What our clients think of us!

Fresh Clean smelling products. My house cleaner Nina is hard working and diligent. House looks great when she is done. I recommend her every opportunity I get.

The consistency of the service

I love coming home the day Merry Maids is there and everything looks so clean

It was easy to set up and Merry Maids was quick to accommodate changes or additions to services requested.

The maids didn't do one of the areas on the checklist during the recent cleaning - the stairs to the basement. This has happened before. I think whoever is coming to clean that day should review the checklist since it's not always the same crew.

on time and do a good job

My Merry maid is Theresa. My home is is amazing when I walk in. Theresa is quite simply, the best! Need I say more?

inconsistent - seems to depend on who comes that week - more times than not find they just do the bare minimum (I will find the living room floor cleaned but they didn't sweep under the couch where there are tumbleweeds of dog hair - or the kitchen countertops are wiped but there is stuff stuck to the cabinets or splashguards)

I don't know! this is the first time I have hired Merry Maids. I don't usually have a cleaning service, Maybe once a year. this time I had the floors vaced and washed in 4 rooms 2 beds made
and the counter and bath I don't know what was done maybe they washed but they looked the same to me.
I would like to have another cleaning in a couple of weeks and every third week if possible.

Excellent effort. Well done

This last week was terrible!

- corners of floors visibly dirty in multiple rooms
- syrup dots on counters
- cup rings on armoire and ledge in hallway still visible
- Hallway floor looked terrible around entry
- bathroom - dustbunnies under toilet paper holder - I know you don't move furniture, but it's a free standing toilet paper holder! they just mopped around it
- grout in shower is all soap scum
- visible crumbs and dust under couches and chairs in living room - again, i know you don't move furniture, they didn't even sweep out from under the front of these
- kitchen table not clean
- kitchen floor had visible stains that we easily wiped off, so I'm not sure it was done either

Frustrating, shoddy job this week

It seems that each time you come there are different cleaners. Consistency in the people who come would make it easier for my elderly parent. It would also ensure a better cleaning as they would be familiar with the space.

brenda

Ceiling dusting is very well done.
The two-person team work is a plus.
The follow-up call to make sure the service is satisfactory is also highly appreciated.

House look very good when I came home it was a very good start to our relationship

a

I think response to specific customer needs would improve the service. For example we had asked one of the weeks that the team focus mostly on the first floor in the kitchen to do more deep cleaning specifically on the floors and not to worry about the upstairs. When we got home the kitchen wasn't really all that clean. The counters were ok, but the floors weren't done any better than previous weeks. Maybe the team didn't get the message. On that note then that would be the fault of the communicators. Other than that the service is pretty good.

The cleaning is excellent and your staff so nice.

No notes about cleaning. No idea who provided service.

Nancy is very good and all the women we've had do a decent job esp with the clutter and the fact that we are moving so we have a lot of upheaval right now. This week a painter is coming in and next week we are getting a new boiler in the basement.
Sometimes the dusting on the baseboards is not done. I also would like to make sure they use Oil of Murphy soap when they mop the floors.

Done quickly and effectively.

Had service at my home several times. Each time the vacuum cleaner was not working properly and the staff had asked me if they could use my home vacuum cleaner.
This was usually requested at the end of the cleaning- after the Merry Maid vacuum had not cleaned properly.
There was dust and dog hair that was not picked up.

When I informed the office that they should send proper vacuums, I was treated very rudely.
Thank you,
First name removed

I feel they don't really get in the corners of things. They do a quick job. I was told you would do a deep cleaning of one room per visit. I have not noticed them doing that. I finally had to leave them a note last week to dust the night tables in the master bedroom. I usually do it after they leave. It was done but I had to make point of telling them. They have never moved the garbage can in the kitchen and cleaned around it.

Overall I was pleased with the service and was very happy to have a clean home when the team left. Everyone was very professional. I did have to request that certain things be cleaned which had been outlined in the email I received before the first cleaning ( I.e. Kitchen Table and chairs were not cleaned and upstairs master bedroom was not vacuumed until I requested it be done). The email also states that picture frames would be dusted but they were not. When I asked the team to compete tasks that hadn't been done, they were very responsive and cleaned these areas thoroughly.

Mop in bathroom smelled of mildew. I had to clean after.

My house was very clean when I came home and everyone was very professional

You people already called me and I told you they had to be told on certain thing That need to be cleaned...example..they cleaned the lamp shade but not the lamp itself

Very professional - Trisha did a fantastic job assuring me that I could trust this service.

Our cleaners were fantastic! Very professional, courteous and thorough.

Patti is awesome. She is always thorough.