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based on 2102 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your prices are too high, and I don't feel that bathroom surfaces were completely disinfected.
There's no need to make things right.... The contract is finished, and we are not renewing. It's water under the bridge now. It was, however, a full year of poor quality. Baskets not emptied, floors not vacuumed, bathrooms not cleaned... Chalk it up to experience.
More attention to detail in the cleanings and better response time from the office. I sent an email regarding some issues with my cleaning last week, and I still have not had a response 6 days later.
I have been a customer for quite a while and am very disappointed. Whenever I need to call to change or cancel (which is not very often) I am given a very hard time. In fact one time the woman would not even confirm that I wanted to cancel and sent someone anyway! All I ask is to be treated with a little more respect.
Failed to show up for cleaning
Products leave home smelling clean and fresh and the staff is in and out quickly while still managing to pay attention to all details.
Reliably consistent
You guys always do a great job! We've had a few hiccups along the way but lately service has been consistently excellent. Thank you!
Dependable, on time, open minded to suggestions, will complete specific tasks when asked!
Personalized notes left by merry maids staff always make me very happy
In general. I am pleased but a little extra non solicited attention to small things like disinfecting the phones , wiping down the switch plates, doorknobs, etc. removing scuff marks on floor/walls,
Trisha was wonderful, did a very thorough job. Products were fine.
Very thorough cleaning. Extra "value added" service over and above requirement.
Price is high for an adequate cleaning. Certain things are done very well.
Did not dhow up for cleaning at agreed upon hours.
My last cleaning looked a little rushed (kitchen island not wiped, range hood not scrubbed (I requested special attention to the range hood at every cleaning). Maybe because I'm generally a neat housekeeper, it might seem like my home doesn't need the level of attention as others? Hoping that's not the case.
Mostly, I'm happy with the service thus far!
Once a week I come home and my house is spotlessly clean and smelling cinnamon.
You move things and break things and can't give me a steady start time. It's disappointing.
cost was high comparatively, but you were available when needed.
Consistency
During the initial cleaning time was taken to make sure all flooring was clean. The first regular cleaning, it appeared that the family room floor (around the carpet) was not mopped. There was food (from my toddler) still on the floor. The kitchen floors also had some dirt, grime, and food stuck to it. It appeared as though the mop went over it but no real effort to clean them was made. We have a lot of hardwood floors. It is one of the reasons we are willing to pay for professional cleaning. We want it done right. However, I need to redo it. To make it right, I would like them cleaned with water and vinegar and double checked to make sure all spots (especially the main areas) are gone. In the other areas (formal dining, stairs, hallway, entryway and study), a quick mop wipe is fine but not the kitchen, dining room, or living room. They are highly trafficked by a toddler!
Thorough, pleasant, go the extra mile
You do such a great job
Makes it easy to recommend
Brenda is great
willingness for the company to work with me and respond to any special requests
Friendly efficient
Theresa continues to surpass expectations. The office has now communicated 2 weeks in a row that there is an appointment. This is forward progress. That said, the office continues to have poor communication. If it were not for Theresa's continued excellence, I would terminate the service.
everything was great... the apartment was "sparkling"....
when i don't have nancy - i am usually disappointed - i think you'll have to clone nancy
We appreciate the good work that Cheryl and Judy do when they come here.
When we first signed up with Merry Maids, Sharon was our regular cleaner, and we were quite happy with the service. Sharon eventually left the company, and since then we have had several different cleaners, and no one team consistently. The quality of the cleanings has varied considerably. Also, my entry way (mud room) was included in my original pricing, and Sharon cleaned it each week. It has bot been regularly cleaned since Sharon left the company. I need to follow up with the company and discuss this.