What our clients think of us!

Horrible service by manager.

Theresa does a great job! Some of other maids you send do not live up to her work quality. Your screening process for hiring new staff, may need some tweaking in terms of potential new hires attentiveness to detail.....

I like the products as they are not harmful to the fake wood on my kitchen cabinetry, but it effectively cleans the grease off.

a

We enjoy coming home to a clean house when we know Brenda has been there it always looks great

Prompt service, worry-free visits, and the feeling of coming home to a house as clean (or cleaner) as it is when I do it myself!

Lately, I have been somewhat disappointed with the quality of my cleanings. I have had some items broken, and can tell that there is a lack of care when putting things back where they belong. I've been a longtime customer and am usually quite happy with my service. I hope to see an improvement at my next cleaning.

More thorough cleaning.

I've shared this info with Merry Maids.
I did not get a Spring cleaning with washed woodwork, closets, high shelves as discussed in quotation process.
No small furniture was moved, there were still cobwebs around radiators, etc.

All work was done in a timely and very professional manner. I firmly believe that the Deep clean will definitely help add to the value of the home.

The 2 people that came to my house were professional, polite and did a good job

Quick and perfect performance by Nina.

Customer service, communication, the actual cleaning and responsiveness to requests all top notch.

Very friendly and efficient work

The entire operation was excellent! I made a call, and everything was on-time as promised and as delivered. perfect. 2& 1/2 hours. And on a Sunday too. Extra points there. Professional, thorough, no harsh chemicals...no one could ask for better performance of service than this.

It didn't seem like a great deal of care was put into the cleaning. It looked as if I would have cleaned it.the was dirt left in easily accessible places.

I only had them once so I would need to had them more to give higher rating

Need a little more time in house to pay attention to detail

Just amazing!!!!

The service was great!!!! I had the windows in my home cleaned.... And what a difference.

Everything and everyone was excellent from beginning to end. I'm so glad I found your company.

Thank you!!!!

First name removed
A very satisfied customer

I don't think the floors are being mopped every visit, which is discouraging because this is the main reason we initiated your service.

After the team left I called to explain what had been missed. They did what I would call a surface cleaning and missed several key sections -- dust in kitchen crown molding and family room ceiling. In addition they didn't clean the stove top under the covers or on the ground below cabinets in kitchen and under stove. The team came back to do the dusting. Once they left for the second time I noticed that the dust was pushed to my counters and floor. Upon further inspection of my house I noticed a host of areas that were missed which I explained to Trish when she called for follow-up on Friday:
Dust below piano and under shoe rack
Dust behind upstairs toilet
Dust on full bath light fixtures
Dust on top of shower rod holders
Not cleaned behind 2 dressers in master bedroom even though pulled out
Not vacuumed to left of dresser in master bedroom
Dust on top of the only picture hanging in master bedroom
Dust on top of pictures in living room

At that point she offered to have the team come out to get missed spots (which I had cleaned some myself) and gave me a $50 credit from the amount I paid $375 plus a $40 tip.

I sent a follow-up letter on Tuesday 8/2 because quite honestly I was completely frustrated with the job that was NOT done and the amount I paid.
Hoe can you make it right? A full refund.

There is a lack of consistency and attention to detail.

There are often many things put back in the wrong place. Generally the quality of the cleaning is not great and at times rooms have been skipped, under tables and couches have been missed. A large gymnastics mat has been thrown over a table twice and left there.

She did a good job cleaning and the products did smell good and the vacuuming made the rug look new.

The service was Quick N Clean

some teams are great, some are good but then one day you come home and your kitchen counters
are still dirty and the kitchen floor still has dirt marks.

Overall I am happy with how my house looks when I arrive home.to be fair my house is kept pretty clean on an ongoing process. So it is not so dramatic as it might be for some other clients

The ladies cleaned the house very good top to bottom.

Kevin, our cleaner, is both efficient and reliable. The products he uses work well and are not harmful.