What our clients think of us!

I spent $500 for an initial cleaning and verified that baseboards would be cleaned and I thought the floors would be cleaned. Instead I felt like the house was only vacuumed, dusted, and trash removed. Yes this was helpful but not what I expected from a $500 cleaning. I expected much more and I could have done all of that myself very easily. In fact, my house was pretty clean already. I really expected things to be shiny and smell like they had really been cleaned.

I liked the thorough cleaning my home was given by Ashley Gomes and Sam on the initial cleaning provided by Merry Maids, Hanover, MA. Ashley and Sam continuously worked diligently to clean ever visible inch of my home. Because they did such an excellent job, I decided to have them clean my home every two weeks. In fact, I was so pleased with the results that I asked Nicole in the office to be sure to send Ashley Gomes and Sam to my home every two weeks. Thank you for your excellent cleaning service and for hiring efficient and pleasant cleaners!!!

The merry maids arrived on time. They brought their own equipment and cleaning products. They were very efficient, Each one went to work right away cleaning my house, Each one had their own chores to do and they were excellent at what they did, i would highly recommend Merry Maids to my friends.

The cleaners stated that since our deep clean was performed on a Saturday they could only work until 5 PM. They arrived at the house in the morning a little after 11. There were many items left undone not to mention the product they used to be damp mop the hardwood floors seriously discolored and lightened them.

We want to let you know that we are very pleased with the quality of service Kevin [and Merry Maids] provides. Kevin is extremely particular and takes his job extremely serious. He does a wonderful job!

Linda Livingston
Office manager
Name removed/Name removed

This was my first cleaning. They arrived in the suggested time frame.
Doo not have access to the products used in my home. Everything looked great.

cleaners did a good job

Call me back to address a broken mirror.

I appreciate the call beforehand to tell me when the team will be working: I look forward to using the extra services (paid for, of course) available, like refrigerator cleaning. I like the faintly citrusy smell of the place when I return from doing errands or going to the office.

Lower prices a little bit.

No disappointment really.the team did a good job however the only thing that disappoints me is , ongoing $ every other week. I don't think the cleaning that I need in my house is $170 worth. Twice a month. If that is negotiable I would be interested .

Everything looked good at first glance but once I started really looking around I noticed alot of things that had been missed. I guess I had higher expectations

Hi. I needed my apartment cleaned in a pinch, and i was grateful for that. The person that did the cleaning was very nice and professional.

I work overnights, and am stretched for time. I worked overnight on Tuesday night, and had plans to meet someone from Merry Maids between 11 and 1 on Wednesday.I rushed home for work, and stayed awake waiting. The person didn't arrive until almost 2, and therefore didn't leave until after 4. This means that I couldn't sleep until they left, which was about 4:30 pm, and I had to be up at 5:30 pm. It was really frustrating that they were late - especially since if i knew they were coming closer to 2 I would have tried to get some sleep before they came.

The service is also incredibly expensive - more expensive than a lot of other services. Considering that it is so much more expensive - I would have expected an amazing job. It was an ok job - but not amazing. Average work should have an average charge. I am not sure whyI I was charged the initial "deep clean" rate when I dont think the clean was more than regular cleaning. The areas under my couch/chair were not cleaned. To clean the floors my shoes were just pushed out of the way - but not re-lined up when they were done. My fruit bowl was moved off the table to clean the table, and not replaced. There are still water marks all over my shower.

Overall the place looked nice. I am glad it is clean. It was probably more inconvenient than convenient since i had to wait so long. Also - it was a regular clean, not a deep clean. What I got was worth $130, but not $260.

need to be more thorough and better comunication

Consistently send the same cleaners and/or have them read the notes of all who came before so I don't have to say the same things every time they come.

Cheerful workers who do a good job.

The girls were great and the service was good, just not worth the price in my opinion. Some areas were left not as cleaned as I would've expected (some areas of the shower and bedroom). For $ 300 for a 1 BR apartment, I expected it to be better.

Quick, efficient and great cleaners

a lot of items were missed in the cleaning specifically on the first floor

Well they cleaned the frig but not the freezer. They did not clean top of frig. I asked outright if they cleaned the air conditioner and baseboards, you know, vacuum on inside. They cleaned the filter but not inside. Same with vents. They quickly ran the vacuum over the vents but never opened the vents to get the dirt on inside. I asked them to do the inside of the vanity in bathroom, i even pointed it out to her that it wasnt done. I left her after pointing it out to clean it, and she still didnt. I had one hang fixture on my sliding doors, they didnt bother to touch, as well as the handles, door frames, light switches. They were here for about three hours and all the grime i paid over seven hundred dollars to get rid of was still here when they left. It was almost as if they knew what i would check and cleaned that only, but still lightly but wetly. When i checked it over i could see it drying but afterwards, it looked like they just lightly went over it with water. They washed the walls down, i saw her, but she failed to get into the angles. I only saw her going up and down the walls leaving a foot in all directions. I assumed she would go back and do the angles, but no. The spider webs were still there. I had to do them the next morning at 730 am when i realized so the painters could paint. The shower they rubbed down but after they left and it dried i noticed a film because they didnt wash it down with water and dry with a rag or towels, so it looked unwashed.
Most of the time when i came in, i was in and out doing things trying to give them space to work, and saw them, they were talking about the great job they were doing. It seemed as if they just talked most of the time and just lightly washed things down without giving any type of scrub. They also seemed to lose any type of motivation when they got a call for another job right in front of me. They just picked up their stuff and rushed off to the other job.
They also just went over the floors. Saw them with a broom, but after they left i noticed they brushed all the FOOD and dust into the crevices. FOOD. it was disgusting! It was like they lightly dusted the place. I asked them to bleach the place, but only lightly smelled it in the bathroom, i figured because of the fan. But i cannot figure out what they bleached, because the inside of my toilet was disgusting. Black all around the rim. I went over it after with minimal effort and got most of it off. After scrubbing, not that badly i may add, it looked like it should.
I have had several health issues and a very, very busy job. I didnt have the time to clean my place correctly, thats why i hired your service. I paid over seven hundred dollars, and feel they only gave me 45 minutes of very light work. I could have gone any where else and paid $80 for what they gave me and it would have come out better than what your girls gave me. I didnt go that route because i knew it was a big job and wanted a big company to handle it. My sister recommended merry maids very highly. However, when i confronted her she reminded me that she is from north shore. I wished i could have hired them.

We would just like to say that the cleaning personnel that cleaned the apartment did a fantastic job and they were very professionally mannered. I would recommend them to anyone. Thank You for sending what we considered two of the best cleaners you have working for Merry Maids!

Not sure about what "products" you use but the house is clean after your done.

We have yet to receive the reimbursement of a charge to our credit card that was not authorized. We will feel better once that is completed.

I appreciate having the same person so that overall cleaning can have a plan to focus in different areas each time while at the same time providing general cleaning with each visit.
Thank you

great job i was very pleased

They are always on time, friendly and work fast and efficient. I love that the same person comes to my home.

Everything smell good minus the chemicals

Make sure to check that appliances are streak free and counters clear.

Some things were very clean as expected, but other things were not. Most of the baseboards, the kitchen sink itself, and kitchen cabinets were very clean as well. In between the couch cushions was not vacuumed, there were a few areas of the ceiling that still had some obvious cobwebs, and the dishes in the sink were not washed.

This was set up by me for a relative but from what I know they seem to have done a very good job. The people to whom I spoke were respectful and courteous and the whole process was very easy and reasonable. They're a little pricey but the cleaners are bonded and insured and that's not he case with a lot of cleaning companies.