What our clients think of us!

Very professional cleaning for a fair price

A good job was done. I wasn't overpowered by any smells which I liked. I asked for it to get done fast - and it was done in one day and within a day of my asking. Very nice!

I don't have to do the cleaning

I think there should be a bit more consistency in the work. Sometime, they forget the small think like the top of the refigerator.

inconsistent service - some weeks are good others not

Scheduling was a little challenging. Could not get in touch with the maid.....

it is clean

nothing, the service is ok, somtimes the bathrooms aren't the greatest but usually they are ok. kevin who came last week is very thorough and usually the cleaners do a good job. probably the most thorough of all is Nancy

Reasonably thorough cleaning and price.

My team captain, Theresa. Does a 10 for cleaning! Give her a raise!

Awesome service with quick responses, the apartment was spotless when we returned home.

last time I left feedback it was never followed up on

I suggest a regular good cleaning of the kitchen and bathroom floors-- that does not seem to happen on a regular basis- also explaining to the customer what is the process for a particular focus -- ex- hard wood floors, lamps and lamp shades, baseboards, or a particular room ex family room, master bedroom, etc

There's always something undone -this week, the bathroom floor not mopped, almost all other weeks no cleaning under things - sofa, bed, etc.

I was so pleased when I walked into my clean apartment. My apartment looks great! I can't believe how clean my shower, microwave and ceiling fan could be.

Yes

Kevin does a very good job for us, and is pleasant to have in the house.

Thorough & efficient!

The cleaners are very efficient and they are respectful of my home.

This last time I did think it was done properly. I could not smell a clean smell about and there was no card left who was here

all good

Try to pair the same team together so they build a relationship with customer. This was they understand what the expectations are.
Floor Mops should only be used if they can change the pads or take off to rinse.,I had someone use a regular mop!
Showers and tubs should be scrub with something other than a majoc eraser.
Last cleaning company I used they would have a supervisor show up unannounced to check on girls work

The only issue was that I have hardwood floors, and there were many stains/spills on the floors from the kids that were not cleaned.

Courteous. Prompt. And respectful of privacy!

In my opinion when you have a one time job to do and 4of your employees call in sick then management should in to help do the job instead of sending out one employee to do the job or assignment

It's very hit or miss. Some days, they do a great job. Others, not so much. A bit uneven in terms of quality of clean.

Merry Maids does a great job, cleans in all the tight places I would miss and I do not have to be there, When I get home. my apartment is nice and clean

My MM people never seem to dust my lampshades. Also, it seems they will dust flat surfaces but often times ignore dusting items (pictures, art, etc.) placed on the flat surfaces. These couple of things are just observations I've made recently.

Employees are very thorough in their cleaning & always look to satisfy customer. Products appear to be 'green' to environment.

The cleaning was excellent and I was quite pleased with it, but, however, I was not happy at all with the pricing and feel I was charged an astronomical amount for a small two bedroom apartment. I know it was a "deep" cleana and the girl was at my house for five hours at least, but $319 was way out of my price range. I will not be using Merry Maids again in the future. Thank you.