What our clients think of us!

Attention to detail. Surfaces done consistently well. Floors never an issue. Pleasant attitude.

The Ladies that cleaned my home were very nice. They were there within the time they told me they were going to be there. I felt very comfortable leaving them alone in my house. When I got home they walked me through what they did and they did a great job. If I ever need my house cleaned again I would call Merry Maids.

Karin

My initial 'deep cleaning' was a disappointment as I had to call back since many things were missed. Unfortunately the crew that came back the second time did not complete everything either. I gave them a list of what was missed and after they left I had to go clean most of it myself. The crews need to pay closer attention to what they are supposed to be cleaning. For instance, the canisters on my counter were missed, and when they returned they must have just wiped them with a dry rag, the lids were still greasy as they're near my stove.

They did great job and and were polite and thorough

Merry Maids are professional and use quality products in my home. When I had a problem they quickly resolved it.

On the surface it looked clean but they didn't clean in all cabinets they did not clean top of all doors and windows, they did not clean well behind the faucets - overall very poor job. This was an empty house prior to move in. Very poorly done. I payed extra for the oven and fridge cleaning and the top of the fridge was not touched and the oven was the same as I left it. The drawer under the oven was not touched there were stains in it which I cleaned. In addition the light fixtures in the bathroom were not touched. Luckily the house was left to us in pretty good shape and I feel I found it the way it was after the cleaning crew left. I can't believe I paid so much money for such a poor job done.

I hired Merry Maids to come in and do a good cleaning so I could just feel good about moving into a new home that we purchased. I wanted to feel like I could come in after they were done and put things away.
1st they were over an 1 hour later than they told me they would be.
2nd I was promised if I booked by a certain date I would get my windows free (keep in mind this would be the inside as I didn't know if they opened and leaned in) my husband thought yes it's a new house they must lean in so I called back and booked for the outside too. The sales rep Tricia then told me that I would pay for the outside since that was additional but the inside is free.

When they were there that day - they were done in 2 hours - originally I was told 5 or 6....for the house of my size.

I looked quickly but 2 of the maids were already done and leaving and I thought quickly it looked good as I was trying to also be with the movers that I had that arrived.

the windows didn't fold down unfortunately - however they were now trying to tell me that it was the outside that were going to be free. I called the next day to explain this and was told the best they could do was give me a credit for $75.00.

I have never been soooo disappointed in anything in my life - I will NEVER recommend Merry Maids to anyone I know - I can send you pictures that I have that me and my sister in law spent hours cleaning the outside of my kitchen cabinets that were supposed to be done by them they were digusting - I have pictures to prove my cleaning of the cabinet 1/2 done to show you.
My friend came over and spent a couple of hours cleaning my windows which now are amazing. I paid $520.00 and I feel like I got robbed I think they vacuumed and that was it - even cleaning of the floors - I took pictures and the corners were disgusting.

I'm still looking for $$ back as I was not given as promised.

I can be reached at Phone number removed or Email address removed

They don't clean well and forget to clean certain areas each time. Lack of ownership of their work product.

The floors were still very dirty. I wiped up an area of the floor after it was cleaned and the paper towel had a significant amount of dirt on it.

I know We only had 1 hour of work but 2 people were here. I felt more could have been done with 2 people working. The bathroom windowsills were not wiped off nor the baseboards. Aside from the window sills being wiped in 2 rooms and vacumed, i dont know what else was done? I guess I expected more. Disappointed for 130.00. Your staff members were nice though.

Very helpful, courteous and professional. No guest has ever complained of an unkempt or untidy cottage, even after use by dozens of guests over the summer time. I couldn't rent my cottage out without the help of Merry Maids almost every week.

Your people do an amazing job. We only have one regret. Not calling you 5 years ago.

I am extremely disappointed in the cleaning done by Merry Maids. I asked for a full and THOROUH cleaning. I was told Windows would be done, explained the Windows pullout,easytoclean, willing to pay extra. Was also told the mini blinds would be dusted. I found cobwebs and dead ants on the corners of a dining room piece of furniture. The top of a brass reading lamp is filthy, I left the dust on there. I called Heather and she offered to send a cleaning crew in. I asked if a little something off the exorbitant charge could be refunded. I was told that is not your policy. I will never recommend Merry Maids to anyone. Let me just add, your company was called because I felt your company would live up to it's reputation. sorry to say, that is not so. First name removed. Last name removed, 18 Poplar Ave., Scituate. Phone number removed
Perhaps I should have walked around every room and inspected before the MM left.

attention to detail; when there was question of communication, the supervisor was right on it & contacted me to assure things would go right.

very inconsistent.

The house was clean and special instructions were followed

A little more attention to detail

Products are simple yet thorough.

Shorter arrival windows. 4 hours is too long

Kevin doesn't always replace the kitchen bags, he says there are none. But they are under the sink as they always have been, and also my medium trash bags which can be used for smaller bins.

Not worth $325

I thought they were very thorough

I don't feel like I pay for the amount the maids actually clean and they only do about a good a job as I would myself. I was given an initial estimate based on the size of my house and they charge me that regardless of the time it actually takes to clean. I'm a fairly neat person and to pay $150 for an hours worth of cleaning seems excessive. Especially when they just do what I would have done myself and nothing extra. And they don't even put things back the way they found them.

Kristy is very thorough. Best you have sent to us. Keep her as our regular please. Name removed, Carey Cir, Canton.

Nancy does the most amazing job! I come home and my house is clean!

Very satisfied with the job your cleaners do and their efficiency.

Good, typically consistent work. Very happy with our cleaning this week.

I think it's best if you can try & have the same employees
come to clean each time

I always have to call to complain about the lousy service we get

Efficient, fast, timely