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based on 2102 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Teresa's work is consistently high quality. She also discusses details well and offers alternatives as needed.
the cabinets and draws were not cleaned. There was no furniture in the house, it should have taken much less time. Very disappointed.
The quality of the cleaning was surprisingly great. Detailed and thorough. Chemicals and cleaners seem to leave a pleasant odor without that overwhelming chemical odor.
Good communication pre visit. Professional appearance and performance
I like your confirmation procedure, and following up as well.
I used your services because I am selling my home and wanted it to be spotless . I was very satisfied with the job and with Sarah and Keith, and would not hesitate to call Merry Maids in the future.
My brother has been quite satisfied with one of your staff members, in particular. A few others were not as proficient in cleaning his home.
The Merry Maids really did not concentrate their efforts on the first visit with cleaning the shower/tub as instructed. You folks will be here this Tuesday (Oct 6th) I'm in hopes for a more improved cleaning.
They clean well & smell fresh
It's really important to me that my home is always thoroughly cleaned yet each time my home is cleaned something is missed, usually it's a kitchen counter or under the couches.
Service is inconsistent from one visit to the next.
Patty and Theresa were amazing. I was very impressed with their work and the products they used left everything sparkling. I couldn't be happier with the results. I would also like to request that both Patty and Theresa be assigned to my home. Also, when I got home Patty told me that she had taken my dog out for a little walk.
send Brenda all the time
I think the job took longer and was bigger than originally thought....a few minor details were missed but, again, there was just sooo much to do in a house that hadn't been properly cleaned in ages and was getting ready to be sold for an Open House 9-20....all in all, a good job...Tha
nks!!!
Efficient, well-done and easily available from an insured and bonded professional.
Remember to set the alarm in the office when you leave!
Cleanings have been going great.
Very reliable and dependable plus the maids bring their own equipment and cleaning supplies.
I have been VERY pleased with the cleaning service, and the products you use do a really good job of cleaning. The person who cleaned last week (Brenda) did an especially good job.
The work done was not as promised I was told that they would do a deep clean but even the basic cleaning had not been done completely
There floor in a bedroom that was supposed to be cleaned was not vaccumed or mopped. I am not sure they vacuumed the sofas as promised. I would not call this a decent ordinary cleaning let alone a deep cleaning for which I was charged the full rate of $340.
I was told three maids would arrive at 3pm, There was a shortage of maids and one of them came at 3 pm another at 4.15 pm and another at 5 pm. The ones who were their spent a lot of time calling in to find out when the other maids were coming,
The cleaning was not done well nor to your own standards. You sent someone the next day but it was inconvenient to have it done right the first time.
Not taking out all the trash and recycling.
I'm home so it's okay to ask me questions.
Please let me know when you're leaving.
Changing sheets for me is helpful.
This was a post-construction cleaning, on my empty home following renovations - including newly refinished hardwood floors - so a lot of dust. Before the cleaning I specifically requested that the crew look for and remove glass under a cabinet and along the edges of a floor - it was not completely done so they had to redo that after I inspected the job. I had been told the interior cabinets had been cleaned - a number of shelves still had dust. The edges of the floor in the bathroom had dirt. Some of the baseboards were still visibly dusty. I chose NOT to have the crew do any additional cleaning. They were nice women, but I was not happy with the work and feel the quality was no where near the amount of money I paid for it.
The team was prompt and efficient. I was especially pleased that they were able to remove old, stubborn stains from a bathtub. I only had two hours of service time, and they communicated well to identify priority tasks and make sure those got done. Thanks!
I haven't had time to switch companies but the work isn't consistently high quality. For example, despite repeated phone calls to the office, there is still black mold in grout in the master bathroom shower. Also there are cobwebs between the bathtub and the wall and uncleaned dirt between the sink and the bathtub in the master bathroom. This past week's cleaning (8/31) was better than usual, but these problems remain. Thanks.
The house smelled fresh and clean
Please keep the same people coming to the house. We like our regular crew. Substitutes have not done such a good job, missing areas and one actually broke a small glass figurine which had been given as a gift. Our regulars take better care of our home and do a great job.
Patty the cleaner last Monday did a great job.
Was thorough andclean
I feel that the cleaning level is what I would normally accomplish for myself. Batgroom no cleaner than usual and not smelling that clean smell after cleaning.