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based on 1222 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Consistent, reliable, and friendly. Worth every penny IMO.
You are responsive and very good to work with.
One of your workers was spot on and was able to get tasks done without having to be reminded. The other worker needed some coaching, and even then missed some important areas. After everyone left I ended up cleaning the toilet area in the master bath that the floor nor floorboards had even been touched. The camaraderie between the two was such that one appeared to be in charge and that was a good thing. Nevertheless the second one seemed to need a little more coaching. That being said the mirrors and bathrooms by day one, after 24 hours showed evidence of product that was still on them. The overall price for two people to be here for under four hours, for $600 was over the top ridiculous. Would we spend that again not for a moment. Then the way that Danica set up a rotational way of having our house done every other week half of the house would be done for $190 and then two weeks later the other half of the house for $190. So that would mean that it would be a month for the front of the house to be done, while the back of the house was being done, if that makes any sense in other words two times a month for half of the house means that really the house is being clean once a month, $190 per cleaning comes to $280 a month for a half done job . I would rather hire individuals then have a company that reaps the majority of the profit. That being said thank you for your services. However We will no longer need to continue those services. Sincerely Paul and Name removed
Last two cleaning visits were 2 people for 2 hours at $240 or $60/hr. This is too expensive for level of work (cleaning bathrooms, dusting and vacuuming) for 2 retired people. We keep house cleaned otherwise doing same work between Merry Maid visits.
Also, some one on staff removed inexpensive jewelry from house. This was reported to Merry Maid representative.
They are great and pay attention to the details
The ladies are efficient and thorough.
It seems I have to ask over and over to have the carpets under the beds vacuumed. I also have times when the bathrooms aren't scrubbed or the laundry room isn't cleaned. I don't always catch these things because the ladies are gone before I can inspect. Also, the mirrors and light banks above the bathroom sinks are rarely cleaned. I appreciate the work the ladies do since my back is so bad, but I really like a clean house and I'm picky. Generally speaking most of the teams you send try to please us, but we have to mention specific things before they start cleaning to have them give special attention to certain things.
Merry Maids sends the same team each time they clean my home. If I need something special such as guests coming, they will change my appointment date and time. If there is ever a problem, they correct it by sending someone out immediately if I want. On a rotating basis, they do special cleaning of each area of my home.
Consistent, efficient service
Getting the office to return calls is almost impossible and the cleaning staff is given so little time to complete each task that they can not do a really good job. the cost of your service is very high compared to what I have had to pay to replace your company.
You charged me two times for the deep clean that was supposed to be a one time service so you owe me me the difference between $200 and $160.
Not to go so fast as to scratch hardwood floors and walls
Home always sparkles and smells nice after the services. Staff are friendly. The service and quality of cleaning is consistently good no matter which team comes to my house.
Danica second clean up was great
Frequent personnel changes do not make for good customer service. Bring back Gabrielle!
The communication about scheduling is always easy. The service is always reliable. I can count on one of the cleaning people having been at my home previously to clean. The cleaning is good. I appreciate that I have such good cleaning support for our home.
Professional, quick and great team.
The ladies do such a great job! Very much appreciate their hard work
Professional, timely, accessible professional. And cheerful!
Consistent quality. On time. Friendly and professional staff
Great job in cleaning the home. It was a deep cleaning and for the cost, it should have included walls washed. it was fairly expensive. The home did look very nice once done.
We have only been clients of Merry Maids for 3 months, but have found the service so far been most satisfactory.
The cleaning teams have been professional and willing to fulfill any special requests within the scope of our service agreement. This has been especially true of the team that has come regularly to our home these past couple of months.
The products they use leave no visible residue and smell great.
They were cheerful, helpful and effective and they worked in miserable conditions. Keep them coming to me!
Well done!
Hard workers.
Good communication.
I like that they are on time.
This happens, and she felt terrible. She broke one of my vintage perfume bottles. But I know things happen
I don’t think my kitchen floors were mopped.
Your step ladder is on my front porch.
Not forget my microwave
Great price, prompt, friendly and thorough. What more could you possibly want?
My experience with Merry Maids is that they are efficient, careful and on time. I have not had any troubles with scheduling or with too few people to do a deep clean when that's required. They are pleasant, friendly and easy to talk with.
Danica, the local office manager, was an especially good listener and even developed a spreadsheet listing rooms and particular cleaning requirements for each. I've never had anyone do that before and I have many years of experience with house help.
I had a home in some very serious need of help in Maple Falls, WA. Although I felt terrible giving this job to anyone, Merry Maids stepped up and did this work. I'm so very grateful for their wonderful customer service, expedient booking, and the team that put in all the effort to make the home shine again. Thank you!
Give us a time range at least. I had planned zoom calls when they showed up and could not allow them to vacuum. I cannot stay home all day waiting for when they might show up.