What our clients think of us!

Have the people arrive within the 2 hour block consistently.

Use touch as well as sight to make sure all spills on granite counter tops are cleaned.

Clean the pull-out crumb tray in the toaster oven.

Make the cleaners aware of the list of things that the client is given for the things to expect of a normal cleaning like dusting the baseboards, for example.

Carefully dusting ALL of the exterior surfaces and details of the wood furniture.

Consistency.

They keep our house clean.

The maids arrived promptly and were cheerful as they went about their work. They did an adequate job for my needs and were careful about handling delicate objects. The bathrooms and kitchen looked good and clean. I neglected to ask them to use only water when washing my kitchen floor because of the kind of wax that had been applied to it - my mistake - but I will be sure to request it next time, since their cleaning product removed some of the shine from the floor. But it did look clean.

You must of changed cleaning fluid. I used to smell this particular fluid. It smelled clean. Now I don't smell anything most of the time

I was originally unhappy with the cleaning of bathroom floors and the price. It was very good that someone came back and cleaned the floors correctly. However she pointed out many other spots with inadequate work done including the dusting is baseboards.

Merry Maids actually cleans and they do it right I have had Merry Maids for about 2 years and Never had an issue. It's so good to know I do not have to worry about or how it's done because on every visit it gets done the first time right

darcey and the other cleaners did a nice job, real nice attitude also.

They do not clean house like they should not happy with service. Only stay an hour and they could do so much more.

We got a good service at competitive prices. Our person of Joan Mc Devitt was a real joy to wirk with.

Overall the job was done pretty well except for the bathroom floors which were very important for me. The $295 price for 2 and a little more hours was too high and I was initially told I could use a coupon and then told no.
Name removed

Deep clean was the service but found dust on top of cabinets and entire spots throughout the house that were missed completely

The cleaners were efficient, kind and really fun to have around. I'd totally recommend the service.

First of all I like the idea of working with a long standing reputable agency. I feel you have checked these people out and that it I am safe letting them come to my home.

They are pleasant friendly people who do their jobs well. I have to make a special shout out to Kevin, who is superior. Not that the others aren't great.

The products used are great and it is a wonderful feeling to come in to a clean home.

everything

Per my brother whose house is being cleaned, some of the cleaners do a better job than others. He would rate the better ones a 10. The others would be a 7.
Thank you.

Some area were sparkling and looked beautiful (kitchen sink, bathtub, and counters) but a few areas were neglected (dusting ledges and shelves, and washing the bathroom floor).

If possible at all we would like Kevin from this day forward to clean our office.He does such an amazing job. He told me he can't do every Wednesday morning so we agreed he can come Monday or Wednesday morning.
If you have any questions please don't hesitate to call.
Linda Livingston [Office manager]
Phone number removed ext 10

The counters in my apartment are often still sticky after the maids have been in. Also, the couple of times I've been home when the maid has been in, they've only stayed in the apartment for about a half hour, but I'm paying $71 for each visit

Melissa Ladd is a saint. She walked me through the process for my 94 year old mother. She came to the house to meet her on the first visit. The two people who cleaned the house were kind to my mother. My mother loved them. I'd recommend them every time. Thank you, Melissa!

Very efficient. Products have a fresh clean smell

left door unlocked 3x over night (expensive equipment inside)
left trash bag on desk instead of taking it out on numerous occasions
failed to clean the bathroom adequately
customer service is great and responsive but the door being unlocked is a huge issue and I have complained about it before (only been using service for 4 or 5 months, to happen 3x in 5 months isn't acceptable)

Kevin is not consistent through
Does sloppy work more frequently than not

Not very happy with your service

Everything looks great when I come home from work--and she leaves a little note for me, too! Merry Maids is very easy to work with too: if I have to change my regularly scheduled cleaning they are helpful and always reschedule promptly. I like that they always call me to remind me about my upcoming cleaning date.

I had a great experience from sales to service. The tech they sent out, Alexa, did a wonderful job.

Great job done place looks smells and shines clean. Kitchen cabinets shine and have a nice lemon smell. Rooms are tidy and fresh. I love to come home after merry maids have been here

The mirror over the sink in the bathroom opens up to a couple of shelves - this was not wiped down. There were areas behind the doors upstairs (when they are open) that were still dusty. For the amount of many and the fact that the house was completely empty at the time of the cleaning I would have not expected those two misses to happen.

Cobb Webb's were left in multiple places through out house. We did a Derek clean a $550 service.

Apon letting our frustration known we got a $50 credit...... if it ever gets refunded to my card.

Disappointing to say the least

Kevin is awesome! He is very thorough and meticulous about his work. He does a super job at our office in Hingham.

Good attention to detail and great effort to accommodate the specific customer's needs.