Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2102 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 6, 2016 — Rated 8 out of 10 by C.W. Merry Maids of Brookline & South Shore
What could we do to improve?

Being more thorough with each clean, for instance not skipping the floors and doing them every other week doing them every clean

Report a concern   October 6, 2016 — Rated 0 out of 10 by A.D. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Too many different cleaners, most off shook are not good at cleaning. Too many houses assigned to your cleaners so they rush. Unpredictable arrival times. Special attention schedule keeps getting messed up by the back office.

Report a concern   October 5, 2016 — Rated 7 out of 10 by M.A.L. Merry Maids of Brookline & South Shore
What could we do to improve?

It would be more helpful to receive a "permanent" time slot which does not change every cleaning day.

Quality of Merry Maids is not consistent; some cleaners are truly better than others.

Report a concern   October 4, 2016 — Rated 10 out of 10 by J.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The care that is taken when the team cleans my house.

Report a concern   September 30, 2016 — Rated 5 out of 10 by D.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Just not thorough enough - floors are barely washed over - that was just this week's issue

Report a concern   September 30, 2016 — Rated 8 out of 10 by S.E. Merry Maids of Brookline & South Shore
What could we do to improve?

Hi more Theresa's.

Report a concern   September 30, 2016 — Rated 6 out of 10 by L.G.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Thus far, the service has not been very good. Yesterday, under new management, our house was cleaned very well and inspected by the manager. If the service is consistently good, I may recommend Merry Maids to my friends.

Report a concern   September 30, 2016 — Rated 10 out of 10 by Marianne McCormack Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Vicky did a great job she was very thorough. I was very happy with the job she did

Report a concern   September 27, 2016 — Rated 0 out of 10 by B.D. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Was supposed to be an initial deep cleaning and a lot was left unclean- under beds, couches, on top of tables, lamps, a tub, the bathroom floor, etc

Report a concern   September 27, 2016 — Rated 0 out of 10 by D.G. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

The house was not nearly as clean as it should have been for the price and number of people involved. I was very disappointed

Report a concern   September 25, 2016 — Rated 9 out of 10 by C.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The products did not leave much after affect odor and the cleaning team was very efficient.

Report a concern   September 24, 2016 — Rated 0 out of 10 by J.F. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Late to appointment, house wasn't cleaned properly.

Report a concern   September 23, 2016 — Rated 3 out of 10 by M.H. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

The cleaners were fantastic. I could not have been happier with them.
But the receptionists/schedulers were neither efficient nor completely honest about the process. I had to call back several times because they could not confirm a time. Each time I spoke with a different person who did not seem to have the information from a previous conversation. I told them the best number to reach me on and they called a different one. And worst- I finally got a confirmation that I would be the first appt. of the day, which I understood from the scheduler would be at 9 am. When I called at 10:30 because no one had showed up, I was told, "Oh they left Hanover at 9." Apparently this is standard procedure. but the scheduler never bothered to mention that the earliest possible time they would arrive was 10:30. Had I known this, I would not have gone with Merry Maids as I had a very tight schedule that day. All I ask is to have correct information and I was not given this.
Finally, I feel that I was overcharged. I was told the fee would be $295 +/- $50. Because this was an empty apartment with no rugs, carpets, furniture, beds to change, wastebaskets or trash to take out,there was far less to do than what is listed on the agreement as a standard clean. I fully expected to be charged $50 less that $295, (still VERY expensive for 2.5 hours of cleaning!!) but the charge on my credit card is for the full amount. It makes me wonder whether anyone ever is actually charged less. I doubt it. So, I'd like to have that $50 refunded to my credit card, though I doubt it will happen, an no, I am not likely to recommend Merry Maids--quite the opposite. If I could hire your cleaners without Merry Maids, I would be thrilled, because they were thorough and very personable, I was very disappointed with the level of service from the office of Merry Maids.

Report a concern   September 23, 2016 — Rated 10 out of 10 by Mike Aucoin Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Friendly, hard working staff.They worked around several contractors which were helping us move and did so with excellent results.

Report a concern   September 22, 2016 — Rated 8 out of 10 by M.M. Merry Maids of Brookline & South Shore
What could we do to improve?

So far everything has been very good.

Report a concern   September 22, 2016 — Rated 9 out of 10 by K.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thorough

Report a concern   September 22, 2016 — Rated 1 out of 10 by S.F. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I have to be honest, I noticed several areas where it was cleaned including my shower (dirt on the floor, door had mold on it), corners of the bathroom floor are still dirty, the dining room table wasn't even wiped down and the living room floor had dust bunnies all over. Other than the sinks (kitchen, 2 baths), I couldn't tell that anything else had been cleaned.

Report a concern   September 22, 2016 — Rated 10 out of 10 by John Doyle Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent service.

Report a concern   September 22, 2016 — Rated 3 out of 10 by L.G.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

The Maids do not clean very well- they leave and the furniture is covered in dust, the floors still have dirt in the corners, the floors are not mopped very well. Even the kitchen counters are not completely clean. I think they are too much in a rush.

Report a concern   September 22, 2016 — Rated 7 out of 10 by D.M. Merry Maids of Brookline & South Shore
What could we do to improve?

I feel that have the same team each time would improve both the cleaning and the time it takes to clean. My home is large and if a new team is coming it is helpful if I am present to explain what will and will not be cleaned. Although there is a work order for the team, the feedback that I have gotten when a new team arrives is that my explaining the work is helpful to the team. I am not always available to be present which is why I am asking to have consistency with the team that comes to my home.I have asked to be told which team is going to come to my home when the phone call is made to remind me of the cleaning appointment, but each time I have to make a call back to ask who is coming to my home. I would appreciated not having to call back to ask which team is coming.

Report a concern   September 20, 2016 — Rated 3 out of 10 by E.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

The cleaning was suboptimal. I spent $260 for two hours of cleaning. To make up for the bad cleaning job I was offered a $50 credit towards my next cleaning which definitely will not happen. Very disappointed

Report a concern   September 13, 2016 — Rated 5 out of 10 by D.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Some weeks they do a great job, other weeks a poor job - very inconsistent

Report a concern   September 12, 2016 — Rated 8 out of 10 by M.C. Merry Maids of Brookline & South Shore
What could we do to improve?

Get better directions for location and make sure cleaners have their phones on and check with you when they arrive. Staff at the home were very nice and thorough.

Report a concern   September 10, 2016 — Rated 10 out of 10 by E.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

That you fit me into your schedule. Very professional and personal. Thank you

Report a concern   September 9, 2016 — Rated 9 out of 10 by A.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I am confident that all your people are well-screened and trustworthy. For that reason, I do not feel that it is ñecessary to be at home when they are cleaning.

Report a concern   September 9, 2016 — Rated 10 out of 10 by S.L. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

House looks and feels fresh and clean!

Report a concern   September 2, 2016 — Rated 10 out of 10 by G.T. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

They were very thorough and made sure everything was clean.

Report a concern   September 2, 2016 — Rated 10 out of 10 by B.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Kevin does a very good job for us, and he is a pleasant person to have in the house. Please let him, and his Merry Maids supervisors, know that we have said this. Thank you.

Report a concern   September 2, 2016 — Rated 10 out of 10 by L.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

They did a wonderful job on my home!

Report a concern   September 2, 2016 — Rated 9 out of 10 by Miriam Brooks Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very nice to work with. I got an appointment quickly, and my house looked great. They even left me a note. Excellent job.


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