What our clients think of us!

This was set up by me for a relative but from what I know they seem to have done a very good job. The people to whom I spoke were respectful and courteous and the whole process was very easy and reasonable. They're a little pricey but the cleaners are bonded and insured and that's not he case with a lot of cleaning companies.

Only thing that would make me hesitate to recommend would be the price.

For the size of the job, there was too much time spent. Five hours was excessive for the size of the bathrooms and there should have been more than one person.
There was no real deep clean necessary with the exception of one bathroom, all rooms are maintained weekly.

My cleaning was not thoroughly performed and did not include all of the services I had contracted for.

Prices for regular services are a bit high. Was VERY happy with the job the ladies did.... it looked great!

Give more specific arrival time estimates in advance so that clients can plan.

I was very pleased with the two girls that were sent to do my home. Hope they will be able to return next time cleaning is scheduled. House was very clean.

My house looks great when I come home after a cleaning! Vicki does an excellent job. Reliable, professional, and even my cats love her!

Everything was great but didn't vacuum under beds where it gets really dusty

Melissa Ladd was awesome to work with! She was on top of everything and made the process quick and easy! She came down to inspect the house as well which I appreciated.

Thought they were great

Alexa has been doing a very good job thus far
I am really pleased with her work

The team always works hard to clean our home well.

I would normally have entered a 9 or 10, but at this time I happen to STILL be awaiting a response from you regarding a letter of reimbursement for a locksmith I had to hire in January because the cleaning lady inadvertently licked me out of my house by using a lock that she knows I never use. While she is wonderful and I'm sure it was not done deliberately, I was badly inconvenienced at the end of a horrendous day of having been with a dying friend - until he took his last breath...and did NOT expect to then need to sit in my car in the cold and dark for almost 2 hours - while searching - and then "waiting" - for a locksmith to arrive, when all I really needed to do was get into my home so I could cry and grieve. I really do not want my cleaning lady to pay for this. She did a very good job of cleaning- as always. I'm quite sure the company has insurance for this type of thing and I am angry that I have not heard from anyone regarding the status of it.
Respectfully,
Name removed

I find that the people work for Merry Maids to be very thorough.

What I like is the people and the way they clean my bathroom. I have never had it spotless before. Viki is the best. I love her.

Doors have been left unlocked several times

Efficient service

Excellent Service

Need more cleanings to evaluate

I was very happy with he cleaning done by Merry Maids.

Thus far, I am pleased with the effort the Merry Maids cleaner put into thouroughly cleaning my bathrooms. She was consienous in making sure I was satisfied with her work, and I was.
I am requesting that the same lady, Kylie, come back for the next cleaning.

Thank you, Name removed

We are so happy with the wonderful job that Doreen, Liz and Nancy did. They were so organized, efficient and so nice and accommodating. Our kitchen appliances sparkle now to the point that they look new.The bathrooms look wonderful as do the carpets throughout the house. All the closet doors and moldings are so clean. It was a lot of work and we really appreciate their terrific work. The house smells so fresh now.

It was supposed to be a deep clean and the floors were horrible. I got down on my hands and knees and cleaned with a paper towel and water and it was black. Also the lower kitchen cabinets were not done well and the towel rack in the bathroom was not cleaned

The young ladies were polite and hard working. House was very clean.

Very dependable and on time. Real and Friendly Service. Personal.

The girls who came in were very nice. I noticed the next day that they had missed a couple of spots. Then I noticed a couple of days later that they missed a few more spots that I hadn't seen earlier. All in all not a train smash and it's very convenient to have them come in and manage the cleaning while I cannot for these next few weeks!

I liked the young women I met the first time very much; I like the fact that I will get a reminder-call just before the date they will come. I'm glad I can leave a check each time; that way I can keep a clear record of what I spend. I like that I can ask for (and pay for) an extra act of cleaning (like the refrigerator) once in a while.

I've only had two cleanings so far but they have been done very well, although the last group left one of their cleaning rags on my kitchen counter.

Staff were energetic, detail oriented and focused on what would meet my needs.

There isn't consistency between cleaners. Some teams are very good, but that seems to be rare. The team currently is good, but our hardwood floors don't seem to get very clean each time. It isn't consistent what to expect and we were hoping for a consistent clean home. We have had very good cleaning from some teams, so we are encouraged, but when you are paying for the same service each time, I expect the same level of service.