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based on 2102 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The finished product!
I did not like the way my hardwood floors werewashed, they were spotty.No cleaning in corners.I did not like not getting afinal bill.Not a good experience.Especially the billing
The people came when they said they would, bringing their own products and equipment. This was a first cleaning and the house was in sorry need. Teresa and Paul worked steadily for 5 hours and cleaned and dusted and swept and sanitized. Our house looks great and we can decorate for Christmas knowing that everything sparkles. Looking forward to the next time.
There is no consistency some cleanings are great some are not. Most of the time nothing's moved to be dusted
Last cleaning my bathroom floor was not vacuumed or washed. Dog fur was still on floor and toilet sides were not cleaned. Sink counter was not cleaned well. I had to clean my bathroom on the day of cleaning. Was not happy at all!!
Name removed
My wife is VERY happy with how well they clean our house. Happy wife, happy life, as they say.
Washing around door knobs, floor baseboards,
The services we requested were completed to my expectation. I will be calling again to supplement our household cleaning needs.
I was having a party and wanted my first floor cleaned. Kitchen, bathroom and foyer. When the cleaner arrived she was very nice and did an amazing job but it took her 2 hours in the kitchen since she informed me she was a "slow" cleaner and they should have sent two people for the first visit. I was ready to sign up for monthly service but was disappointed that the rooms I wanted cleaned for the party were not touched. I did explain this was short notice but they assured me it was fine. My interactions with booking the appointment and setting up service was great. Great communication but I wish I could have had 2 people. I was reimbursed for $30 which I appreciated but will be trying another service.
The people you have sen have all done a great job of cleaning. I couldn't be more pleased. They are efficient and pleasant.
Thanks
Very courteous, diligent, friendly, and extremely thorough hard-working crew did an excellent job cleaning all the nooks and crannies and surfaces and floors of my home... way beyond expectations.
Wonderful!!
Reliable and thebteam does a good job every time. Lindsey is great!
They are "green and sustainable"
i feel there was exceptional attention to detail paid by First name removed mcdevitt
i will retain your services again based on her performance and relentless pursuit of perfection
lindsey walsh was also very nice and diligent
i may not be a regular customer but i will be needing your services throughout the year and will be requesting First name removed mcdevitt without question, knowing that the job will be handled so capably
thank you again
Name removed
Fast, friendly and efficient! Great detailed work.
Staff was great and products smells very pleasant.
I'm not at home when MM comes, so I can't comment on the products. But I know when I get home everything looks great.
They consistently do a good and thorough job.
Arrival times more reliable.
Not thorough enough. Cobwebs and dust in corners.
I would not use merry maids again. The one time cleaning was a lot of money and I do niot feel the cleaning was worth the money I spent. It took two people over 3 hours. They did not seem to be experienced. The area carpet in kitchen was not moved they cleaned flour around it. Hamper was niot moved, I had to ask them to move hamper to clean underneath. I felt as though they were not experienced. Thank you fir reaching out. I hope this will help you going forward.
The girls did a great job!
The upstairs bathroom floor was never washed screen deck wasn't vac under master bed room bed still had dust in middle looks like they swept the sides that's it everything els was fine
There needs to be a real effort to show up at the time previously agreed to. For the cleaning in a row the team has showed up hours after what was agreed to. I work at home, and my husband works nights. Both times I had changed all of my phone calls so I could have nothing scheduled while they were here, and my husband woke up and left for work very early so they could clean the bedroom. Merry Maids needs to stick to a schedule without excuses.
more attention to detail. overall the studio is clean and looks good after a cleaning but there is always one small thing that isn't up to snuff...bathroom or floors... nothing major but keeping a list of the "must haves" would be key
Fresh smell
They meticulously took their time and were thorough
They do a great job and are receptive to feedback.
Cob webs on chandelier in dining room, corner walls in rooms asked to clean. Floor of shower not clean, or door to shower (mold). Corners of floor in bathroom not touched. I have a small home with small rooms, I wouldn't suspect that taking the time to thoroughly clean the floors or dust would take very long. This is my second disappointing experience.
Overall very thorough . The products smelled great and house looked beautiful. I did notice under some furniture in family room they missed. Not a huge deal. They were responsive when I asked them to complete the missed spots. Thanks.