walk thru.

My buyers were very impressed with how wonderful everything looked

Thanks again, BTD

Report a concern   April 3, 2024 — Rated 9 out of 10 by E.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have had good service from Merry Maids in the many years I have had them. I would recommend them highly to anyone who needs help cleaning their homes.

Report a concern   April 2, 2024 — Rated 10 out of 10 by C.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

They were very clean.

Report a concern   March 25, 2024 — Rated 0 out of 10 by D.R. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I was extremely disappointed in this service. It was a very service level clean. Maybe a quick vacuum, but still so much dirt and dust left everywhere.

Report a concern   March 22, 2024 — Rated 10 out of 10 by Joe Scolastico Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

We loved everything about the service! From the booking process, to communication, to the actual cleaning it was all second to none. Thank you again!

Report a concern   March 7, 2024 — Rated 10 out of 10 by S.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

consistency

Report a concern   February 29, 2024 — Rated 8 out of 10 by S.K. Merry Maids of Brookline & South Shore
What could we do to improve?

Nothing! The Merry Maids were fantastic, and they did a great job!

Report a concern   February 29, 2024 — Rated 5 out of 10 by G.A. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Sorry, I hit the wrong number on the feedback for recommendation. I meant to give a 9!
I had Patty clean for me with two assistants. It was a deep cleaning and I found Patty to be thorough and communicative with me.
I plan to use Merry Maids in the future for another cleaning. Please let Patty know of my error…thank you - First name removed

Report a concern   February 21, 2024 — Rated 10 out of 10 by Thomas French Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Good service, nice people rarely any problems

Report a concern   January 30, 2024 — Rated 10 out of 10 by K.L. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The cleaning crew comes completely prepared and I do not need to supply any items.

Report a concern   January 13, 2024 — Rated 10 out of 10 by C.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Your products smell so good and make the house smell good also. I love your vacuums which are quite efficient.

Report a concern   January 9, 2024 — Rated 10 out of 10 by E.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have used Merry Maids for quite a lot time and I have been happy with their service. I would recommend them highly.

Report a concern   January 3, 2024 — Rated 5 out of 10 by C.K. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

The service is great. The office was very efficient.

Report a concern   December 26, 2023 — Rated 7 out of 10 by M.G. Merry Maids of Brookline & South Shore
What could we do to improve?

Reduce price

Report a concern   December 21, 2023 — Rated 8 out of 10 by K.R. Merry Maids of Brookline & South Shore
What could we do to improve?

We love our teams! We can tell that they are stretched however; they are missing the finer points during their visits. We know that staffing has been difficult, and look forward to a more normal 2024.

Report a concern   November 27, 2023 — Rated 10 out of 10 by F.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent team, flexible scheduling, very friendly.

Report a concern   November 27, 2023 — Rated 10 out of 10 by Rob Olsson Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent work, the house was immaculate, thank you very much!

Report a concern   November 15, 2023 — Rated 10 out of 10 by E.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Service

Report a concern   November 14, 2023 — Rated 10 out of 10 by Ken Lailer Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Everything is clean and spotless without any strong residue from your products

Report a concern   November 14, 2023 — Rated 8 out of 10 by A.K. Merry Maids of Brookline & South Shore
What could we do to improve?

Overall the service was great, everything looks and smelled good. Only thing I noticed was that one of the showers still had some dirt in the grout, but not sure if the service includes cleaning the grout.


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