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based on 2103 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Come too late in the day and rush to clean and often miss things such as mopping the upstairs bedroom or cleaning under the seat of the toilet.
Nancy and the other cleaner did a great job. We haven't seen Nancy for maybe 15 years and we always remembered how thorough she was.
The initial a deep clean that we paid extra for wasn't as thorough as we had hoped. There was still dirt on the cabinet fronts, shelving and on counters.
They Patti and Veronica always do a thorough job of cleaning my house. They complete all task in a very quick and efficient manner.
My house is large and much needed to be done. I was in general very happy except for my floors. I had to go over them with my steamer. I'm sure they damp mopped but needed to be cleaned.
The cleaning that I received was only ok. There were definitely spots missed and I was disappointed considering the cost of the cleaning. When I emailed to indicate my disappointment and to inquire as to how much I would be charged and if I could expect a receipt I received ZERO return contact - not an email or a call - NOTHING. I had to check my credit card bill to confirm the amount charged. I suppose you can claim a 100% satisfaction guarantee if you ignore responses of dissatisfaction, but it's not exactly the right way to go about it.
The overall cleaning has been disappointing. My toilet bowls were not cleaned on the most recent cleaning. The area underneath the couch cushions is almost never vacuumed. Sometimes the rugs aren't vacuumed or the granite in the desk area is not cleaned. It seems like I get a different cleaning lady almost every time. The ladies are polite but not friendly; they never strike up a conversation. I really try to make an effort to pick up the house for the cleaning, but the ladies don't seem very happy in my house.
Service and reliability has definitely improved in the last month. My only remaining concern is price.
Well, I like having the same people/person every visit, however that has not been happening. I will say that I was very impressed with the two new girls that were sent this cleaning...Emily and Phillipa. The were polite, responsive and very good cleaners. I did call the office and pass that info along.
maid should leave notes if there is an issue - one time broke shower curtain rod, another chip in the wood bedframe - last time here turned off switch to furnace (thought AC wasn't working and had to call a repairman - turned out to be switch)
They are friendly and pleasant to have in the house.
Very satisfied
Had never used Merry Maids before and was very pleased with their services. They were very easy to communicate with even with last minute additions that I requested,
My home was cleaned to my satisfaction. I definitely would refer them to others.
We felt that they did not do a thorough job. The bathrooms (3) all, had hair, dirt around the toilet bowls, and the hinges on the toilet seat were not cleaned at all. The heat grates were not vacuumed and were thick with dust. You did do things right, by coming back and re-cleaning everything!
There was a lot left undone some thing were dusted some things not touched. I'm wondering if I misunderstood what the service usually provides.
The kitchen and bathrooms where ok but once again not much done in the way of dusting.
Efficiency.
I find the cleanings to be just OK. Lots of items are not dusted.
Also, soap scum has been left in the shower.
Several times I have either sent messages or left voicemails that have gone un-responded to.
I still have not been compensated for an item that was broken a long time ago.
When I have had someone do a very good job, I have left a message about how impression I was with a particular cleaner, and requested that individual again. Those requests seems to be ignored - I receive no follow up communication on them.
Seemingly basic/obvious items were not cleaned, or even dusted.
I know my blinds were filthy and they did a very good job, but I would like for them to have done all of the blinds, not just 1/2 or 3/4.
Kristie and Alissa were very nice, friendly young women who did a great job!
I felt very comfortable having them working in my home.
This was my first time using this company and I was very pleased.
I will definitely have you again . Thank you. First name removed Last name removed
Quick and thorough service.
Reliable, flexible and friendly - both office workers over the phone and the Merry Maids at my house.
I checked out my apartment after job was done and I saw places that were missed. Overall the job was unacceptable then to tell me apartment was very dirty.
Have more staff available
Great job cleaning my house.
The maids were great very professional. They did a great job on the 2nd floor. But the 1st floor kitchen and floors no so good we felt that they spent alot of time upstairs because how bad it was they rush the first floor.
The effort put towards their cleaning is bare minimum. They are too concerned with everything that they do not clean rather then getting the job done effectively and they charge WAY TOO MUCH MONEY!
I like the particular house cleaner, Teresa.
Was thorough andclean