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based on 2102 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Better customer service
The maids do not always replace the smaller wastbasket's plastic liners. Last time they used my own (kitchen) trash bags. I'd prefer they'd use the light, transparent bags as they have before. The kitchen bags are too big.
More attention to detail.
Do a great job
after a less than acceptable deep clean, MM sent 2 different cleaners and they did a fabulous job. MM was on top of everything. Thank you would recommend.
Love Michelle + Merry Maids! You guys have been great to work with over the past several years. Especially now that I have Michelle regularly - I know my house is in the BEST hands.
Your crews do a very thorough job.
They only spent and hour and forty minutes, didn't do all that was scheduled to be done and charged me $260.00 They are coming back next week to finish it and hopefully they will do a better job.
The 2 year contract is a bit much.
Your workers are polite and ask our input. Your products are excellent.
I was very happy that you could send people out after a last minute cancellation, but it was expensive, and they didn't do a great job. The kitchen floor was all smeary with residue, and they missed cleaning lots of obvious places. I didn't even have time to call and complain because I had guests arriving. I've used Merry Maids once before and they did a fantastic job at that time. So, a 5 out of 10.
WONDERFUL
Areas that were missed in the initial clean up - top of stove still greasy, one tub not cleaned fully but overall they did a great job on the dusting, bathrooms, vacuuming, etc. Just a few details that were missed. They worked hard, you can tell.
The products used are great and my house always smells good when I come home. I am so happy with the services you do for me
Just about everything - from bringing everything you need to be punctual when arriving. We've used Merry Maids in the past and you excel at doing great work.
Nina diligence
I did not have the opportunity to see the unit after the cleaning, but I was told by the tenants that the floors and bathroom were still dirty and they had to reclean it. For the amount of money I spent I would have expected more
I like knowing on the days you folks are here I will becoming home to a clean house
Left rooms uncleaned that were supposed to be included in the bi-weekly cleaning, broken knick-knack, scratched the cooktop during cleaning, wet-mopped the bamboo floors despite instructions not to do so previously, neglected to wipe off countertop on one visit. The inattention to detail was disappointing. There always seemed to be at least one problem following each visit and we got tired of complaining. The last visit this wee was the last straw when two rooms were left uncleaned... and no one even bothered to ask about doing them. Both husband and I were home and would have been happy to clarify if cleaners had any questions. It is very disappointing because we feel as if we were taken advantage of and did not receive a good value for our money.
Overall we were happy with our initial cleaning.There were a few things overlooked:
the wood stove area wasn't vacuumed
the master bedroom bed wasn't actually made, and there were dust balls all over it from the ceiling fan
kitchen table wasn't washed
the standup, walk-shower in the second bath wasn't cleaned - cobwebs still there, and soap scum all over the crystal block walls
Other than those small problem areas, we were pleased.
Merry Maids has done a great job cleaning my home and because I requested a particular person you were good enough to make sure she would be available to me, and I appreciate that.
The last woman who came did an Excellent job and she was all by herself
Your people do a very thorough job of cleaning. And in addition they are very pleasant people to interact with. Great Service!!
Patti has done an excellent of cleaning our house. Since she began cleaning, we have not found anything to be concerned about. Thanks.
The process was easy. Staff courteous, respectful, honest and pleasant. House looks great and smells wonderful! What more could you ask for!
Service is very reliable. I can count on the job getting done as scheduled.
I feel confident that I do not have to be home at the time of the service.
Employees are very personable.
Products used are appropriate for piece being cleaned. Most thorough cleaning I've gotten in awhile. Knowledgable spokesperson arrives with team.
Consistently excellent cleaning services. I am very impressed!
Take out all the trash and recycling. The guy who was here last Thursday did a great job. No complains for that visit. The ladies don't take out everything.
As I've noted before, there is a great deal of respect that this is not just a "house" but it is our home. Little things make a huge difference when I come home after a cleaning: seeing my son's books neatly stacked on a table, a note from the ladies who've cleaned, or simply just feeling like everything is in its place - - it means so much.